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Flooring reviews in San Diego

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  • The demolition of the old wood flooring was noisy and dusty, which was to be expected.  There was a moisture problem with the concrete that had to be solved by putting down two coats of Redgard sealant.  Provider name locked. was able to diagnose and solve this problem before having the tiles installed.  Provider name locked. , the tile installer, was always pleasant and hard working, even coming on a Saturday to keep the project on schedule. He was really meticulous when installing  the 12x24 tiles, and he gave me good advice on the best way to Provider name locked. the tile pattern.  Will, the baseboard guy, was also very nice and did a fast job with the painting and installation.  There were a few holes in the walls to be patched, due to the difficulty of getting the old wood removed, but the guys did patch the holes.  It took about two weeks to get the entire job done.
    Provider name locked. and Provider name locked. , the owners, were really easy to work with and always available.  I had 6 bids on this project, and Provider name locked. was the best on price and service.  I would highly recommend them if you need tile installed.
    - Penny B.
  • Samir and his crew were not only very honest guys but did a brilliant job with the laminate. They worked tirelessly through some of the hottest days of the summer to get the job done on time but without rushing and making mistakes. I was in a couple of times and I could see the thought and team work that was going on during some of the toughest parts of the job. 
    There was a place between two doors that had a squeaky sound and they had absolutely no issues to come and take a look at it. After discussing the options, we opted to lift the whole thing and make sure nothing was wrong with the floors. Turns out that the thing making noise was one of my subfloor studs and not their work. Regardless, I think it was a great thing to be able to get the spot checked without any opposition (it was about 4hrs of extra work).
    Overall, I'm really happy with this experience, they are good people and hard workers. I will definitely recommend them to friends and family and call them the next time I have a flooring job.

    - Santiago F.
  • The guy at Provider name locked. in Carmel Mount Ranch, son of the owner (SOO) was friendly and responsive throughout the material selection process. His attitude changed, however, when the grout failed on the newly installed tile floor. Clearly, SOO isn't looking for repeat business from us or referrals. He was rude and grossly unprofessional.

    The selected tile is light in color, the grout is a dark gray. When mopped, the dark grout bled onto the light tile; the more I mopped, the worse it got. I demonstrated the failed grout to SOO by moistening a paper towel with water and running it along the grout line - grout bled onto the paper towel. SOO was surprised and agreed to investigate. A few days later, he called to say it was my fault because I was mopping the floor with vinegar and water, which I used to clean the previous tile floor with no problem. He gave me a bottle of floor cleaner and a bottle of grout seal. With a brush, I scrubbed the tile and applied the seal; used only the floor cleaner supplied by SOO. The grout continued to bleed onto the tile when mopped.

    A year later, I couldn't take it any longer and we replaced the tile in the kitchen. The installers of the new kitchen tile, not from Provider name locked. , said it was okay to clean the floor with vinegar and water. Tile installed by Provider name locked. remained in the entry hall, bathroom and laundry room. After speaking with customer service for the grout manufacturer, who confirmed that - it's okay to clean a tile floor with vinegar and water; grout should not bleed; and, grout can fail, likely because it was mixed improperly, or was old, I called Provider name locked. looking for resolution. 

    Again, I demonstrated by running a damp paper towel along the grout line; again, grout came up on the paper towel. I explained to SOO that, may God strike me dead, I was not using vinegar to clean the floor. As we saw no other option, my husband and I wanted to replace the floor. We would purchase the tile, grout and all supplies. We felt it was fair that Provider name locked. provide labor. SOO didn't see it that way and was visibly not happy. "I'm super frustrated with you, right now," he said. "I'm not giving you a new floor." He insisted that I'd been using vinegar on the floor because I was unhappy with my tile choice. Trying to convince SOO that vinegar and I were blameless, I repeated the conversation I had with the grout manufacturer rep. He responded that he spoke with a guy in the manufacturer's technical department, who said the grout failed because I was using vinegar, and they are more up on this stuff than "some woman" in customer service. SOO was so nasty that I asked him to leave my house. Before leaving, he offered to replace the grout. This didn't make sense to me. The 1/8th inch grout line, in some places, abuts baseboard and a bathroom vanity. Wouldn't digging it out cause damage? It was clear that SOO was in no mood to discuss it.

    Relations strained, it became my husband's job to make the arrangements. Eventually, a date was agreed upon and a lighter grout color selected. We reasoned that if the grout bled again, a lighter color wouldn't show as badly on the light colored tile. The installer would clean the tile, remove the existing grout and replace it with the lighter grout, then seal the new grout.

    The installer, unlike SOO, was very polite and professional. But, evaluating the situation, the installer determined that the 1/8th inch grout line is too narrow for the tool used to remove it and many tiles would be broken in the process. The installer, suggested applying grout renew, a paint that should seal the failed grout. The job was done and we no longer have grout bleeding onto the tile when cleaned - not that SOO or anyone from Provider name locked. is asking. It should be noted that the negative ratings apply only to our dealings with the son of the company owner when a problem developed. All tradesmen who did the work in our home were very professional.

    - Susan V.
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