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Dry Cleaning reviews in San Francisco

Real People ~ Real Reviews ~ Real Results

  • Unreliable and untrustworthy, see my below account of our odyssey with Alabaster.

    6/13    Alabaster driver picks up 2 big bags of laundry at our home.

    6/15    Alabaster driver returns about half of the laundry. We pay $25. I claim that about half is lost to him. He swears    that this is all he ever got. I tell him we will wait until the laundry has gone through our own next washing cycle    so we know for a fact if something has gotten lost.

    6/25    Laundry goes through our own wash cycle and we do indeed find many items are missing.

    6/27    I email Alabaster claiming lost laundry including a detailed list and asking for reimbursement.

    6/30    Alabster's manager emails me, apologizing for the inconvenience and announcing that they would conduct an internal    investigation, for which they would need 1 to 2 days.

    7/5    No email from Alabaster has arrived regarding the results of their investigation.    I send them a follow-up email

    7/7    Alabaster's manager sends me an email in which they agree to reimburse us for $250 for lost laundry

    7/8    I accept the offer of a $250 reimbursement check by email.

    7/15    No check has arrived, I send an email to follow up.

    7/22    No reply to my 7/15 email.    

    I call the manager who suddenly reneges on the agreed-upon reimbursement with a slew of excuses (your email accepting    the reimbursement was unclear whether you accepted the $250 offer, we never got the second bag of laundry, we can    only give you a credit against future business [like we would give them more business before they made good on     the damage they caused], you have to produce receipts for all the lost laundry...)       

    I send Alabster an email, setting a 48 hour deadline to deliver the reimbursement check to us.

    7/24    No check has arrived.
    - Marina P.
  • I contacted Provider name locked. via email and received a prompt and courteous response. They picked up my cleaning on time and delivered it back to me as promised. Start to finish the process was easy and reliable, and I will definitely use them again.
    - Nora L.
  • They are amazing. You call them or order online. They pick your stuff up. When its done, they bring it back too you. You can also leave them a key if you want them to pick up or deliver when you are not there. Or, you can set up a regular schedule with them so that you don't have to call or order each time.
    - JAMES K.
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Dry Cleaners in San Francisco

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