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Carpet Installation reviews in Salt Lake City

Real People ~ Real Reviews ~ Real Results

  • If you're looking for anyone knowledgable in hardwood floors then definitely DO NOT visit Provider name locked. (SVF).  I purchased 800 sq feet one of the most expensive "engineered" hardwood floors that SVF offers (or so we were told numerous times).  We waited over 2 months for this wood to be shipped into town because this wood is in "such high demand" and "can't be found anywhere else." Even after the wood finally arrived, it took a numerous calls to SVF's to finally get the wood to our residence where it could be acclimated.  When the wood finally arrived to my house, I did a side-by-side comparison with the floor sample that was loaned to me from SVF to the product I received.  The "wood" I received resembled the hardwood floor sample at SVF from which I chose the product, however, underneath the stain (nothing more than cheap paint) was nothing more than a step above cardboard. This wood this would dissolve under my feet in a matter of months,

    A SVF rep was sent to my house accompanied by a Mannington Floors Sales Rep who supplies SVF with their inventory.  I explained that I was extremely dissatisfied with the product and wanted to return the wood.  Certainly, this wood which is such "high demand" weeks prior would be able to be resold, but ironically, SFV and Mannington no longer felt the excitement they had once felt when pushing this superior product onto me.  Needless to say, no returns were accepted.

    Luckily, I found a man who was actually knowledegable in hard wood floors sold/installed an amazing SOLID hard wood floor at the same price that I purchased 800 sq feet of SVF product.  

    I did end up using 320 sq feet of SVF product for two basement rooms since I was either to use the product for flooring or really expensive fire kindling.  Exactly as I expected, the floor is soft and easily damaged even by dropping such things as cell phone chargers or remote controls.  Installing this fabricated floor was a task of its own as it took two installers to hold the wood down because it curled upward.  

    We then received a phone call from SVF stating that we owed them a balance on the "wood" we purchased from them.  I explained to them that 480 feet was unused and in boxes and even though I would be penalized with a restocking fee, I wanted them to come and get it from my garage.  They agreed to do so as they wanted to speedily close and resolve this transaction.  It was then discovered that  SVF would owe us money even after their restocking fee.  Suddenly, they were no longer in a hurry to resolve anything.   The owner said he would come out with the Mannington sales rep and personally check out the floor.  He said he would contact me that same day and in the next 1-2 days, bring his truck and his check book.  Of course I never heard from him. 

    So, I called them 3 days later and made an appointment for the owner and the sales rep to visit my house to inspect the wood.  They arrived only to again tell me that this was the "most expensive product they sold" and they have "never received other complaints from any other customers."  The owner stated that I should have returned the product before any installation had taken place if I was unhappy with the product  Ironically, NOW they take returns! 

    I thought I would finally be rid of the pile of unboxed wood that has been harboring space in my garage for the last 5 months, but before it was loaded up in the truck, it was discovered that no check book was brought.  I refused he take remaining wood without payment.  Flustered he said he would return within 2 hours with a cashier's check.  It's now been 7 hours and I highly doubt Provider name locked. will be the first to be in contact if ever.

    Do your homework on Hard-wood floors and Engineered Wood - especially if it is a Mannington product.

    don't Use Provider name locked. .  

    - Adam K.
  • We had to replace all the carpet in our basement (previous renters/owners had a cat that left its Provider name locked. and we had a basement flood soon after we moved in that exacerbated the problem).  We looked for months at different places and were overwhelmed and got little hope.  We walked in here and immediately had someone who spent a great deal of time with us to help us find options that suited what we were looking for at a very good price.  They came in an installed, used some of our own padding that was in good shape to spare additional $ and did a great job.  Kept to their timeline!  we've had the carpet for over a year and love it and have had lots of great compliments on it as well.
    - Nelangi P.
  • The work was done on time and looks very nice, BUT the provider cut the strip between the new floor and existing floor in the entry one inch too short.  He ordered another strip and promised to replace it right away.  Not a peep.  I waited 8 MONTHS and started calling the company.  After two calls I even sent a picture.  It has been more than 10 MONTHS and the strip has not been replaced.  I have talked with the owner/manager who said it would be taken care of immediately.  I am very disappointed with this company and would not recommend them to anyone.
    - Nanci S.
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Carpet Installers in Salt Lake City

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