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$150 for $200 Worth of Furniture Restoration, Repair, or RefinishingMember price $150.00 Original price: .
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Furniture Store reviews in San Diego
Real People ~ Real Reviews ~ Real Results
Very good experience! Not high pressure, needling like some other mattress stores. Salesman very knowledgeable and helpful. Excellent selection of mattresses. We will go back again.
- Bonnie S.
Everything went better than expected. The sales person, Provider name locked. was very helpful in explaining the process. We were told it would take 4 to 6 weeks to have the furniture made and shipped to the store. It actually took less than 4 weeks. We were called 15 minutes prior to arrival of the truck. The furniture arrived in new, undamaged condition. Provider name locked. and his assistant were polite, considerate, and very efficient. They set up everything exactly as we asked. I was completely impressed. We have seen less than good quality product from another store that sells a lot of furniture, and we sent it back. This furniture costs about twice as much, but the quality is so much better.
- Timothy B.
Horrible overall experience. I will never shop at this store again and now believe all the unflattering stories I have heard about this brand.
Everything started off fine. I arrived when the store opened on Saturday morning. Plenty of parking and a delightful salesperson that let me wander around on my own as I requested. I immediately found what I wanted and ordered it. I was asked if I wanted it delivered that day and I did. The whole process took less than 1/2 hour and I commented on how easy everything went and how pleased I was. The salesman advised I would get a phone call soon with a window for the delivery and I left the store very happy. By 1 PM not having heard about the delivery I called the customer service/delivery number I was given. I spoke with a young woman who advised I was scheduled for delivery between 4 and 8 pm. She advised that the delivery person would call between 1/2 to an 1 hour before making the delivery. I confirmed the phone number for them to use. Based on the estimated delivery window our plans for the evening were rearranged.
Around 6 pm I went to use another phone and found 3 calls from an unfamiliar number that left no messages. When I looked up the number it belonged to Jeromes. I called them and explained I was waiting for a delivery and that I had 3 phone calls from them without any messages to a number I did not give them to use but I was assuming someone probably the delivery person was trying to reach me and would she please look up the order. That young woman told me the calls were probably from their automated system trying to notify me of the the delivery time. I told her I was confused since I was already advised of a delivery between 4 and 8. When she looked it up she told me I was wrong the delivery was scheduled for between 8:30 and midnight.. When I questioned why I was given wrong information I was informed that I should never have been given any information during the first phone call as they are not permitted to give times to customers until the truck actually leaves. I explained I was very annoyed as I would have told them to hold the delivery until the next day and I wouldn't have had to cancel and rearrange plans that now needed to be changed again. Also who wants a furniture delivery at midnight, not me and I am sure my neighbors probably wouldn't like it either.
Trying to make a long story shorter I decided to take the delivery as she advised it would probably be around 9 pm based on the fact there were deliveries scheduled after mine. However the automatic calls continued to the cell number and finally realizing that that was the number they were going to use no matter what I asked I was annoyed but it wasn't tragic and I just kept that phone on and with me. .
I got a call about 10 minutes prior to the delivery. The delivery person arrived and checked where the chair was to be placed and then brought it in. As it came through the front door I saw it was the wrong color.
When an error like this occurs how can it be my fault?? The delivery people seemed to think it was. To them I either did not order the right color or I wrote the order wrong!!!! I was quick to educate them that I knew what color I ordered and that as a customer I don't write the orders. Then they proceeded to blame the salesman and wanted to see my original receipt which I produced. They looked up some numbers and said the salesman wrote the wrong stock numbers. They called their dispatcher or contact person and the blame game continued. They took pictures and continued with the person on the phone way too loudly. I actually could hear them from inside the house with the door closed. I live in a very quiet neighborhood and respect my neighbors. I had to go out and tell them to Provider name locked. it down. Finally they came back and advised that this wasn't their fault. Turns out according to them it wasn't the salesmans fault either. They claim the box the chair was in was incorrectly marked with the wrong color.
Mind you this delivery or almost delivery has now taken more time than it took me to find select and pay for the chair. I was put on the phone with their contact person who advised how the situation wasn't their fault and that they could deliver another chair today. By this time I was angry as I had wasted a whole day and had nothing to show for it. I had no intention of wasting another day waiting for a chair especially Mothers Day . I told the person on the phone I wanted to cancel the order . I was informed that I would get a call from the store today and that I could cancel the order at that time.
I called the store this AM and asked to speak with my salesman, Provider name locked. . I was connected. I explained who I was and that I needed to cancel the order. Well Provider name locked. immediately says thats not his job but he will connect me to customer service. I asked him if he wanted to know why I wanted to cancel the order and he advised I could tell customer service, once again not his job. Obviously he didnt care or want to offer any assistance. Well the number he connects me to rings off the hook and no one answers. I call back and reach Provider name locked. . I ask her for the name of the store manager. She dosent give it to me is evasive and tells me she will connect me with sales and they can put the call through to the manager. Well no surprise the number she connects me to rings off of the hook and again no one answers. I call back for the third time explain I am getting more annoyed by the minute and she promises to put me through to someone, unnamed, who will assist me. I get the sales department this time and I breifly explain this is my third call and I would like some assistance. This unnamed, but very nice gentleman, says he will walk my information, that he has taken, to the customer service people in the store and he is sure they will call me ASAP. That was over 3 hours ago and still no call. I really don't expect one.
Obviously this store has no respect for me as a customer and no intention of offering me any assistance. I am in Provider name locked. . I want this order cancelled and my money refunded. Whats the Provider name locked. that is going to happen anytime soon??!!
The takeaway for me from this unsatisfactory experience is don't shop at Jeromes. I should not have ignored the stories I have been told that appear to be so true. This store is fine as long nothing goes wrong. Once it does they have a "screw you" attitude and the worst customer service ever. They will not let you talk to anyone in charge. They are not interested in assisting you and could care less about losing a customer. They will not return calls or give you the name of anyone in authority. In my opinion all they seem to care about is getting money in the door and protecting their management from the likes of us lowly customers who may need assistance..
I am going to give up on them. I will work with American Express to make sure the charges are reversed and I do not pay for merchandise not delivered. I will also share my story and lack of satisfaction with anyone who wants to listen.
One last thing, minor, that bothered me. The delivery person had money attached to his clipboard. I guess that is a reminder to tip him. If that is the message I resent it and find it very tacky. I tip well for good service and need no reminders.
- susan M.