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Home Security System reviews in Salt Lake City

  • D
    Procom Security Inc
    It was great for many years, A plus rating easily, until there was a problem. Alarm went off by itself and we called and were told someone would call us back. Two days later called again and was treated rudely and told again someone would call us back. Called again has there still was no response. This time a technician advised to call and select billing to get some attention. Billing was not happy to hear from me and was combative at best. Long story short, both times phone number was recorded wrong. Yet when alarm goes off they have correct number. Sloppy is not what one expects from a security company. Rude combative service is surprising with such a crowded market competing for your security alarm dollar. A technician was sent out and found plumbing had leaked onto alarm box, it was tested and all was OK. Problem was resolved but unfortunately their integrity and poor customer service skill has undermined our confidence.
    - Heidi K.
  • F
    Mountain Alarm
    I had been a loyal customer with Armed Alert for 14 years.   I was long past the 2-year commitment that Armed Alert started with, presumably to defray the costs of equipment and installation, just like many companies do with new customers.   Then when Mountain Alarm took over in 2014, we had to sign a new contract with Mountain Alarm.   They re-instated the 2-year commitment even though they had zero added installation and equipment costs.   Shame on us for not seeing this in the fine print when we signed the contract.   Had we seen this, we would have dropped the service because we knew at the time we would be leaving in 2015.   Mountain Alarm is not letting us out of the commitment and demanded that we pay for additional year of service.   I talked to them on the phone and my 14 years of loyalty to Armed Alert that they purchased clearly meant nothing to them.  I would never do business with them again and I am letting all my neighbors know the same.
    - David C.
  • F
    TRI-CITY ALARM CO

    I made an appointment with Dave to come by on Friday, March 13th.

    About an hour after the appointment time, he called and asked if we could meet the following Monday, and I agreed.

    Dave arrived on Monday, as scheduled, and briefly looked at the house. He said he would write up an estimate and email it.  

    I watched my email for several days but never received an estimate, so I called the company on the 20th and left a message.

    No one bothered to return my call.  

    In my opinion, this company is extremely unprofessional. 

    If they didn't want the job, they should have been adult enough to say so instead of wasting my time!




    - DeVere R.
  • A
    Frontpoint
    After a phone call describing our needs, the kit arrives at the door. We assembled it on every window and door to the house. The system tracks motions and door/window openings/ closings. When activated, security will be called if unexplained opening/closings/movements occur.
    - KAREN H.
  • A
    Procom Security Inc
    I called and talked to Nick about giving me a bid and showing me what about his system and what the capabilities I can expect from him.  I was impressed with his knowledge and experience regarding State of the art system.  He told me that he installs not only for homeowners but for many business.  He first gave me a quote and then went through all cameras and he had 3 different ideas.  Good better and best.  I picked the best one and we went from there.  He later called me and told me that he would upgrade all my cameras for the same price since the price was now the same for 3 pixels cameras as the 2.  I didn't even have to ask for it he knew that I would want higher resolution system.  His guys came out one weekend about 8 hours later system was up and running.  His install guys were polite clean cut and very talented at installing cameras.  They had to go through the attic and it was very warm that day but were true pros at making sure that everything was just right.  They did a great job.  I will tell you that it solved many problems that I have had from bad neighbors.  Its no longer he said she said I can show police exactly what was done and said and its case over checkmate.  If you want great system and great people to work with I would have no trouble recommending PRO Com to anyone.
    - Steve D.
  • F
    Comcast
    I found out after switching my to Comcast that most fax machines are not compatible with Comcast, so not only did I lose the use of my fax, I also lost the use of my security system (it was not compatible either). When i called Comcast to try to get some help, the woman said, "Is your fax cable plugged into the wall?" Really? All attempts to get help were useless. I cancelled my Comcast service and am trying to switch back to CenturyLink, but now I found out that Comcast cut out and removed my internal house phone wiring without my permission! Now I have to rewire my house!! I am getting rid of Comcast forever!
    - George L.
  • D
    ADT Security Services
    We were sold to them when our company left the home protection field. We had had ADT originally 12 years ago and left them because they were not providing any service. If there is an alarm, they call you and then supposedly notify the police if you do not answer. The police do not usually respond to such calls.
    - Sandra H.
  • A
    Vivint Inc
    The pricing is on a point system. It has to do with the installation and what your needs are whether it be for motion detectors, glass break protectors, or the different sizes of the homes. The representative was not trying to sell me anything and he was trying to save me money during the service. The glass break system is very sensitive and they will charge a fee if they have to come out and that price is based on where you live. They do contract out to a security company and the response time was not very good with them. The contract that we had to sign was for 3 1/2 years and that may not work for everyone.
    - Mary Ann W.
  • C
    SimpliSafe Home Security
    We received the product promptly, and the company was very helpful with setup. However, our city requires an eye witness for the police to respond to an alarm, and SimpliSafe required us to find such a service. However, while researching, we found a company that does both, so we went with them instead.
    - Laurie S.
  • A
    Frontpoint
    For the most part things went well.  Residing in a ZIP code shared between multiple cities required a couple of calls before my home was listed in the correct one.
    About a year after install, the central transmitter became unable to communicate to the company.  The problem was only discovered when I attempted to use the iPhone app to check the status of the system.  The transmitter apparently had been failing for nearly a month.  Would have expected some type of call/notification of the issue.
    - John M.
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Home Security Companies in Salt Lake City

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