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Over 21 reviews for
Salt Lake City Jewelry Stores from people just like you.

A
"I was told by another jewerly shop that the ring could not be sized down by two sizes because it would change the shape of the ring too much and that the inlaid" stones might pop out due to so much change. However I read the great reviews on Angie's List for and decided to give them a try. The owner assured me that they could indeed size the ring with no difficulty, which they did. Due to an error on my part (not on the part of !), I had to return for a slight adjustment. I insisted on paying them for the additional work, but they would not accept any additional money, even though the additional work was my fault! I was very pleased with their workmanship and service and would definitely use them again.

-Joan S.

F
"I filed a claim with the better business bureau it took them two years to respond. and their response is as follows: We tried working out" the complaint by , but he was never promised a certified diamond, he was shown the diamond at the time of the purchase, and never promised to have the diamond certified. We have no explanation for all his false accusations. We finally told him to take it to court and have a judge sort it, because we will not give him a refund, for what he believes he was sold or told. Sincerely, Tsortanidis Manager- My response to this is as follows: I never asked or demanded a refund from or anyone at the store. I only said I wanted a refund in my complaint filed with the BBB. I don't want anything but what we agreed to and there was no attempt made on their behalf to work it out. In fact I was just ignored and my calls were never returned and when I would go into the store I just got the run around or more empty promises. I was never told by anyone to take them to court and let a Judge decide. I did stipulate at the time of purchase that I wouldn't buy a diamond that wasn't certified and was then assured by that the diamond would be sent out to be certified and that the certification would come back confirming his evaluation of the diamonds cut, color, and clarity. He even went as far as to negotiate the type of certification that he was willing to do (EGL vs. ). Insisting that the diamond would only reach the standards he had claimed if it was certified by the EGL with their somewhat looser standards. I never knew there was a difference until that was explained to me by . The certification was never done and when I asked to do so after the ring was assembled said it would be next to impossible and dangerous to remove the diamond from the ring now that the diamond had been set. This also was a lie; I have taken the ring to two other jewelers to confirm ’s statement to be false. From the start has done nothing but lie to me and misrepresent themselves and what I was paying for. They made me pay up-front for a custom ring and my only assurance was their supposed 100% satisfaction guarantee, hand shake and personal word of the owner. But these days that just isn’t enough. Buyer beware these guys are scumbags; it took them over 2 years to even respond to my complaint. An example of one of outright : A month or so after described to me the problems with the removal of the diamond for the purpose of certification I made a return visit where tried to get me to upgrade the already installed diamond to a nicer one, one in which I would be happier with but at a substantial increase in cost. I guess the diamond is a lot easier to remove if I would spend more money. I define as a scumbag because when first confronted with the issue of there being no certification accompanying the ring and me asking where is the certification? said “I said I could get the diamond certified I didn’t say that I would”.

-Scott A.

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Jewelry reviews in Salt Lake City

Real People ~ Real Reviews ~ Real Results

  • I was told by another jewerly shop that the ring could not be sized down by two sizes because it would change the shape of the ring too much and that the inlaid stones might pop out due to so much change.  However I read the great reviews on Angie's List for Provider name locked. and decided to give them a try.  The owner assured me that they could indeed size the ring with no difficulty, which they did.   Due to an error on my part (not on the part of Provider name locked. !), I had to return for a slight adjustment.  I insisted on paying them for the additional work, but they would not accept any additional money, even though the additional work was my fault!  I was very pleased with their workmanship and service and would definitely use them again.
  • I filed a claim with the better business bureau Provider name locked. it took them two years to respond. and their response is as follows:
    We tried working out the complaint by Provider name locked. , but he was never promised a certified diamond, he was shown the diamond at the time of the purchase, and Provider name locked. never promised to have the diamond certified. We have no explanation for all his false accusations. We finally told him to take it to court and have a judge sort it, because we will not give him a refund, for what he believes he was sold or told.
    Sincerely,
    Provider name locked. Tsortanidis
    Manager-Provider name locked.
    My response to this is as follows:
    I Provider name locked. never asked or demanded a refund from Provider name locked. or anyone at the store. I only said I wanted a refund in my complaint filed with the BBB. I don't want anything but what we agreed to and there was no attempt made on their behalf to work it out. In fact I was just ignored and my calls were never returned and when I would go into the store I just got the run around or more empty promises. I was never told by anyone to take them to court and let a Judge decide. I did stipulate at the time of purchase that I wouldn't buy a diamond that wasn't certified and was then assured by Provider name locked. that the diamond would be sent out to be certified and that the certification would come back confirming his evaluation of the diamonds cut, color, and clarity. He even went as far as to negotiate the type of certification that he was willing to do (EGL vs. Provider name locked. ). Insisting that the diamond would only reach the standards he had claimed if it was certified by the EGL with their somewhat looser standards. I never knew there was a difference until that was explained to me by Provider name locked. . The certification was never done and when I asked Provider name locked. to do so after the ring was assembled Provider name locked. said it would be next to impossible and dangerous to remove the diamond from the ring now that the diamond had been set. This also was a lie; I have taken the ring to two other jewelers to confirm Provider name locked. ’s statement to be false. From the start Provider name locked. has done nothing but lie to me and misrepresent themselves and what I was paying for. They made me pay up-front for a custom ring and my only assurance was their supposed 100% satisfaction guarantee, hand shake and personal word of the owner. But these days that just isn’t enough. Buyer beware these guys are scumbags; it took them over 2 years to even respond to my complaint.
    An example of one of Provider name locked. outright Provider name locked. : A month or so after Provider name locked. described to me the problems with the removal of the diamond for the purpose of certification I made a return visit where Provider name locked. tried to get me to upgrade the already installed diamond to a nicer one, one in which I would be happier with but at a substantial increase in cost. I guess the diamond is a lot easier to remove if
    I would spend more money.
    I define Provider name locked. as a scumbag because when first confronted with the issue of there being no certification accompanying the ring and me asking where is the certification? Provider name locked. said “I said I could get the diamond certified I didn’t say that I would”.


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Jewelry Stores in Salt Lake City

Companies below are listed in alphabetical order.
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