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Furniture Store reviews in San Diego

Real People ~ Real Reviews ~ Real Results

  • Terrible experience. The bed I ordered was a month late and the communication was the worst I've ever experienced. The company made minimal effort to keep me up to date with a time line of when the product would be finished and then when it FINALLY arrived they forgot the brackets, promising that they would come back to reinstall. That never happened. Don't bother with this company unless you want a serious headache. Also they claim to use reclaimed wood, they don't...
    - Michael C.
  • Great! I had Stephanie Goodheart out for a free furniture consultation. She measured the condo and found out what I needed/wanted, and what type of style I liked. I live out of state, so we made plans to meet the next day at the store - she had made up plans of my condo, and furniture, rug, accents, etc. suggestions, including some alternatives. I selected about 95% of what she selected, and tweaked a few things as we walked through the store - and we walked, and walked, and walked because I made her go through the store many times! :) So much to look at! If I hadn't used Stephanie's services, I'm sure i would have come home with furniture way too big. Although everything was pretty much available for immediate delivery, I scheduled it for 3 weeks out when I was coming back. The delivery was prompt and professional, and they placed all the furniture where it was going, laid out the rugs, etc. Then Stephanie and an associate of hers came out and brought a few remaining items that weren't deliverable, and hung all my pictures for me and tweaked the way things were laid out. The service was excellent and very much appreciate Stephanie's good eye for my style (or lack thereof :) ).
    - Jill A.
  • It was an overall amazing experience. Nicholas gave me his undivided attention and walked me through each step. I had a lot of concerns because I had just moved here from Alabama and had no idea where to go or even look for the best furniture. Nicholas was extremely patient with me because I was extremely picky! He never once got Upset even when I changed my mind 7 different times. He was extremely respectful and I couldn't be more happy. I ended up purchasing the most comfortable microfiber couch (because I have dogs, it is easy to clean) and I am so happy I had Nicholas to help point out little things like that. My bedroom furniture was everything I wanted. It looks clean and classy, both
    Looks Nicholas helped me get. I would absolutely recommend his services to anyone looking to furnish an apartment here.
    - Sara T.
  • This is a fun out of the way place. Great atmosphere, great music and great prices on drinks. Fun crowd and the servers are fast. Live music on Sunday. They have some nice craft beer offerings.
    - Ewa B.
  • BUYER BEWARE!  Any item you purchase here is non refundable.  I was not informed of this when we purchased two barstools for a total of $300. They will not allow me to return a set of barstools purchased 7 days ago.  Long enough to remove them from the box and place at bar to see how they look.    I might add there are no tools required, no nuts or bolts, just simply placing two pieces together.  It's not like we could damage them under these circumstances  These were not a special order and although we liked them, they are too small for a normal size bar.  They are very short and seats are very tiny for my husband who is very thin.  I contacted the store and the salesman got on the phone.  He asked what the problem was and I explained they were too small. Then he asked me if we took them out of the box.  Of course, how else would I know they are too small?  He told me that any furniture taken out of the box is considered used and they don't take used furniture back.  These are inexpensive barstools for crying out loud.  I asked for the manager and the salesman came back on the phone to tell me that the manager was busy but said if I bring them in, he would "inspect" them and issue a store credit.  Refusing to refund $300 on an item they stock is apparently more important than their reputation.  Unless you love the merchandise and never plan to return something, don't buy anything at this business.
    - Paul B.
  • Pete took measurements and provided mock ups with several options. We've received many, many compliments and highly recommend having custom made cabinetry and furniture for tricky areas. There's no way we could have achieved the same look with store bought furniture. The end result was less expensive and a better quality than what our home builder offered.
    - Jennifer H.
  • Everything went better than expected.  The sales person, Michelle was very helpful in explaining the process.  We were told it would take 4 to 6 weeks to have the furniture made and shipped to the store. It actually took less than 4 weeks. We were called 15 minutes prior to arrival of the truck. The furniture arrived in new, undamaged condition. Billy and his assistant were polite, considerate, and very efficient. They set up everything exactly as we asked. I was completely impressed.  We have seen less than good quality product from another store that sells a lot of furniture, and we sent it back.  This furniture costs about twice as much, but the quality is so much better.

    - Timothy B.
  • We purchased it at a Jerome's location but decided to pick it up at their warehouse and assemble it ourselves. The salesman at the store was courteous and helpful. The pickup center personnel were the same. All went smoothly ... including the assembling of our piece of furniture. ;-D
    - Jan L.
  • Horrible overall experience.  I will never shop at this store again and now believe all the unflattering stories I have heard about this brand.
    Everything started off fine.  I arrived when the store opened on Saturday morning.  Plenty of parking and a delightful salesperson that let me wander around on my own as I requested.  I immediately found what I wanted and ordered it.  I was asked if I wanted it delivered that day and I did.  The whole process took less than 1/2 hour and I commented on how easy everything went and how pleased I was.  The salesman advised I would get a phone call soon with a window for the delivery and I left the store very happy.  By 1 PM not having heard about the delivery I called the customer service/delivery number I was given.  I spoke with a young woman who advised I was scheduled for delivery between 4 and 8 pm.  She advised that the delivery person would call between 1/2  to an 1 hour before making the delivery.  I confirmed the phone number for them to use. Based on the estimated delivery window our plans for the evening were rearranged.
    Around 6 pm I went to use another phone and found 3 calls from an unfamiliar number  that left no messages. When I looked up the number it  belonged to Jeromes.  I called them and explained I was waiting for a delivery and that I had 3 phone calls from them without any messages to a number I did not give them  to use but  I was assuming  someone probably the delivery person was trying to reach me and would she please look up the order.   That  young woman told me the calls were probably from their automated system trying to notify me of the the delivery time.  I told her I was confused since I was already advised of a delivery between 4 and 8.  When she looked it up she told me I was wrong the delivery was scheduled for between 8:30 and midnight.. When I questioned why I was given wrong information I was informed that I should never have been given any information during the first phone call as they are not permitted to give times to customers until the truck actually leaves.  I explained I was very annoyed as I would have told them to hold the delivery until the next day and I wouldn't have had to cancel and rearrange plans that  now needed to be changed again.  Also who wants a furniture delivery at midnight, not me and I am sure my neighbors probably wouldn't  like it either.  
    Trying to make a long story shorter I decided to take the  delivery as she advised it would probably be around 9 pm based on the fact there were deliveries scheduled after mine.  However the automatic  calls continued to the cell number and finally realizing that that was the number they were going to use no matter what I asked I was annoyed but it  wasn't tragic and I just kept that phone on and with me.  .
    I got a call about 10 minutes prior to the delivery.  The delivery person arrived and checked where the chair  was to be placed and then brought it in.   As it came through the front door I saw it was the wrong color.  
    When an error like this occurs how can it be my fault?? The delivery people seemed to think it was.  To them I either did not order the right color or I wrote the order wrong!!!!    I was quick to educate them that I knew what color I ordered and that as a customer I don't write the orders.    Then they proceeded to blame the salesman and wanted to see my original receipt which I produced.  They looked up some numbers and said the salesman wrote the wrong stock numbers.  They called their dispatcher or contact person and the blame game continued.  They took pictures and continued with the person on the phone way too loudly.  I actually could hear them from inside the house with the door closed.  I live in a very quiet neighborhood and respect my neighbors.  I  had to go out and tell them to tone it down.  Finally they came back and advised that this wasn't their fault.  Turns out according to them it wasn't the salesmans fault either.  They claim the box the chair was in was incorrectly  marked  with the wrong color.
    Mind you this delivery or almost  delivery has now taken more time than it took me to find select and pay for the chair.  I  was put on the phone with their contact person who advised how the situation wasn't their fault and that they could deliver another chair today.  By this time I was angry as I had wasted a whole day and had nothing to show for it.  I had no intention of wasting another day waiting for a chair especially Mothers Day . I  told the person on the phone I wanted to cancel the order .  I was informed that I would get a call from the store today and that I  could cancel the order at that time.
    I called the store this AM and asked to speak with my salesman, Gary.  I was connected. I explained who I was and that I needed to cancel the order.  Well Gary immediately says thats not his job but he will connect me to customer service.  I asked him if he wanted to know why I wanted to cancel the order and he advised I could tell customer service, once again not his job.  Obviously he didnt care or want to offer any assistance.  Well the number he connects me to rings off the hook and no one answers.  I call back and reach Sara.  I ask her for the name of the store manager.  She dosent give it to me is evasive and tells me she will connect me with sales and they can put the call through to the manager.  Well no surprise the number she connects me to rings off of the hook and again no one answers.  I call back for the third time explain I am getting more annoyed by the minute and she promises to put me through to someone, unnamed,  who will assist me.  I get the sales department this time and I breifly explain this is my third call and I would like some assistance.  This unnamed, but very nice gentleman,  says he will walk my information, that he has taken, to the customer service people in the store and he is sure they will call me ASAP.  That was over 3 hours ago and still no call.  I really dont expect one.  
    Obviously this store has no respect for me as a customer and no intention of offering me any assistance.  I am in Limbo.  I want this order cancelled and my money refunded.  Whats the chance that is going to happen anytime soon??!! 
    The takeaway for me from this unsatisfactory experience is don't shop at Jeromes.  I should not have ignored the stories  I have been told that appear to be so true.  This store is fine as long nothing goes wrong.  Once it does they have a "screw you" attitude and the worst customer service ever.  They will not let you talk to anyone in charge.  They are not interested in assisting you and could care less about losing a customer. They will not return calls or give you the name of anyone in authority.  In my opinion all they seem to care about is getting  money in the door and  protecting their management from the likes of us lowly customers who may need assistance..
    I am going to give up on them.  I will work with American Express to make sure  the charges are reversed and I do not pay for merchandise not delivered.  I will also share my story and lack of satisfaction with anyone who wants to listen. 
    One last thing, minor, that bothered me.  The delivery person had money attached to his clipboard.  I guess that is a reminder  to tip him.  If that is the message I resent it and find it very tacky.  I tip well for good service and need no reminders.
    - susan m.
  • I was reading through a friends Angies list pages recently and came across an old familiar name. Christian Delp of Pacific Crest Interiors designed the entire inside of My Palm Desert home some eight years ago, at that time he was affiliated with another company, San Diego Rustic. We got quite a laugh really as my girlfriend also knew of Christian.
    We still regularly get compliments on our house. He did such a wonderful job. My husband, Howard and I have recommended him many times through the years. Howard still had his number listed in his contacts so we gave him a call. As it turns out he has now ventured out on his own and has a furniture store not far from where he used to be. We went recently to his new location and of course bought a few table decor items an incredible duvet.
    His tastes are impeccable.
    Congratulations Christian,
    I recommend you very highly..
    Best of luck and we’ll see you soon.
    - Phylliss B.
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Furniture Stores in San Diego

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