San Francisco Appliance Repair Experts

"I went to the showroom to buy a washer and dryer. Everything else, making appointments for delivery/ installation etc goes via the concierge. When they called, it became clear they sales person in the sown room has not giving me the right information. I needed a 230V connection, which he said, the concierge ...more would take care of. So I had to postpone the first delivery date, to have an electrician come over. I think it makes sense that this is my own responsibility, but after specifically asking about it and being giving the wrong information, my opinion of

was not improving.
Upon delivery it turned out, the sales person had made another mistake. I had clearly explained the setup (to stag the washer and dryer) and apparently, the 5000$ I paid for the washer and dryer did not include the special tray that is necessary, not had he told me I needed one. So the first delivery was incomplete. The guys who came to connect the washer this time, where very professional and friendly.
The second team whoever, was a disaster. They where clearly annoyed that it was to stag the dryer in my (narrow) washroom (again, all explained to the sales person) The heavily scratches the site of the (beautiful stainless steal) dryer and made it seem that was my own fold, because the space was narrow.
When I filled in the evaluation from

's own review request, I was contacted by the head of the service team. This is the first time that my impression of

(high-end) was met. He took my complain seriously, and proposed a solution, some financial complication for experience and the damage/ scratches. This was late September, in November, when I had received nothing yet, I asked him to follow up, which he said he would, and that is the last thing I ever heard.

The washer and dryer work, as they should, needless to say. But, after spending at least twice as much as I would have spend on other (not even cheap) brands, I feel my expectations of

, being a high

brand, have not been met by far.
"

"Bay Appliance had an appointment at a time that was convenient for me, and the service person showed up right on time. He diagnosed two problems and made what we felt was a reasonable recommendation. Due to the age of our range, he found (while doing some searches on our behalf) that parts are very rare and thus quite expensive. The parts and repair ...more costs would have cost us about $200 less than purchasing a very nice ($800 price range) new oven, so we did that instead. All well worth the very reasonable $65. I would definitely hire them again.
"

" gave us a time range between 2pm and 4pm and showed up promptly at 2pm. He provided a replacement fan which was cheaper than the price quoted by the local appliance parts store and had our refrigerator up and running in no time. He was professional and courteous and even helped us reattach a loose part on our dishwasher at ...more no additional charge. Would certainly call him again if we needed an appliance repaired.
"

" is the man! Older style gas needed the skill of a seasoned professional, and we were thrilled when showed up! He knew exactly what was needed, had the parts, and is quite a character!
"

" , first of all, is great. Hands down, the nicest, fastest, most courteous repair man I have ever met. Excellent work. Really responsive and super fast. He even gave me a few tips to keep my fridge running longer.
A++
"

"First I called and they couldn't come for 4 days. So I tried Angie's list and found . answered the phone and took the details about my washer. She said she would call me back once she fit me in the schedule. She called me back in half an hour and said ...more was on his way to me. He arrived, figured out the problem and fixed it within 45 minutes. He even cleaned up after himself. I was very pleased and will use him again anytime I have an appliance problem. I highly recommend this company.
"

"I was impressed at 's thoroughness and professionalism. I also liked that he explained things to me in an intelligible way. He told me that this problem is a rarely encountered one.
I have yet to replace the defective circuit breaker, which will be the ultimate confirmation, but the dishwasher runs fine when plugged ...more into a different outlet. This seems conclusive proof that he's right. I was impressed.
"

" was a real pro. Taught me to use the dryer more efficiently, and even told me that I was lucky enough to own a washing machine that is one of those older models that is worth repairing, even rebuilding, should the motor go bad.
In the past I have always "defaulted" to the repair folks. ...more Never again. In business since 1957? I can certainly understand how

has endured so long.


"

" has been doing this for 25 years. He explained the troubleshooting process he would go through and described the complexity and costs involved. Luckily, my problem was just a fuse. charged for the service call, labor and parts. Very reasonable prices. I will call him again when my next appliance acts up."

"I called when my dryer suddenly stopped working. The lady who took the call was very knowledgeable and let me know that there were two likely causes of the dryer malfunction, and gave me a ball park figure of what each repair would cost. The repairman arrived within the hour to check out the dryer, and showed me how he trouble-shot ...more the machine to conclude that, unfortunately, the more expensive component was the one that had failed. This was a Friday afternoon, and he had to order the part, so he came back on Monday and finished the repair. I found them to be pleasant, honest, and fair, and I'd use them again.
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