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Carpet Installation reviews in San Diego

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  • Over the last 15 years we have used Provider name locked. for our personal flooring needs as well as our clients. We have found them to have a wide selection, including options for all budgets. In our personal use of them, they have always been polite, professional and on time.  They have done the flooring in our office, and our rental properties. We would highly recommend them.
    - Doran W.
  • Poor installation.  They have their own carpet inspector who is not a certified to inspect the quality of work.  Had them return three times because the seams were unraveling.  They blamed it on the Provider name locked. vacuum cleaner.  They required me to pay for a certified carpet inspector and give them the report.  The report stated carpet was improperly installed because no glue was used at the seams and that they Provider name locked. played no role in the unraveling.  The certified inspector advised me not to have it repaired because they would have to cut and stretch the carpet again which would make it worse.  I got the Better Business Bureau involved to mediate but the company would not honor their workmanship.  I posted on YELP with quotes from the finings.  Provider name locked. C. of the Provider name locked. brothers monitors YELP and responded supporting their workmanship and not believing the certified inspector's findings then had my bad reviews deleted twice.  I have a friend that works for a company that deletes bad online reviews for companies, shocker!
    They are not in standards according to the Standards, Tests and Guidelines found in the
    Carpet Claims Manual, CRI 105, Inspection of Textile Floorcovering, IICRC S001,
    and the Carpet Inspector’s Hand book. They violated section 7.3, 7.4 and 7.7  
    Inspector Observations:                
    A close
    physical inspection was performed of the carpet in question.  The carpet is a nylon looped pile.  Pulled loops are clearly seen along the seams
    that run the length of the rooms at random intervals and along the Provider name locked. where
    it butts up to the stone tile in the living room, the two bedrooms, master
    bedroom vanity area and the master closest. 
    The living room seam is in the traffic pattern; in the bedrooms, the
    seams are not in the traffic pattern.  The
    seams are approximately 15” from the wall in each of the two bedrooms.  The pulled loops are confined to the edges of
    the seams and the edges of the carpet where it butts up to the stone tile.  There are no pulled Provider name locked. in the field.  An ultra-violet light was used to detect the
    presence of seam sealer in the seams as well as opening up a partial seam to
    Provider name locked. sealing of the edges - none was found. 
    I checked for latex around the Provider name locked. where it butts up to the stone tile
    - a small amount of latex was found at random intervals of 2-3 feet - this is
    enough to tack the carpet down, but not enough to confine the edges from
    unraveling, especially for looped pile carpet. 
    A random Provider name locked. bind test was performed in the field, as well as checking
    for the presence of urine, moisture and or detergents or solvents in the
    affected areas using an ultraviolet light, ph meter and a moisture meter.  The test results were negative.  The vacuum cleaner was checked for Provider name locked. in
    the brush bar (which can cut or snag carpet) but this also proved to be
    negative.  Pulled loops can be a common
    occurrence where footwear such as high heeled shoes snag the carpet and thus
    creates a pulling force greater than limitations of the carpet. When this does
    happen, pulled loops normally exist in the trafficked areas, not just to seams.
     Improper use of maintenance equipment
    and or chemicals can also contribute to pulled loops. 
    Industry Standards:
    Conditions
    or appearances such as these can be caused by manufacturing, installation or
    maintenance. The Standards, Tests and Guidelines for these can be found in the
    Carpet Claims Manual, CRI 105, Inspection of Textile Floorcovering, IICRC S001,
    and the Carpet Inspector’s Hand book.
    Conclusion:
    Based on my
    close physical inspection, I have ruled out manufacturing, excessive foot
    traffic and or improper maintenance. 
    This is an installation related problem.   

    - Adolph G.
  • After they came out and measured the area we went out to their showroom and chose a carpet. Although the carpet was delayed coming out of the factory they rang and let us know in advance. Their installers were very professional and did a great job. It took around 3 days to complete the entire job (4 bedrooms, hallway, playroom and stairs) and we were very happy with the end results. I would definitely recommend them for anyone who is looking for new carpet.
    - roger D.
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Carpet Installers in San Diego

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