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Storage Unit reviews in San Diego

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  • We had no concern about the pod stored at their facility.  Having pods made our re-modeling easier.  The pods were placed exactly where we asked.  Each driver were capable, efficient and professional.
    - Judy R.
  • Let me begin my saying I had dealt with another company prior to this one which installed racks (I'm guessing they are 1 1/2 feet by 6-8 feet) the entire length of our three car garage.  It was a wonderful experience.  The price was fair and the installer was a young man who was very very nice, and explained everything thoroughly.  However, I believe he changed businesses and is no longer in the garage rack business.

    This company does not do consultations.  You agree to buy a product and you schedule a date.  I talked to a woman on the phone to schedule the date.  We scheduled it on a Monday at 11:30.  She said the installer would be here at 11:30.  A day before, I received a message on my voicemail from young Provider name locked. confirming the appointment, and saying that the installer's name was Provider name locked. and that he would be here between 11:30 and 1:00.  ????  She sounded like she was reading from a piece of paper. She said that payment would be required at time of installation and credit cards or checks are expected and I was scheduled for two 4 X 8s, and he is prepared for changes in size or quantity if necessary and to be prepared for 1 hr. installation for one shelf and 30-45 minutes for the next; and to clean out the garage for his safety and my possessions, and she left his cell phone.  The message was cold but business like.

    Provider name locked. is the only installer for my area, San Provider name locked. .  He seemed very nice at first, confirmed I wanted two 4X8 shelves and then looked around the garage and saw beams, cabinets, a refrigerator and other items that would have to be worked around.  He said he could put the shelves longways or sideways, and which way did I want them.  I asked if he had a template so I could visualize the shelves and he only had an 8 foot yardstick (and not also a 4 foot yardstick).  It would be helpful if he had an actual 4 X 8 template out of paper or cloth.  I asked his opinion as to the placement of the racks, given the fact that I still wanted to access cabinet doors, etc.  He was reluctant to give it.  I asked him what he would do if it was his garage and he wouldn't answer until I asked him a third time, and he said he didn't like to answer that kind of question.  At one point he seemed irritated and said "Maybe I'll let you think about this and come back another day."  Great--after I had set aside a couple hours of my time and cleaned out the garage for him?  I should have taken him up on his offer.  We agreed I) that the shelves would go lengthwise and 2) how far they would start from a cabinet so I could open the door.  However, I later realized we never discussed (much to my horror later) where the shelves would begin and end front to back.  I went into the house to do some work and I told him he knew where to find me if he needed me during the installation. 

    The installation was very quick.  He obviously has it down to a science.  But to my horror, the racks were set 2 inches next to the end of the garage door mechanism, when they could have easily been moved a couple more inches toward the back of the garage.  This is something he should have discussed with me prior, since he is the expert, and he installs these racks all the time, and I don't.  I pointed this out to Provider name locked. and he seemed irritated and said "If you have to have your garage mechanism fixed, they take the whole thing down and fix it."  I told him this is not the case--that we had had it repaired last year and the garage door repairman unscrewed the four bolts at the back of the mechanism and replaced gears inside.  Provider name locked. then said, no, they take it down from the ceiling.  I said that's not what my garage repairman did.  (Why is he arguing with me about this?  I was there--he wasn't).  Then Provider name locked. said he's never had a problem with his own garage doors, and has never had them checked/turned.  I repeated that the racks should have been installed a couple of more inches toward the back door because of the mechanism.  He seemed to not give a care, and didn't offer to fix the problem.  I was so frustrated, I just wanted him to leave.  I paid him and he left.

    This is an installer who likes to install.  He doesn't like to interact with people.  If he has any installation that is out of the ordinary, he is thrown off.  He wants to do his job and leave and he likes to do it his way.  I have read the positive reviews on this site and on another site and realize that most of the reviewers probably had a different installer or else had no garage cabinets or shelving already installed. 

    I would not recommend this company.  We have been thinking of replacing our chain drive garage door mechanism with one that is much quieter.  Now I fear that if we do so, the racks will have to be moved to accommodate what is probably a larger mechanism. 

    - Sue W.
  • While our pod was in storage the city of San Provider name locked. really cracked down on this company.  They will no longer leave pods on the street.  If we'd have been informed about the pending change, then we would have taken delivery earlier since our house doesn't have a wide enough driveway for the Pod.  When we tried to get the Pod delivered, it was impossible.  We had to pay several months of additional storage fees while our stuff was hostage in a storage facility.
    We eventually solved this paying movers to go to the Pods facility and unload the Pod.  Pods agreed to split the cost of movers with us which seemed fair - especially since we'd paid a few extra months of storage.  It was really difficult to reach the right person in the corporate office to resolve this.  The local San Provider name locked. facility will not speak to customers at all - no matter how often you call.
    While it was eventually resolved, I can't help but believe that Pods could have handled the entire thing better.  The city gave 60 days notice that they would start ticketing. Pods could have emailed their customers and informed them.  We would have taken delivery and avoided the whole problem.
    - Honey B.
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Storage Units in San Diego

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