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Internet Provider reviews in San Diego

  • A
    SD Computer Specialists
    All went as planned. Gabriel was very thorough and completed the tasks very well. He explained everything and double checked with me that everything was working as expected. It���s comforting to know that he will gladly come back within 90 days if any issues arise. He also cleaned everything up.
    - Deb H.
  • A
    SBC/AT&T
    The new internet and phone service is as good as cable or fiber and works at the full 50 mb/s, which is far beyond what we needed. Their service people go way beyond what is expected in professionalism, knowledge and getting the job done right. They are fast, courteous and technically incredible. Too bad they are limited to AT&T installations and trouble-shooting. We made a couple good friends during this process. Young, adventurous and motivated. Not stuffy old greedy Cox or Time Warner con artists.
    - Wayne G.
  • F
    Time Warner Cable
    All went fine after this until a year later, and now, with no warning, my crummy service that I had left (1 box, no premium channels, the Time Warner app and admittedly fast internet) is climbing again. When I called to see what offer I could get, it was basically "those offers are for new customers." Time Warner just wants to fleece your pockets for what they can get; they don't care about long-time customers. I tried to reason with them, and pretty much was told to "take it or get lost" AT&T wants a 2-year contract with their DISH service. No choices. This is a 2-headed monster monopoly!
    - CATHY C.
  • B
    COX COMMUNICATIONS
    I think the service is good except that I have had trouble with my cable boxes. I had two of them replaced in the last year. It is really annoying. They take care of me pretty quickly. Their punctuality is good.
    - Charles O.
  • C
    TIME WARNER TELECOM INC

    Occasionally the cable goes out and they are a little lax about fixing it -- you know, getting it back into shape. I think that is true about all of the providers. We have the bundle and the cable is the worst of them all. The phone is not bad. The internet works okay. The problem is the TV just periodically locks up and none of the cable channel will be available. You will get, like, network channels, but, like, the premium channels will not come through and you have to wait, like, an hour sometimes for the whole system to reboot. Their customer service is awful, just awful. You call up and get recordings with ridiculous menus. When you finally get to somebody you get to somebody who really does not understand what the problem is. They say they will try to reboot your system, but nothing ever happens. They feel like they've got, like, a monopoly. Most people don't change TV providers that often. They just change the system and then expect you to adapt to it. They don't tell you when they change something. That is annoying. They should tell the customers that they are going to change the presentation on your screen and, you know, change the way stuff is listed. They just don't bother with that. They just change it and say, oh, they'll figure it out, you know?        

    - Val P.
  • B
    TIME WARNER TELECOM INC
    I have 2 services here besides Dish. I have AT&T and Time Warner Cable. I have AT&T and they kept raising my prices so I decided that the offer of Time Warner looks really good. I took their $89.99 special. It was a 3-part special with the phone, internet, and TV. I didn't get the highest priced TV. I got the mid-priced for the $89.99. The phone was a VoIP phone. I told the company when I signed up with them that I have a VoIP phone in the past so maybe I'll just keep the phone I've got and just take the rest of the offer. They said there was no point in doing that because they have made improvements and it's a great phone so I should at least try it. I did and it sucked. It's horrible. I reported my number to AT&T and had my wall phone hooked back up. All of a sudden my bill turned into almost a $200 bill. It took me on an a la carte because I didn't want their VoIP phone and I couldn't fix it after 3 tries. It's all straightened out now. For the phone, I called the California PUC but then I also called some services in the city because they were overcharging me. They charged me all the overlap so the government agency here had to handle the a la carte pricing that they gave me after I signed for the $89.99. It all got worked up but it was not because the company was a good company. It was because they were basically capsized by the people that regulate them. Time Warner Cable sucks. Basically AT&T really sucks too. They both suck. They are a monopoly. We really don't have a choice unless I'm like my daughter who is a techie. She is getting all kinds of stuff on her television set through her tablet. I am using Time Warner Cable because my bill is back down to $109 a month. I had to get modem too for my upstairs and they took the box and they took the EPIX away from me. I had to make a deal with them basically. I like the fact that I am not obligated to a contract with them. AT&T is way overpriced, and they are trying to make me a really good deal, but I am obligated with them for a year and I don't like signing contracts for services that screw me up when I'm still under contract. The internet service is superior to AT&T. It' not the DSL service, it's the cable service. The cable service and internet are far superior to the DSL service that AT&T offers. AT&T has more user-friendly software on their TV service. Their customer service absolutely stinks. I've hung up on them a couple of times. I was thinking that it was a waste of time so that was when I contacted the government agency. They send their guys out over and over again. I am reasonably happy with it right now and I am not going to switch because I am sick and tired of arguing. I am planning to get a Smart TV in the very near future. I don't have their highest grade service but I have all kinds of things up on my tablet. When I play a Youtube video or even a long video, I don't have to sit there and see that wheel turning like I did with AT&T. For the TV part, the pricing is not what they represented. When they couldn't fix the VoIP phone on the third try, the guy looked at me and told me to unplug the phone when I get a static then plug it back in which entailed in the middle of the conversation calling somebody back which wasn't all satisfactory. He told me it was not fixable. Their VoIP service, for me, was not fixable. My friend who has VoIP is having the same issues. Their customer service is so bad on the phone. The technician comes out and he's right in the time window that they said. Some of them are not bad, most of them are borderline. Some of them are really bad on the phone. I will use them again for the internet. I would tell others to watch what they sign up for. When they put an ad on TV, it's deceptive because they have this little thing on the bottom that said it includes TV equipment, but in reality, what it doesn't include is their main box. They want to charge me extra for the modem. They give me the box on one TV. They don't give me all the TVs I want in my house so it's deceptive. They really should say something along the lines of, it's this price for the service, extra for the equipment except for the box. For somebody like me who can't read microscopic print without a microscope, it's a problem.
    - CATHY C.
  • A
    Alexander Technical Resources
    It took about 4.5 hours.  He connected to my computer.  rebooted the computer into Safe mode.  emptied recycle bin.  downloaded a packet of programs. ran them systematically. rebooted the computer.  and ran other programs.  Deleted found malware and Trojans.  did a chkdisk and other commands from the cmd.  deleted or uninstalled programs known for allowing virus/malware to get into the computer. deleted cookies and internet history. and something else (don't remember what and apparently haven't needed it yet).  downloaded current/updated programs.  defrag'd the hard drives.  Uninstalled the packet of programs. and asked me if I had any questions and answered them.  He was pleasant and professional and thorough.
    - Charles L.
  • D
    COX COMMUNICATIONS
    I would rate them as a ?so so?.  They have these packages with lots of offer but I am not interested in it and I just cannot get rid of them unless I take the package.  So I don?t like that about them.  

    Their price is too expensive for the services that I have.  If I can get someone else, I will not use them again.
    - Russel N.
  • F
    TIME WARNER CABLE
    I had originally signed up for a bundles service for $89.99 a month which was good for a year plus taxes.They charged me 10 for the taxes, and as well as 10 for the equipment fees( they said the equipment fees were included in the $89.99 Price). My first bill when I called it was $120.95 I called and complained. They told me they would straighten it out and send me out another bill. I did not receive another bill until April and that was for $239.87 which I paid because I wanted to straighten it out. By June the bill is totaling  $292.12 I paid $120 because that is what I agreed to pay, then in July my bill was $201.Every month I have been in contact with them to try and get the bill back to what the deal was. They have told me there is no way to go back to my $89.99 deal because there is a new code now, and there is no way for them to get back to the original price. My biggest problem with the company is that their home service VOIP would not work in my home. After three service calls the technician finally told me I would have to unplug the phone from the modem to reset the phone every time there was static on the line. I could not finish a phone for 5 minutes without having to unplug the phone and call someone back. They have put me in a potion where I had no alternative but to go back to a hardline phone  (which they do not provide). I am only using two of the three services provided and somehow that broke the deal with them and now they are only charging my Ala Carte prices. Which is an insane amount of money.
    - CATHY C.
  • F
    COX
    After repeated calls to repair the system we decided to change our service from Cox to AT&T. We filed for the change on January 13, and were assured that paperwork had been filed with Cox for the change of service on January 14th, 2015.  We were informed that a change of service might take as much as 10 business days.
    When AT&T came out to install our new service on 24 January we were told that Cox was holding our phone numbers hostage until at least February 6th. Cox has been stalling this entire time in order to have another billing cycle to bill us for. This is terrible business practice from a company that has failed to adequately repair problems with their installation of equipment at our home.
    All we want is our money back from the extended billing cycle enforced upone us by Cox and the immediate release of our phone numbers, which is common industry practice.
    - JAY CONRAD P.
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Internet Service Providers in San Diego

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