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Insulation reviews in San Diego

Real People ~ Real Reviews ~ Real Results

  • Installation of blown in cellulose (above old 1970's era insulation) went really well, but they did not do the fiberglass bats around the skylights even though it was in the contract.  I had to go up and take a picture of the bare knee-walls and have the foreman come out and look at it for that part to be done.  It took a second trip but it was completed.  The crawlspace up in the attic is less than 2 feet even in the roomiest spots, so it was a tough job, and the installer the first time thought that just extra blown in cellulose around the skylights was enough.
    I do have access to a ranged IR laser thermometer and the temperature on the uninsulated kneewalls on a hot day before the bats were put on was 20 to 30 degrees higher than the rest of the ceiling so that past was essential to keep the house insulated.
    I am happy with the final result, but it took longer than I expected for the total job to be done.
    - PETER W.
  • Rusty, the owner is punctual, informative, and gregarious (to a fault sometimes - he will talk your ear off if you let him). He arrived shortly after our initial call, did a thorough walk through and measurement, was willing to explore options and suggestions, and brought a large portfolio to illustrate his companies offerings. His did his calculations and gave his estimate right there in person (including rebates and estimation of tax credit). His estimate was the end price - no fuss - and it was a deal less than what we had estimated using internet calculators for the price. 
    His team showed up eager and energetic and worked 5 hours (10-3) each day over 2 days. They were clean and efficient, courteous, and careful with my property (taking down pictures carefully, asking where I wanted things, etc.). What is more, they were real problem solvers (Or at least Provider name locked. , the foreman, was - and that is what matters!). Soffits in my kitchen, matched with a really low attic, had them figuring out methods to use to fill my front kitchen portion, since I did not want to remove my can lights (they had decorative trim I with which I was not willing to let go). Despite the additional work, they were supportive and flexible, and figured out methods to do a complete fill none the less.
    In the end, their "patch and paint to match" promise is Provider name locked. fide. They mixed the paint on site to match the paint, rolled paint on thickly on their patch Provider name locked. one day, then put on a second spray coat the second day that blended with my house seamlessly - I ended up getting a new paint job on the house along with my insulation! 
    If I were to offer a critique (which given my level of satisfaction, is not necessary but may be useful to other customers), I would say that although their ability to match exterior texture is great, their ability to match interior texture is not as honed. They try to avoid interior holes; however, my kitchen needed about 10 to fully insulate the attic above it. The patches they laid were well done (and they warned me I would have to do the painting), but the texturing spray they used to match the ceiling was overdone, leaving some "rough patches" on my kitchen ceiling that are noticeable after 3 coats of latex -- if you are really looking. I feel like I am being nitpicky, but if you can avoid interior holes (by, for instance, not telling them you love your can lights), you may want to do so.
    - Jeffrey M.
  • Quote
    Estimator Lady came to house, was friendly and seemed knowledgeable. Stated they use tarps and plastic to keep the insulation removal and install contained, and from dirtying the walls and floors (which is not what actually happened). We wanted our insulation removed because we know we had a rat problem and lots of droppings. Estimator Lady said she didn’t think we needed it removed but would quote it anyway.
    The quote was in-line with one other quote we received; our third quote was a specialty vendor and was $2k more. We choose to move forward with the removal and install of new insulation based on other's reviews of the company.
    I was immediately put-off by the customer service of the removal team. I answered the door and Guy A asked if he could use the bathroom. Then a second guy asked to use the bathroom. There was no real introduction or discussion of how the job was going to work. I asked Guy A if he would be using tarps to protect the floor, he said they do but he forgot them. I said he could borrow mine. This was irritating because Estimator Lady said they use lots of tarps to protect the floor and walls from the hoses and to keep things clean. Then I asked Guy A about the plastic that goes around the attic entry, he said he’s never used it before. Again, this was irritating because Estimator Lady said they put an ET type protector thing around the opening to keep everything clean. Third, Guy A asked if he could borrow our step ladder since he only had an 8 foot ladder, sure. At this point I was concerned the job was not going to go well. Later that day, Guy A asked to borrow our duct tape because he ran out. I called and left a message with the company's answering machine, voicing my concern. I did not get a call back from them regarding these issues.
    I knew there were rat droppings in the attic, and I am certain Estimator Lady did not warn the workers of this. I could here them gruffing and swearing in frustration in the attic about rat droppings, and how he’s going to run out of bags.
    After the initial issues, I could hear them vacuuming and making progress. It seemed as if they were spending a good amount of time making sure everything was removed properly. Although in the end my husband would give them a B- for effort in the removal. They worked until about 2:30pm and did about ¾ the removal. Guy A said he needed to leave for the dump so they could get there by 4pm.He said they would be by in the morning to finish up and the install guys should take 1-2 hours.
    Later the Project Manager called and said they will finish the removal on Day 2, then spray the decontamination spray, let that sit over the weekend, then come back for Day 3 to blow-in. I asked, so you can’t do it all tomorrow and he said he has two trucks one is already going one way and the other going the other way, then I started to say something, and he cut in...okay thanks bye (in not those words), but I felt cut off and it was weird. I called right back, got a voicemail box, and left a message to call me about Day 3. Project Manager called back and said he was having phone issues, but I still felt like I was being put-off.
    Install of new insulation
    Day 3 was a scheduling issue. At 6:50am Project Manager called, asked to confirm they are blowing-in R30 fiberglass, I said yes. This was irritating because I would assume the Project Manager should know what the job entails. Then he asked what time he said he would be there. I said 8, he said unfortunately he won’t be able to get here until 11am. He had one job cancel, one job change, now has to do one before me, etc. I said so there is no way you can be here at 8, no. I had to re-arrange my work schedule to be there for the whole day instead of the half day as expected.
    They arrived about 11:30, set up plastic on floor and hoses, and did a quick look around house for vents and recessed lighting to make sure they insulated around these areas. Took about 2 hours, and they ended up being pretty clean inside, although I did sweep the garage and driveway of insulation when they were gone.
    My husband hasn’t had a Provider name locked. to crawl up in the attic to check out the install job.
    Final Thoughts
    They did an okay job for an expected price. Their customer service could be much better, an introduction when I open the door, and a description of how the process works is important. All materials and supplies should be provided by the contractor, and service should be provided as promised (keeping the house clean and protected). They could have been more detailed in the removal. As far as I can say, the insulation is working, which is expected. I would not recommend them to friends. You never know what you are going to get when you try new contractors despite all the reviews you read.
    - Stacy N.
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Insulation Contractors in San Diego

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