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Hardwood Flooring reviews in Salt Lake City

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  • They did an amazing job. The crew sanded off the previous finish with several different machines and then did all the edges by hand. The crew was always pleasant and explained every part of the process. It was a completely different experience than the one with the company that installed the floor. They were surly and used an old sanding machine that left waves in the surface.I would hire this company again in a minute.
    - Bonnie B.
  • Provider name locked. and his crew do exceptional work. I had a lot of special work needed to make the damaged areas look good and they exceeded my expectations. They were punctual, courteous, and very helpful with my needs. I would highly recommend him to anyone.
    - Rick W.
  • Underfoot charged about $500 less than an estimate I got from Elegant Hardwood, and Elegant Hardwood told me I should just get new floors because they thought mine were too damaged and not worth refinishing.
    I am glad I got the floors refinished--I don't think they look too damaged, and I think the imperfect coloring gives them character. Provider name locked. , the owner at Underfoot, came to give me an estimate. He was very professional, knowledgable and friendly, and unlike Elegant Hardwood, he actually seemed to listen to what I want, which is an older floor with character, not a brand new floor. I don't know if Provider name locked. does any of the manual labor personally anymore, but I have a feeling if you got him to do the work he would do a really good job, but mine were actually done by two of his employees.
    There are a few little patches where it looks like some dust wasn't cleaned off really well before they put on the finish, so those places are a little bit rough, not completely smooth. Also, the quarter round was a little bit sloppy in some places, and one wall they completely forgot to install the quarter round. They told me to fill the gaps with caulk, but I think they could have cut the quarter round more precisely to reduce the size of the gaps. After I pointed this out, they installed the missing quarter round promptly and fixed the most offensive gap to my liking, but they also applied caulk to some of the corners that were fine, and the caulk actually made it look worse because they got it on the floors. They also repositioned the intake vent for the furnace, but the grate didn't fit correctly when they were done, and they left a structurally unnecessary piece of wood under the grate so it blocks quite a bit of the airflow. They were good about fixing it so the grate fit well, but still left the offending piece of wood. Furthermore, they left some black streaks on my walls that I had just painted so I'll have to see if I can wash those off or just paint over them.
    Maybe if I had made a big deal about all these little problems and complained more they might have fixed those things, but I didn't feel like taking the time to do that and overall I'm pretty happy with my floors--they still look %100 better than they did--they were in really terrible condition.
    - Chris B.
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Hardwood Floor Companies in Salt Lake City

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