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Cable Tv reviews in San Diego

  • B
    COX COMMUNICATIONS
    I think the service is good except that I have had trouble with my cable boxes. I had two of them replaced in the last year. It is really annoying. They take care of me pretty quickly. Their punctuality is good.
    - Charles O.
  • A
    So Cal Home Theater
    They install went great.  They showed up right now time and immediately got to work.  The speakers were quickly installed and cables run through the walls or ceiling.  They did the whole install, made sure everything worked properly and gave a complete instruction on the entire system.  And, they did it all in less than a day.  If I had done this myself, it would have taken me weeks!!
    - Derek M.
  • B
    Shea Electric
    It was difficult scheduling time with them. It took a while going back and forth and frustrating in the fact that the price we agreed upon on Angie's list was not honored. The quality of the work they did was good but the pricing was not. The worker that came out was excellent. I thought they were going to call me back but they didn't.
    - Maria C.
  • C
    TIME WARNER TELECOM INC

    Occasionally the cable goes out and they are a little lax about fixing it -- you know, getting it back into shape. I think that is true about all of the providers. We have the bundle and the cable is the worst of them all. The phone is not bad. The internet works okay. The problem is the TV just periodically locks up and none of the cable channel will be available. You will get, like, network channels, but, like, the premium channels will not come through and you have to wait, like, an hour sometimes for the whole system to reboot. Their customer service is awful, just awful. You call up and get recordings with ridiculous menus. When you finally get to somebody you get to somebody who really does not understand what the problem is. They say they will try to reboot your system, but nothing ever happens. They feel like they've got, like, a monopoly. Most people don't change TV providers that often. They just change the system and then expect you to adapt to it. They don't tell you when they change something. That is annoying. They should tell the customers that they are going to change the presentation on your screen and, you know, change the way stuff is listed. They just don't bother with that. They just change it and say, oh, they'll figure it out, you know?        

    - Val P.
  • B
    TIME WARNER TELECOM INC
    I have 2 services here besides Dish. I have AT&T and Time Warner Cable. I have AT&T and they kept raising my prices so I decided that the offer of Time Warner looks really good. I took their $89.99 special. It was a 3-part special with the phone, internet, and TV. I didn't get the highest priced TV. I got the mid-priced for the $89.99. The phone was a VoIP phone. I told the company when I signed up with them that I have a VoIP phone in the past so maybe I'll just keep the phone I've got and just take the rest of the offer. They said there was no point in doing that because they have made improvements and it's a great phone so I should at least try it. I did and it sucked. It's horrible. I reported my number to AT&T and had my wall phone hooked back up. All of a sudden my bill turned into almost a $200 bill. It took me on an a la carte because I didn't want their VoIP phone and I couldn't fix it after 3 tries. It's all straightened out now. For the phone, I called the California PUC but then I also called some services in the city because they were overcharging me. They charged me all the overlap so the government agency here had to handle the a la carte pricing that they gave me after I signed for the $89.99. It all got worked up but it was not because the company was a good company. It was because they were basically capsized by the people that regulate them. Time Warner Cable sucks. Basically AT&T really sucks too. They both suck. They are a monopoly. We really don't have a choice unless I'm like my daughter who is a techie. She is getting all kinds of stuff on her television set through her tablet. I am using Time Warner Cable because my bill is back down to $109 a month. I had to get modem too for my upstairs and they took the box and they took the EPIX away from me. I had to make a deal with them basically. I like the fact that I am not obligated to a contract with them. AT&T is way overpriced, and they are trying to make me a really good deal, but I am obligated with them for a year and I don't like signing contracts for services that screw me up when I'm still under contract. The internet service is superior to AT&T. It' not the DSL service, it's the cable service. The cable service and internet are far superior to the DSL service that AT&T offers. AT&T has more user-friendly software on their TV service. Their customer service absolutely stinks. I've hung up on them a couple of times. I was thinking that it was a waste of time so that was when I contacted the government agency. They send their guys out over and over again. I am reasonably happy with it right now and I am not going to switch because I am sick and tired of arguing. I am planning to get a Smart TV in the very near future. I don't have their highest grade service but I have all kinds of things up on my tablet. When I play a Youtube video or even a long video, I don't have to sit there and see that wheel turning like I did with AT&T. For the TV part, the pricing is not what they represented. When they couldn't fix the VoIP phone on the third try, the guy looked at me and told me to unplug the phone when I get a static then plug it back in which entailed in the middle of the conversation calling somebody back which wasn't all satisfactory. He told me it was not fixable. Their VoIP service, for me, was not fixable. My friend who has VoIP is having the same issues. Their customer service is so bad on the phone. The technician comes out and he's right in the time window that they said. Some of them are not bad, most of them are borderline. Some of them are really bad on the phone. I will use them again for the internet. I would tell others to watch what they sign up for. When they put an ad on TV, it's deceptive because they have this little thing on the bottom that said it includes TV equipment, but in reality, what it doesn't include is their main box. They want to charge me extra for the modem. They give me the box on one TV. They don't give me all the TVs I want in my house so it's deceptive. They really should say something along the lines of, it's this price for the service, extra for the equipment except for the box. For somebody like me who can't read microscopic print without a microscope, it's a problem.
    - CATHY C.
  • D
    COX COMMUNICATIONS
    I would rate them as a ?so so?.  They have these packages with lots of offer but I am not interested in it and I just cannot get rid of them unless I take the package.  So I don?t like that about them.  

    Their price is too expensive for the services that I have.  If I can get someone else, I will not use them again.
    - Russel N.
  • F
    TIME WARNER CABLE
    I had originally signed up for a bundles service for $89.99 a month which was good for a year plus taxes.They charged me 10 for the taxes, and as well as 10 for the equipment fees( they said the equipment fees were included in the $89.99 Price). My first bill when I called it was $120.95 I called and complained. They told me they would straighten it out and send me out another bill. I did not receive another bill until April and that was for $239.87 which I paid because I wanted to straighten it out. By June the bill is totaling  $292.12 I paid $120 because that is what I agreed to pay, then in July my bill was $201.Every month I have been in contact with them to try and get the bill back to what the deal was. They have told me there is no way to go back to my $89.99 deal because there is a new code now, and there is no way for them to get back to the original price. My biggest problem with the company is that their home service VOIP would not work in my home. After three service calls the technician finally told me I would have to unplug the phone from the modem to reset the phone every time there was static on the line. I could not finish a phone for 5 minutes without having to unplug the phone and call someone back. They have put me in a potion where I had no alternative but to go back to a hardline phone  (which they do not provide). I am only using two of the three services provided and somehow that broke the deal with them and now they are only charging my Ala Carte prices. Which is an insane amount of money.
    - CATHY C.
  • A
    So Cal Home Theater
    Adam and his crew was very considerate, helpful, nice, and polite. They have really good manners.
    I felt that they were honest about pricing both labor and equipment (75 percent of the equipment we bought from him was lower than anywhere in store or online by 10-15 percent. The rest where the same price). Although I was skeptical of some of their equipment choices at first, the equipment turned out much better than what I had previously had in mind. We also had tons of existing equipment, Adam was not pushy on new sales  and worked hard to incorporate existing equipment.
    The quality of work is very nice. With the amount of cabling pulled throughout the house, there were many holes. Socal home theater however was able to repair the drywall to the original condition.
    I highly recommend So Cal Home Theater, if I ever need anything done in the future Audio video related I will call them up.
    - Henry K.
  • A
    So Cal Home Theater
    Everyone at So Cal Home Theater was friendly, helpful and professional.  We were very impressed with the customer service throughout the entire interaction. I called for an estimate and Nina promptly arranged for Adam to come out to do the estimate.  He was extremely knowledgeable and suggested in great detail the best way for the project to be completed.  (We have been put off by interactions with other installers who we also considered to do the work.) They honored the 5% Angie's list discount, and returned a quote for the job the next day. So Cal Home Theater not only gave us good advice but also a very fair cost estimate, which included very competitive prices on a Yamaha receiver and universal remote, which we purchased from them.
    We subsequently scheduled the install for 2 weeks before Christmas, but the night before we decided on some changes we would like. This involved moving all our current audio/video components into a closet and running all the wires through wall and ceiling into that closet.  This should have extended the work period by 1 day, but despite this being the very busy holiday period, the crew worked with us to get the job completed in record time.  Alex and Adam arrived at the installation appointment on time and worked extra hours to get it done effectively and efficiently for us and for just a nominal increase in labor cost.   The installation involved mounting a 55" HDTV on the wall, installing 7.2 surround sound system with wall mounted speakers, and running cables to an
    adjacent closet where the components are located. They ran everything inside the walls only making a few openings to get the cables to where they needed to be. Afterwards Alex talked me through using the Universal remote to control TV, DVD player, CD player and several video game consoles.  Despite the late hour he didn't leave until everything was explained, and all of my questions were answered.  He even encouraged us to not be afraid to call if we needed any further assistance.  The job also included patching and texturing of the holes they had to put into the walls and ceiling for the install which was carried out a day later.
    All at So Cal Home Theater are true professionals.  They were punctual, friendly, neat and clean, and very knowledgeable.  The installation went quickly and smoothly. We are extremely pleased with the work completed and highly recommend them to anyone with home theater installation needs.  We will certainly use them again!

    - Christina M.
  • F
    COX COMMUNICATIONS
    This cable company is horrendous. The cable television service is shotty at best, even after changing out the DVR and having 3 technicians look over the cable line quality. Some channels black out, and am left with a dreaded error message stating that the current channel doesn't have a signal. The internet is reliable, but really expensive for the current bandwidth speed. Internet speeds have been recently increased, but so has the price! I have a "bundle", which means cable TV, internet, and phone. I have not used their phone service, in fact, the system hasn't been plugged in and is still in it's original box. I keep Cox's telephone service just save money almost $50/month, if that makes any sense at all. I would drop this provider in a heartbeat, if I could, but politicians make sure Cox continues to monopolize the San Diego market, and consumers eat up the cost.
    - J A.
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Cable Companies in San Diego

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