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Excavating reviews in Salt Lake City

  • D
    3 Gen Construction
    Given how busy most of the concrete companies were last fall, I should have known that something was amiss when 3Gen claimed that they could start my project right away. I met with Dave, their estimator, and laid out the work I needed done. He promptly provided an estimate and I paid a deposit. From there, things really went sideways. If you don't want to read all the gory details, I'll summarize it like this: 3Gen is probably fine if all you need is a simple driveway or sidewalk poured. If your is more than a day's work, or you have a job that needs to be permitted, go elsewhere. For the longer version, read on: From my initial conversation with them, I explained that this was part of a larger project at our new home in Salt Lake City and that it would need to be permitted and done to code. They made it clear they didn't like doing permitted work, but would nonetheless take the job, which should have been an enormous red flag. But given the need to get the work done before the snow hit and the lack of any other options, I proceeded with 3Gen. In the 2.5 months it took them to complete the work, the problems included: (1) 3Gen didn't call Blue Stakes before they started digging, which is illegal; (2) tore up the backyard and then announced that the initial estimate was too low and therefore they wanted more money; (3) cut the sprinkler lines at least twice and didn't repair--our plumber had to come out and fix them; (4) damaged the main electrical service line, which our electrician had to fix; (5) Clint obviously couldn't read engineering plans--our general contractor had to help; (6) proposed shallow patio foundation which was above frost line and violation of code; (7) took 2.5 months to complete the work, when they originally said it would be 2 weeks; (8) didn't respond to many of my phone calls and emails; (9) used my general contractor's dumpster to dispose of debris to avoid hauling it off themselves; (10) left piles of dirt and gravel in the street in front of the house for weeks, which resulted in repeated complaints from the neighbors; (11) blocked our driveway with a mini-excavator for weeks; (12) didn't disclose that they damaged the neighbor's wrought iron fence and then tried to collect payment before I discovered it; (13) contracted to provide a sprinkler valve box, didn't install it, and then tried to collect payment for it; and (14) had to spend weeks fighting over the final invoice before settling on a payment amount. With all of that said, however, the quality of their work does appear to be pretty good so far. It just wasn't worth all the hassle and headache of dealing with these folks.
    - Brett J.
  • A
    Complete Landscapes
    It took some time initially to get the bid on the job and then we decided to go with another contractor who said he was not scheduled as far out. When this other contractor put us off much longer than promised, we called Jason who was able to fit us into his schedule fairly quickly. We were very pleased with the crew who did the work and with Jason's handling of several issues that came up along the way. We are very pleased with the final results.
    - Katy O.
  • A
    Complete Landscapes
    We bought a house that had a lot of issues in the yard, and we didn't really know how to address them.  Jason was able to meet with us immediately, and had tons of ideas of how to better use the space in the yard.  Work started about a week after the initial phone conversation, and except for weather related delays continued in the time frame we were promised.  Jason and his crew were really friendly and easy to work with.  With a project of this scale it was inevitable that there were some glitches and unforeseeable complications, but every problem that came up was met with creative solutions.  They had lots of ideas of how to address everything, and asked our input at every step to make sure we were comfortable with how things were coming along.  They were totally open to our ideas and suggestions and we were able to work together to come up with the perfect yard for our family.  The crew worked so hard and so fast, it was amazing to watch the transformation.  They have incredible attention to detail, making sure everything looked perfect.  Everything was cleaned up and left in great condition in the end.  We absolutely love our new yard, and could not have asked for a better group of people to work with.  Highly recommended! 
    - Lauren S.
  • A
    Plumbing Plus
    My 70 year old sewer line needed to be replaced/relined.  I had several plumbing companies come out to give me estimates.  Paul made me feel comfortable and explained everything very well and gave me several options which was nice.  Some of the other companies jumped to the highest priced solution without listing alternatives.  

    Price wise, Plumbing Plus was on target.  I did get a lower quote from one other plumbing company, but they did not take as much time explaining what they would do and I felt much more confident about Plumbing Plus.  

    The guys that did the work were polite, friendly, kept me updated on where they were, answered my numerous questions, and let me take pictures of the work in progress.   I expected a lot more disruption for the days they were here, but I really was only without the sewer line for a portion of one day.  Once they got to the sewer line, it was surprisingly quick how fast they removed the old portion and replaced it with new.  

    My only complaint is that one corner of my yard is a little torn up, but that is to be expected when you are digging such a deep hole.  So know that you might have to do a little landscaping after a big job like this.  :)

    I'm happy to have a worry free sewer line that will last for years to come.
    - Lisa A.
  • A
    Celestial Landscapes
    Making the initial contact for a site visit to discuss the project required a couple of phone calls and rescheduling the appointment. The first appointment was missed so I called to reschedule; then Anthony called to reschedule the second time. However, that all occurred within a week's time. I debated rating "punctuality" in the B column because of the appointment issue but ultimately concluded that I considered how well the project progressed as the appropriate test. The project was delayed from the original start date discussed. However, I found Anthony responsive to my email contacts inquiring about the date when he would begin. It's my experience that maintaining contact with a company that does the kind of work that can be impacted with weather conditions and unforeseen property conditions is part of the experience. Once the actual start date was set, Celestial Landscapes was on the property and consistently moving the project forward. The actual time required to complete the project was also longer than the time estimated. The estimated time of three-four weeks actually was doubled. During later discussions with Anthony, he agreed with me that he was overly optimistic considering the complexity of the project. There were some features of the project that required more time which only became evident once the work was underway. Throughout the entire project, I regularly consulted with Anthony (who was on site with his crew often) about the project. We discussed design features, plant choices and issues discovered as the project proceeded. He was extremely attentive to my concerns and desires. He listened to my questions and comments and provided his expertise. He did not discount my specific objections to some plant choices. He generously answered all my questions about the plantings and gave tips for care to maintain the best appearance.  Anthony and the men of his crew were excellent to work with and I had several weeks during which I could observe their work ethic and friendly manner. Though the project took longer, the final cost was very close to the original contract price and the increased cost reflected some items not originally contemplated in the original contract.
    I am happy I was not dissuaded from engaging Celestial Landscapes because contacts were initially frustrated. My instincts were to persist and meet with Anthony. My persistence was rewarded with the enjoyable experience of working with someone skilled in his vocation, who excelled in his design work to solve specific problems with the site, who was enthused with the potential for the project, who provided exactly what was promised and by people who were nice to have around. Yes, it's great when everything is put on a schedule but situations arise that throw schedules into disarray. Since I had the flexibility to adjust when the project started and how long it would take, the whole experience was excellent -- start to finish. I know sometimes that sort of flexibility isn't possible.  In the end, I obtained the result hoped for -- in fact, the installation exceeded the description.
    - Jean H.
  • A
    Plumbing Plus
    Exceptional responsiveness, communication, and service!  Over a weekend (of course!) we lost all water pressure to the house, and had to move to a hotel in order to be ready for work on Monday morning.  I called Plumbing Plus first thing Monday morning; the receptionist informed me that the company had multiple large and emergent jobs scheduled for the week.  She made it clear that she understood the urgency of my request, but also expressed concern about whether the crew would be able to work my job in with everything they already had scheduled, which was also urgent.  I understood, of course, but based on a small job Plumbing Plus had preformed for me in the past and on the high Angie's List ratings, I informed her that I was willing to wait for the Plumbing Plus team.  Later that same day, I received a call back stating that they could come over the next day (Tuesday) to evaluate the problem and provide an estimate.  They showed up on Tuesday (early!) with great communication.  They spent a lot of time thoroughly evaluating the problem and developing multiple options for repair.  The problem was potentially extremely complex, involving digging up a large portion of our back yard to access the well connection and trace the water line into the house; there was a possibility that the job would include digging under a fragile stream, going through our foundation wall, and digging up our basement to access the piping to the well pump room inside the house.  Throughout the entire evaluation process, Plumbing Plus was communicative with me and transparent in their thinking and their concerns about the potential complexity of the job.  Also, Plumbing Plus offered several options for me to cut costs (like suggesting that I could dig part of the yard up myself in order to cut labor costs on their end).  In the end, I chose to have Plumbing Plus do the entire job, for multiple reasons, but I truly appreciated their willingness to make suggestions for portions of the job that I could perform myself in order to cut labor costs, if I wanted to.
    The original estimate for work was in the $10,000 range, with the potential for it to be up to about $12,000 depending on the amount of inside basement work required.  However, the final job came in at $6,300.  Plumbing Plus was communicative with me throughout the entire job -- including taking a phone call from me after hours simply to explain the work that they had done during the day while I was at work myself.  Ultimately, the Plumbing Plus team found that the problem was isolated to just the connection between the well pump and the water line to my house.  They were able to confidently assess the quality of the water line running into the house and advise me that there was no need to replace the entire pipe.  I appreciated their willingness to both (1) advise me on the wisest and most efficient way to conduct the diagnostic evaluation and the final job without risking having to dig up the line again in 2-3 years because only a portion of a problematic line was fixed (which is something I was worried about), and (2) narrow the scope of work to a much smaller job than originally estimated, based on a confident evaluation and assessment of the entire inside and outside plumbing structure.
    In summary, the Plumbing Plus team did a fantastic job on a very complex project: their communication, transparency, attention to detail, and dedication to quality work was exceptional.  I recommend Plumbing Plus, without reservation, for any small or large job.
    - Rebecca D.
  • A
    Andy's Trenching
    Andy is fantastic.  He explains in advance what he does and what he needs to do it.  He drives a tractor that has a rear trenching attachment.  He needs a way 5' wide to drive through.  He can dig lines as close as 2.5' to a wall.  I spray painted lines on my dirt and grass where the lines should go.  He came and trenched them all.  There are always problems with other utility lines, but Andy was great at getting as close as he could to them without cutting them.  
    He did exactly what I needed, what I expected, and charged exactly what he said he would.  It was a wonderful service!
    - Neal P.
  • A
    Valley Plumbing & Drain Cleaning
    Both appointments went well.  The first time they were able to respond quickly and got the drain cleared, but warned that it was in bad shape (we'd been told this before).  Due to family matters we weren't able to do anything about it for several months.  We finally scheduled them to put a new lining in the house-to-street sewer connection.  It went well.  We'd also bought a new toilet which they installed for us at no additional charge.  The only bump was the workers taking the toilet out of our van and setting it in the drive at the beginning of the day.  After doing the sewer line work they said they had to get to another appointment and would come back the next day to install the toilet, but left it in the drive.  We called, and someone came that evening to put it out of sight.  Everyone from Valley Plumbing we met or talked to on the phone was very pleasant and easy to work with.
    - BECKY H.
  • A
    Plumbing Plus
    Crew arrived spot on time (9:00 AM) and left at (1:00 PM).  They walked me through the entire process explaining work to be done both inside and outside the house, then got to work.  When I originally set up the appointment, I was told because of unknown variables, the job could take a full day and in an extreme case even overnight, so I planned accordingly.  I filled the tub and kitchen sink with water, filled several bottles for the fridge expecting to be without water for as long as 24 hours.  Imagine my surprise when they started filling in the holes just after noon!  The crew was absolutely professional, dressed in company logo clothing, driving company truck.  They placed tarps on the grass where they pilled the dirt from the holes they dug, and even went so far as to place a piece of cardboard covered in kitty litter under the large compressor they brought in case the motor leaked in the street.

    They were pleasant and very tolerant of my wanting to watch over their shoulders and ask occasional questions. They filled in the holes, and even swept the sidewalk free of dirt before they left.  They removed every single thing they brought with them, no water bottles in the bushes or candy wrappers.  Other than the obvious cuts in the sod, you would never know there were 4 guys working in my yard all morning. I didn't realize there were companies still around that took that much pride in their job and customer satisfaction.  

    I usually question any online review that is all sunshine and 5-starts, however I see no alternative than giving Plumbing Plus a full A++ rating.  I love these guys and have referred numerous friends to them.  I will never need to look for another plumber as long as I live!
    - David C.
  • A
    Earthology Landscaping
    Cameron and his team did a truly exceptional job. From full-service design using CAD, to excellent finish work and cleanup, the whole project was exceptionally well executed. Cameron worked with in my budget to deliver a finished product that looks far more expensive than what I paid. I give my highest recommendation.
    - Riley h.
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