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Tire Buying And Repair reviews in San Antonio

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  • I called Provider name locked. (this location) and spoke to the Manager (Provider name locked. ) inquiring if they repaired flats, "yes", what's the charge? "nothing, if we can repair the tire safely".  So I removed the tire from my car, inspected it for debris and found a piece of metal sticking out the tread.  I circled the metal with white chalk and Provider name locked. an arrow on the sidewall pointing to the object. The tire was removed low of air, but not totally flat.  When I arrived at Provider name locked. , I pointed out the object (circled), the tech replied "cool" (A.J.) and he removed the tire from my truck bed and rolled it into the bay.  45 minutes later, the manager said they could not repair the tire because of a unrepairable blowout in the side wall that he pointed to.  But he went on to say, we can sell you a new tire though and interesting enough, the valve stem was inside the tire, very different procedure than I'm used to.  Also, the "blowout" was also on the same side (inside) of the tire i had inspected and identified the metal.  Needless to say, I took my tire, left, and called the 1-800 corporate number, and gave them the story.  They (corporate office, Provider name locked. ) said they would in-turn call the store and have the manager call me.  I'm writing this review at midnight… still no call.  As I told the corporate office, now we test the power of social media… I will never use Provider name locked. !
    - Lawrence S.
  • On 12/6/2014 I was sold a defective tire.  It had a repair (plugged) in the sidewall.   One week later the tire lost air.  I took it to a reputable dealer for repair.  I was told that the tire was unsafe and should not have been sold  in the first place.  No reliable dealer would repair a tire with a hole in the sidewall.  I live in San Provider name locked. but was in Houston when I needed to purchase a tire.
    - kathy M.
  • About a week and a half before Christmas 2011, our 2001 Dodge Dakota truck was running rough and sounded like it had a muffler problem.  The check engine light also came on and so we brought the truck in to Provider name locked. located at 6011 DeZavala Rd in San Provider name locked. ,TX.  The same owner owns the Bandera Provider name locked. location as well.  We asked Provider name locked. to let us know what
    was wrong so that the truck could be fixed.  We received a call about a day later advising that they had diagnosed
    that there was a problem with a catalytic converter and possibly a leak with a manifold gasket and that it was going to be $1,300.00.  They advised that we had to pay in advance on a Credit Card, and so we paid on a Mastercard to have the required work done.  Several days later we were called again and told that the fuel pump was also bad and that we had to pay another $1,105.00 in advance to have the truck fixed, but we were told that we would probably get 100,000 miles out of it now by the owner Provider name locked.
    We picked the truck up on 23 Provider name locked. 11 and were given a 2 year/24,000 mile warranty (hand written onto our receipt) by the Store Manager Provider name locked. …who has been subsequently fired, apparently, for too much re-work coming back…as were told by store technicians).  We took possession of the vehicle and before we could drive it the 3 miles home the check engine light came back on.  We took the truck back to Provider name locked. .  They reset the sensor light and told us that this was usual with exhaust work and that it was carbon build-up and that we should just drive the truck to cycle gas through it…that it should be fine.  The light came back on upon driving off the lot, but we drove it to cycle a tank of gas and took the truck back.  It still sounded rough to us, but they stated it was carbon build-up and they again cleared the sensor light.  We drove off again and again the light came back on and so we brought the truck back.  This time they kept the truck a week and the technician told us on one of our calls to check on it that it
    needed new spark plugs.  After it was supposedly fixed, we came and picked it up only to learn that they did not change the spark plugs.  They told us that they “de-carbed” the exhaust and that it was fixed. 
    In the mean time we had contacted Provider name locked. Corporate and were assigned a Customer Service representative (Mr. Provider name locked. ) to our case and we also took our receipt for the work that had been done to Provider name locked. Dodge in San Provider name locked.Provider name locked. looked up the charges we were charged and advised that Provider name locked. was overcharging us for the fuel pump they billed ($750.00) versus a MOPAR fuel pump through them at $420.00 and that Provider name locked. ’s labor rate charged of $125.00 hour is more that the dealer even
    charges ($99.00/hour).  They also did not understand many of the items were billed for as to why.   I told all this to Mr. Provider name locked. at Provider name locked. Corporate and was told that the Provider name locked. on DeZavala was privately owned and that he can charge whatever the owner wants and that it was our problem...Mr. Provider name locked. told us that it is just a case of “Buyers Remorse”.  I asked Mr. Provider name locked. if this was Provider name locked. ’s position and they way they treat their customers and was informed that yes, that it is just our problem.
    The check engine light came back on again, of course, and so we again brought the truck back and this time the owner Provider name locked. told us that the exhaust was shot and needed to be replaced and that they had put a “band-aid” on it.  We were upset as we never asked that a band-aid be put on the truck…we asked that the truck be fixed and were told repeatedly that it was.  Provider name locked. then told us that “he would work with us on the price” to fix our truck.  We told him that we had already paid him $2,400.00 in advance and that they did not fix it and we were not paying another dime and expected the truck to be fixed.  He told us that he would go look at the truck and figure out what could be done. 
    When we next were able to contact him a couple days later we were told that he would replace the entire exhaust system from the engine all the way to the tail pipe at no additional cost, but that he was going to use “Junk Yard” parts.  We were again angry and requested new parts, but were told that this was the only way he would fix our truck.  He then told us that he would give us a 3-year warranty, which we questioned how he would warranty the truck with junk yard parts, at which point he backed off and stated he would give us a 1-year warranty”.   Upon finally picking up the truck again on March 6, 2012, we took the truck to Provider name locked. Dodge in San Provider name locked. on March  7th to have them to make sure the truck was safe to drive and to inspect the work done by Provider name locked.Provider name locked. Dodge advised us that it was some of the shoddiest work they had seen and that we needed to come and see it, which we
    did and took numerous pictures.  The exhaust system was cut in about 5 places.  Two different sized catalytic converters were installed and they should be the same according to Dodge.  The entire exhaust system was not replaced (not the muffler or tail pipe), different size pipes were welded together.  At one place, one was slid right into another and then welded around the
    pipe.  Dodge stated that the welds looked like they had been performed by someone who was training.
    The Owner Provider name locked. is rude and lacks any customer service values.  He informed my wife at one point that he would not talk to her and that he does not like woman and her questioning their service and work was “why he refuses to talk with woman”.  After our final attempt to have the vehicle correctly fixed, we were told by the Owner, Provider name locked. , to “just come pick up our d*** truck”. We attempted on multiple occasions to try to get Provider name locked. , the owner, to rectify the situation with repeated refusals.  We even finally had a scheduled meeting with him on 21 Mar 12, which we confirmed the evening before, to only show up and have his staff tell us that he is not only not going to show up, but that he had left the state. 
    We complained about the level of service and fraudulent work to Corporate Provider name locked. with no restitution.  We filed claims with the Better Business Bureau to only have this Provider name locked. retailer refuse to respond.  

    - Lori B.
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Tire Shops in San Antonio

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