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Property Management reviews in San Antonio

Real People ~ Real Reviews ~ Real Results

  • RENTWERX IS AWFUL. Especially if you're military, which is pretty sad considering San Antonio is Military City, USA. It's a shame because we loved the house we rented from them, but they were a nightmare to work with. It's nearly impossible to get anybody to talk to you on the phone. Our property manager Ruby Rowan clearly could not care less about her tenants. And their contracts actually prohibit tenants from writing negative reviews about them, that should’ve been our first red flag… Anyways, during the time we rented from them they weren’t all that bad, it was sometimes hard to get maintenance out to fix stuff, but not the worst I’ve seen. However, in May we got a new assignment from the Air Force to relocate. We notified RentWerx as soon as we found out, which was full month in advance, and told them that we were going to get short notice orders (aka this was a fast turnaround and we didn’t have a physical piece of paper with our orders yet). We sent her our orders the same day we received them. However, we were still stuck paying for an entire additional month's rent (all of June) and utilities when we weren't even there. We moved out June 1st. $1400 down the drain for a house we weren’t living in. Even though we gave them a full month’s notice (we literally didn’t know any earlier than that). Cool. Then, they followed up by nickel & diming us on our security deposit. First, we moved out of the house on a Friday, and our friend came by that next week to take our garbage and recycling out (Monday and Thursday, respectively). RentWerx claims that THEY took the garbage away from the house and charged us for this so called "service." That's a complete lie. Our friend said he took all the three bins to the curb and back. STRIKE ONE. Second, my husband replaced our AC filter a few weeks before we moved out of the house. The AC filter in the house is a 12 month filter. They came back and said that they had to replace the filter for the AC. Hmmm, really? STRIKE TWO. Third, they said that we left a "blue substance" in the dishwasher. RentWerx specifically said in their move out inspection "run the dishwasher one last time with soap." So we did. As some people know, dishwashers are not the most reliable. Ours was not. In the hustle and bustle we didn't go look to make sure all the soap had been rinsed by the dishwasher itself. Surely following your instructions does not constitute a fine. STRIKE THREE. Fourth. In the lease agreement it said, "DO NOT WASH THE CARPETS." In the move out checklist, it said, "DO NOT WASH THE CARPETS." In bold both times. So we didn't. They come back with a $400 carpet cleaning fee taken from the security deposit. I can understand that if we left Kool-Aid stains everywhere or dog urine, but there wasn't anything. That carpet and house was cleaner than how we received it (there was tons of dog hair everywhere when we moved in). We did not sign anything that said our $1,600 security deposit would be automatically start at $1,200. STRIKE FOUR?? Clearly we are not playing baseball. But, its RentWerx's game so anything goes. So, to recap, gluttonous RentWerx charged us $300 for the AC filter, the dishwasher, the garbage, and 2 burnt out lightbulbs, on top of the $400 carpet cleaning. Some sketchy stuff happening at RentWerx, people. The final straw that broke the camel’s back and led to this nasty review is that RentWerx didn't even respond to our inquiry as to why we were charged these amounts. They refused to talk to us on the phone. We presented our argument, and they only came back with a signed generic letter from their lawyer saying they are willing to take us to court. REALLY??? Over $700 dollars? They'd take us to court because we followed their instructions and then called them on their complete and blatant lies? Classy RentWerx. Stick with your "Simple, Straight-Forward, and Stress-Free" motto, because it clearly defines the company ya'll run. Good luck to anyone who reads this. We trusted RentWerx and we paid the hefty price of their greed. Won’t make that mistake again.
    - Lauren S.
  • I've enjoyed such a professional and reliable business relationship with Pat Sankey and her home management company for the last four years, that I've now confidently engaged her to sell my property. The genuine concern and proactive efforts by her and her staff routinely result in a quick response to any problems encountered with the property, including standing home watch for my renter when a garage door failed on his weekend trip departure, until supervising a repair completion later that day. Pat always provides detailed monthly reports on the property and easily understood accounting for its management. Her lease agreements are professionally thorough and ensure the owner is confident any renter she provides is well vetted. Anyone fortunate enough to engage Pat Sankey as their property manager, especially for those out of state owners, can rest assured they've got a superstar!
    - Marshall H.
  • RentWerx is my current property management company and I am very pleased. I never have to worry about payments or if my house is being taken care of. The best part is that they are so organized. I always receive my statement on time, they always respond very quickly to emails and phone calls, and they provided me all the paperwork I need. The inspection that was done on my house was extremely detailed and even included pictures. That gave me some great peace of mind. We switched to RentWerx after a bad experience with another company and I couldn’t be happier. If you are looking for a property management company that will provide a stress free experience choose RentWerx.
    - Jaime K.
  • We just switched to them as a property management company starting the 1st of May. We had been working with them for about 60 days beforehand to make the transition. They have been very responsive. They have been very professional and very easy to work with. In our transition from the previous management company to this management company there was a time frame where the person we were working with moved on to a different company and there was a little bit of a lag where we weren't sure who we were dealing with and weren't getting a real consistent response. That didn't last very long and it was pretty quickly remedied. Other than that, they've been good. I don't have a whole lot to compare the price to. It's $125 a month. They also charge if they have to go out and find a tenant. It's one months rent which I guess is pretty standard.
    - Robert E.
  • Things could not have gone much worse. They were unprofessional, rude and mistreated my wife. When they examined the house they indicated $3400 worth of changes that they wanted us to make before they would consider managing the property. The majority were rooms they wanted repainted different colors. Each room was a neutral color and had been painted within the last two months. When we asked why the rooms needed repainted they said the paint colors weren't right. One room had two different colors of paint separated by trim in the middle. They didn't like that and wanted the room to be all one color and demanded it be repainted. Ultimately Maria Fee (fitting name) ended the conversation by commenting that our home was not good enough for them. It's a 200k house in a nice neighborhood with great schools. I hope Maria treats her other clients better, because we won't be using them ever again.
    - Matt H.
  • When we originally met with Brad he was truly wonderful. He explained what his company can do for us as far as management options. Because we were going to be stationed overseas, we wanted an all-inclusive plan. This plan was presented to us and we paid a monthly fee of $195 to have our property maintained, followed-up on, ensured the tenant satisfaction, payment, and acted as our agent during our three year absence. The initial process – advertising, photos, video, tenant screening was fantastic! We found another military family who loved our home almost as much as we did. The tenants paid on time without fail during the three years and stayed the entire time. All in all, we thought everything was going great – we heard nothing from the management company and we didn’t expect to, since we paid a fee for them to act on our behalf and expected to hear ONLY if repairs in excess of $250 needed to be made on the property or with any other issues. We had a small issue with the first lease renewal where the rent was to be increased as per tenant agreement; however, we did not want that, because we had great tenants who paid and took care of the home and felt that this needed to be acknowledged by not having a rent increase. While we had communicated that, it was forgotten and the tenants originally did not want to sign the renewal – all that was fixed and really only a simple miscommunication. Over the course of the year, we received a few emails from Larsen Prop. saying the fence needed some repair, the yard needed some tending to, the dishwasher rack had a problem, the AC needed some repair, and there was an electrical problem – all of these issues we responded with “you have our permission to make the necessary repairs and charge to our account” often within the matter of hours (even with a 7 hour time difference.) We received no response, so all was taken care of, right?! One day, really out of the blue, my husband receives an email from the tenant to his work email account (he had to look for in the military email account registry for it!) saying that they would not renew again, because issues that they have been having with the home had not been addressed in close to a year and him and his family were fed up and annoyed dealing with it! He indicated that he himself had offered to make some of the minor repairs himself for a break in the rent – really? We never knew of that and that is unfortunate because the tenant was quite handy. Either way, we contacted Larsen, pretty angry admittedly. And, of course, one person who was supposed to deal with that was no longer there, but it’d be taken care of. 3 weeks later, we checked in – nothing was done. We ended up including the tenant in our communication with Larsen so that he could see that we were doing everything we could to make things right. Larsen Prop informed us that that isn’t good form and creates friction – which we actually completely agreed with, so we stopped including the tenant in our emails. My husband and I began to email our property coordinator rather frequently for updates, and some matters were resolved and others forgotten about or simply put aside. My husband decided to no longer email the company because the interaction had become rather unpleasant, which wasn’t really how we wanted to handle the issues. Most notably a fence repair was to occur and the worst job I have ever seen was done and we were charged $450 for it! I complained by appealing to common sense and a repair of the repair was done (though when we got home the fence was held together by the neighbor’s trash can.) Things were calming down after this, especially as the tenants were moving and we would be returning home. The tenants opted to make use of Larsen Prop’s complete clean out service, but somehow the fee made it into our account. I was very concerned about that because I wanted the house cleaned prior to our arrival and not have to hire someone to clean it for the amount! I did get side tracked with our move and forgot to inquire with Larsen Prop at that time. A short while later, we receive an email from our account coordinator stating that the amount was accidentally sent to us and to return it along with the tenants security deposit. Security deposit? We were never sent the security deposit, I replied; I was then sent a snip-it of the accounting that said we were. So, I did some digging into 3 years of accounting and was able to prove that we weren’t sent the security deposit and that in fact we should not have been charged a variety of other fees because of our all-inclusive agreement – of course, that was an oversight in a system change, etc. Of course, we still owed for the return of the cleaning fee less other charges – we sent the money as soon as we had all necessary acknowledgements in writing. I then sent another email confirming the cancellation of our agreement with Larsen Prop to occur for June 30, 2017. I had made allusions to it, but because of our experience a separate email seemed appropriate. We flew in from Germany on June 26, 2017 spent the night at a hotel and came to the house on the 27th. On the surface everything looked great – the tenant’s $600 cleaning fee was well spent… or so I thought! Everything on the surface was clean and the carpets were also looking really good, but places like under the microwave, the dishwasher, shower heads, etc. had not been cleaned. We also found some damage that was not deducted from the security deposit; namely a crack in the microwave door (causes the door to not close completely unless lifted) and some deep scratches in the window sills from the dog. That same day, I emailed our account coordinator with photos and stated that some items should come out of the tenants’ security deposit and ideally, the tenant should also be reimbursed a portion of the cleaning fee. On the 30th, after another email from me, I hear back from the coordinator that the property inspector did not find the issues I found and that my account is now closed and nothing would be able to be requested from the tenant at this point. All in all, I will acknowledge Larsen Prop did a great initial job and in ensuring we were paid every month. The actual property management aspect; however, is more than flawed. If I pay a company to do a job and then need to be on top of them to do the job, I can do it myself and save myself the money I pay that company. This was an experience that made us angry, cost us a lot of money, and disappointed us greatly.
    - Alexandra K.
  • I wanted to wait to post on Pat until I had let some time pass to see how things went. The time wasn't needed. The level of professionalism Pat showed on our first meeting is the same great service we have gotten ever since. I was nervous about renting our home and leaving it in someone elses hands while we were so far away but it has been seemless. Responsiveness may have been an issue once or twice but she has added staff over the last couple years and I don't wait more than a day to hear back from someone if I contact them. If you want somebody who will take time to know you, not price gauge you, and has years of experience than Pat is the right one for you. We are currently selling our house and she is handling all the details. I just sit back and let them do their work and they haven't disappointed me yet.
    - Michael J.
  • It went very well. Phillip knew what to look for in a home and what was a reasonable price. Phillip is very proactive as a property manager. He lets my husband know when things need fixing right away versus what things can wait. He does an excellent job finding the right tenant. My husband highly recommends Phillip and will continue to utilize him as a real estate broker and property manager.
    - Myko H.
  • Phillip Smith of Rooftop Property Management, in my opinion, has set a new standard for property managers. I have rented houses before and before working with Rooftop PM I have never had a "great" experience. Phillip is super responsive and always considerate of our needs. When something breaks down, Phillip is right on top of getting to a solution to fix the problem. Too often, in other homes we've rented, when we contacted property managers regarding an issue, we never hear back from them unless we nearly have to threaten escalation. Being a renter, I feel secure knowing we have a property manager who is on top of his game as far as customer service is concerned.
    - Andre G.
  • Maureen Benavides (Property Manager of Larsen Properties) was extremely professional, courteous, and was always willing to go above and beyond what was asked and I can't recommend her and her company enough!!!
    - William B.
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Property Management Companies in San Antonio

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