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Computer Repair reviews in San Diego

Real People ~ Real Reviews ~ Real Results

  • After a major computer crash in our new home, could no longer network anything.  Was quickly losing my mind, tried a recommended repair person (a NIGHTMARE - literally hundreds of $$ and NO solution).  Finally turned to Angie's list and found Provider name locked. Wizards.

    Left a message over a weekend - heard BACK, scheduled a visit and Provider name locked. arrived (on time, actually a few minutes early), listened to the issue, started diagnosing and within 15 minutes made more progress than the previous "expert".  OBVIOUSLY knew exactly what he was doing - got network up and running, printers printing remotely, taught me how to reboot the system (if we ever had to), write down passwords - basically set me up to do basic stuff myself

    He would have probably been done in under an hour - but I know a good thing when I see one.  I kept asking questions about wireless connectivity which Provider name locked. patiently answered.  Decided to return a device that we purchased from the previous computer guy (that never did what was promised) and buy a new wireless access port from Provider name locked. (for a LOT less $... in fact, returning the useless device paid for M.C.W. whole visit).

    THIS is how IT and tech support is SUPPOSED to work.

    It has been 7 weeks since service, everything is still working - even after shutting down all power to the house (for other reasons) and adding a new printer (myself) and rebooting pretty much everything at random intervals.


    - CHRISTINE L.
  • I found Provider name locked. on Angie's list and gave my elderly parents his phone number. They had bought an iMac and asked him to help set it up and transfer the data from their old iMac to the new one. (The old one worked fine, by the way. It was running slowly and probably just needed a good spring cleaning to get junk software and data off the hard drive.)
    My understanding is that Provider name locked. did not do the data transfer on site. According to my mother, he took the old machine away and promised to get all their photos off it and put them on some form of media for transfer onto the new machine later. Why? It sounds so bizarre that I will be happy to be corrected and revise this review.
    Regardless of what the plan was, my father asked Provider name locked. if he he had any use for the old computer, and gave it to him. A perfectly good iMac. Provider name locked. , aware that my parents are very old (84 and 81) took the computer home with him. My mother isn't too happy about it. I think this is unprofessional and wrong. They could have donated it to charity, or kept it for times when the kids and grandkids converge on the house.
    But that's not the least of it. He lost their data. I don't know if he wiped the hard drive without remembering to get their pictures off or had a catastrophic hardware failure, but he told my mother their photos were gone and he couldn't get them back. Go ahead and say they should have backed them up. They couldn't. It's a miracle my dad can use a digital camera and get the pictures onto a computer. When the slightest thing goes wrong they give up.
    I don't have to tell you how heartbreaking this is. Their photo album went back at least 15 years. Every time they got a new Provider name locked. , their old computer guy would come over and set it up and move their photos. He changed careers and they started using the Genius Bar. Carrying the computer to the car got to be too hard, so enter Provider name locked. .
    My brother's wedding is gone. All their travel is gone. Russia, the Lake District, the Hebrides, Canada. New dogs, old dogs, beloved deceased dogs, not to mention cats. Huge trees and tiny rare mushrooms in forests, years and years of my mother's favorite plants in the garden, flowers and vegetables she grows from seed, and their amazing Provider name locked. caterpillars and butterflies on the milkweed they grow. Christmases...My niece when she was so tiny she could sit in a cookie tin, or going wild with joy on the plush mini tigerskin rug she got one year. My mother's annual nursing school reunions with friends she's had since the 1950s, gone. Old friends no longer with us, my dad's retirement party with all the staff that came to see him off, gone. The few pictures of my shy late husband...
    If they weren't so old this wouldn't hurt so much. I'd just be angry. I am angry, but it's worse. If he hadn't walked off with a computer given to him by a man who is within 16 years of turning 100 ... My mother didn't tell me right away because she didn't want me to feel badly about choosing him. I do.
    Provider name locked. can contact me and dispute this if I have any part of it wrong. But if he really accepted a good working iMac as a gift from an 84 year old man and took it off site when the task at hand was data transfer, which the OS is designed to do automatically, then it was his bad judgment that cost them their entire photo library. It's not like their hard drive was on the Provider name locked. and something went wrong in the process of fixing it.
    I wish I had flown in and done it myself. I thought having a professional do it would be as good or better, and I was glad they would have a new computer repair person who does house calls. A friend had offered up a colleague's husband who's good at all things Provider name locked. . I thought a pro would be better, and accountable too. But according to my mother, Provider name locked. didn't offer to make it up to them. Just said the pictures were gone.
    Losing customer data is the height of incompetence. Taking a client's computer off site to transfer data is ridiculous. Taking advantage of the elderly is just plain low.
    - Caroline C.
  • I was able to get an appointment right away with Provider name locked. . They made sure that I was provided an Apple / I-Provider name locked. expert technician who came to my home and worked on my systems. Provider name locked. actually arrived early for the Monday morning appointment, listened carefully to my description of the issues, and then started right away to fix the problems. Provider name locked. was very efficient and explained each step...even better he offered alternatives that would best fit my goals and systems. By the end of the appointment, my computers were working very well, and all of the hardware, updates, and software modifications were in place. Provider name locked. tested all functions and made sure everything worked. I learned from Provider name locked. 's explanations and was both relieved and very happy with the successful installation of new capability. I would definitely recommend Provider name locked. and was very pleased with Provider name locked. 's professional skills, work ethic, and his very helpful and pleasant attitude.
    - Sandra W.
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Computer Repair Services in San Diego

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