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Internet Provider reviews in San Diego

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  • After repeated calls to repair the system we decided to change our service from Provider name locked. to AT&T. We filed for the change on January 13, and were assured that paperwork had been filed with Provider name locked. for the change of service on January 14th, 2015.  We were informed that a change of service might take as much as 10 business days.
    When AT&T came out to install our new service on 24 January we were told that Provider name locked. was holding our phone numbers hostage until at least February 6th. Provider name locked. has been stalling this entire time in order to have another billing cycle to bill us for. This is terrible business practice from a company that has failed to adequately repair problems with their installation of equipment at our home.
    All we want is our money back from the extended billing cycle enforced upone us by Provider name locked. and the immediate release of our phone numbers, which is common industry practice.
  • Called customer service because of a 9% increase in monthly service charge.
    Suggested that there were some services that could be eliminated without loss of quality TV.
    Company shows some flexibility in charges even though they have a monopoly on cable services in my area of San Provider name locked. .

    - GLENN G.
  • As a one-year promotional deal for internet came to an end, and I did not want to pay the regular price, I contacted TWC to either cancel my service (and move to AT&T uVerse even though I would get a slightly lower internet speed) or to see if they had a better deal. It turned out that they could offer me slighter faster internet and home phone (which I would not use) combined for virtually the same price as before, so I signed up for that.
    After collecting a new modem for the phone service, I called them in order to get the higher speed internet and phone working. After 2 calls and having talked to several tech support staff this still did not work, and my internet speed had even gone down to the basic speed. I followed up the day after, and persuaded the tech support person to connect me to 2nd level support. This support person actually did a very thorough job of solving several issues, e.g. the phone number that was assigned to me was already in use by someone else. However no matter what he tried, the internet speed could not be configured back to the new higher rate. And obviously the issues he solved should not have been there in the first place.
    Next day I called again and finally managed to get through to someone who figured out that a previous tech support person had made a change to my account that blocked the higher internet speed from working. She could fix the issue and finally everything worked as promised.
    All in all I must have spent about 6 hours on the phone to TWC and talked to around 6 different tech support people in order to get things working.
    - Frank B.
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Internet Service Providers in San Diego

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