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Hardwood Flooring reviews in San Antonio

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  • The original quote was for $1632, but I've only paid $816.00 so far. He has not completed even half the work. They have pulled up the old flooring and he is refusing to finish preparing the slab. The directions for the new flooring clearly state all the old adhesive must be removed in order for the new adhesive and flooring to stick. This new adhesive is the adhesive that he told me to buy, it's not even the glue that I wanted to buy. The directions clearly state that old adhesive has to be diamond ground away and he is refusing to do this. The new adhesive company said that the warranty will be nullified if all of the old adhesive has not been removed prior to new installation. The float flooring that he wants to use to essentially created another floor between the slab and the wood floor. The manufacturer has told me that that is not the correct use of their float material, it's meant to level out patches, not cover the whole floor. His son came by on Saturday 9/19 stating that he was going to float the floors, but I told him that they couldn't float the floor because not all the old adhesive had been removed yet. He said that it had been prepped enough. He said that I didn't know what I was talking about, but I told him that I spoke to the manufacturer about the specifications for installation. He then told me that they don't know what they are talking about either because they aren't out in the field. It was at that point that he tried to force his way into my home to do the work and he got angry because the door was locked. I spoke to his Dad, who couldn't come because he said that he was with his other children. The Dad (owner) agreed to come out Monday morning at 9:30 am to look at it and he never showed up. With previous appointments when he's told me he would be there at 9:00 or 9:30, he doesn't end up showing up until 10:00 or 10:30 am. He's never once been on time. And his son's behavior was just extremely unprofessional. I don't feel safe having them come back, honestly, because the owners son tried to force his way into my home without permission. I don't feel like I can trust him to properly install the flooring. I feel like he could purposely install the flooring incorrectly because he's mad. I would prefer he refund me part of my money for work not completed and I'll hire someone else to complete the project.

    He has left eight 25 lb. bags of Float and a bucket of tools that I am more than willing to give back to him because I don't know what to do with it, but I don't want him coming in my home unescorted because I do not feel safe with just him (and/or his son) and I in the home alone.
    - Nikki F.
  • From the moment I contact RCF, I knew that I was dealing with true professionals.  Provider name locked. and Provider name locked. were great and helped set up the consultation.  Provider name locked. came on time to give us our estimate and helped us to make the perfect decision.  The work was scheduled promptly and completed ahead of estimation.  The job was done to perfection and we will recommend this entire team to anyone who asks!!
    - Jessica K.
  • An O ring dislodged in a pipe in my laundry room causing water to flow over and into the kitchen and hallway, thus ruining my hardwood floors. My entire first floor is hardwood and I was concerned that the newly laid wood floors would not match the areas that did not need to be ripped up and replaced. In the end, they looked seamless and no one can tell there is a difference between old and new wood. AWF worked with me on scheduling, which was difficult due to my being in and out of town for most of the process, and because of how they schedule their crews. They try to maximize the time that they utilize their crews, which can mean that they do not get to you in chronological order of getting your job knocked out in the timeliest of manners. Your job could be started and then the next set of guys (a different crew that do the staining and finishing, as opposed to the ones who started and ripped out the original flloor) may take a few days to a week til that crew is able to get back to finishing your job. This could be a real problem if you are living with the mess! I was not, but I could see this as a problem for some people. Be sure to be upfront in your expectations for finishing the job and explain your issues, because I will say that they did listen to me and tried to better accommodate me once I explained what a problem their timing was for me. Also, the foreman on each crew each gave me his personal cell # to call him if any problems along the way. They were responsive to all of my questions/concerns. The estimate given to me was $2000-3000 lower than other wood floor refinishers. And they had the best recommendations from my realtor (who knows all these guys) as to them being able to match new wood to old wood. I am pleased with the job at the end of the day. Ripping up a floor (having to move out all kitchen appliances, etc.) is heart-wrenching, especially having the fear that it will not turn out to match the rest of the existing flooring when it is done. SO, yes, I wholeheartedly recommend this company. Communication is key, however. don't hesitate to keep in touch with the "salesperson" who originally comes to your house to make the estimate. They had finished the job, only for me to not be satisified with the color variation on the staining from new floor right next to old floor. The "salesperson" (estimator?) came out to see it at the end and she was not satisfied, either. SHe made them hand sand an area and re-do the stain in a couple areas. They were customer service oriented and responsive. So important when spending soo much money and going thru so much headache!
    - Jeanne T.
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Hardwood Floor Companies in San Antonio

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