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Auto Service reviews in Salt Lake City

  • A
    TSW Auto Service LLC
    This is a small, family-run business that delivers excellent, affordable service in a timely and flexible manner. I am sorry that I have to find a new mechanic because I moved too far away to use them anymore. You don't have to worry about being overcharged, under or over diagnosed, or scammed.
    - Fredric A.
  • F
    Nobori Auto
    After a family member had a great experience having Sean get them a damaged car and fix it for them, we decided to go the same route when we were unexpectedly in need of a new van. It took a couple of months for him to find one that he felt would both meet our needs and he felt he would be able to repair. We payed him up front for both the vehicle and the repair work in June of last year. He had the van all summer, with decreasing amounts of communication from him as time went on. In August we told him we could not continue to get along without a second vehicle, and we needed it ASAP. The work wasn���t finished yet, and he said it was worse than he had expected, but that it was useable and sent us to a friend of his to have a safety inspection done for registration. His friend did a very brief ���inspection��� that lasted about 3 minutes, and he didn���t even look at the rear end of the vehicle where it had been previously damaged. I thought about taking it elsewhere for a second opinion at that point, but didn���t get around to it and felt that Sean had seemed honest enough and trusted him to know about and tell us if there were any safety issues. Over the next several months we left it with him for several days at a time a few times, but he never seemed to make any real progress on it. There were always excuses why it wasn���t done yet. Fast forward to now- the van was finally taken to another repair facility to try to get the work he had promised us finished, and as they started, they found more and more issues that Sean never told us about. The bumper is split, looks like it had been ���welded��� back together at some point, but has since broken apart at the weld point. There are major structural beams that were partially stretched back into a semi-straight line, but there is no structural integrity at all. The repair facility told us this should never have passed a safety inspection. If we were in a rear-end collision, the back end of the vehicle would have just crumpled and would not have protected anyone in the back seats of the van. My 3 young kids were riding in the unprotected back of a vehicle for much of the past year. This is completely unacceptable. I trusted Sean to get us a safe vehicle, maybe with some cosmetic issues, but at least safe. This vehicle is not. We have asked Sean to take the van back and refund our money, but he has refused. I am upset that I trusted him as the ���car professional��� and put the lives of my children at risk because he never told us about the major safety issues in this vehicle. Attached is a photo of some of the damage under the shiny new cover Sean put over it.
    - Beth E.
  • A
    ALLSTAR AUTOMOTIVE
    Allstar Automotive did a major rust repair on my car in 2011, and in 2013 they repainted the entire vehicle, and it all still looks great today in 2019. Darin and his team do high quality work that lasts for a reasonable price. Highly recommended.
    - Matthew W.
  • A
    Dirt Disruptor
    I called Dennis and he was extremely pleasant. I appreciated his honesty when he said he had never detailed a dirt bike before but said he would do a "great" job on it. I like to choose where I take my business based on my interpersonal interactions and the general impression and feeling I get from individuals. Dennis seemed very knowledgeable and genuine. As far as the detailing job...He did an amazing job. My bike looks so good. He was able to detail areas that are so challenging to get to. He polished everything beautifully. My chain looks brand new. The plastics I had very low expectations for looking any better and they turned out great. Dennis stated he tried several different polishes to get it looking his best and he was disappointed they didn't look better but I thought they were great. This demonstrates his commitment to quality and not just getting the job done but doing it right. Dennis was very informative on other products that might be beneficial, ceramic pro, that I will be using on my new motorcycle soon. His shop was immaculate, he was efficient and very reasonably priced. His personal vehicle was in the shop and was a work of art. I will be bringing in my other vehicles to him on a regular basis and will recommend him highly to all my friends. You will not be disappointed in the quality of work Dennis provides. He is light years better than any other detail job I've had before. Thanks Dennis.
    - Jonathan K.
  • A
    Dirt Disruptor
    The job was done quickly and perfectly. This was my first time using this company and I would use them again. Extra attention was required to several specific problem areas we discussed (scrapes, swirls and surface rust spots) and all problems were taken care of.
    - Nick W.
  • A
    Cracks N Chips LLC
    Not only did they show up on time, they were capable of repairing the chip as promised. It took no more than a half an hour. They were clean, neat, knowledgable and very pleasant. I would highly recommend them. The easiest way to get a chip repaired ever!!!
    - NANCY J.
  • A
    Dirt Disruptor
    The truck looked brand new when it was finished. When I dropped it off it looked like I'd been living in it for several months straight. When he was finished it was a night and day difference. Every nook and cranny of the truck was cleaned and shined. Every cup holder and compartment was cleaned and looked as if it had never been used. Dennis did a spectacular job. Some other things that impressed me is that he answered the phone when I called and not some automated response from out of state, and Dennis's shop reflects his attention to detail and his constant commitment to a job well done!
    - Quinton S.
  • A
    Dirt Disruptor
    Dennis explained the various processes available and exactly how the detail would be accomplished. Before the detail, swirl marks in the black paint finish were visible across the entire surface of the car from the multitude of car washes as well as some more apparent minor scratches to the clear coat finish. Upon completion of the detail, the finish was literally better than new and the gloss finish was as smooth as glass with the swirling erradicated. In addition, the other minor scratches were imperceivable unless you knew where to look and were looking at the perfect angle. Very impressed!
    - Randy W.
  • F
    Ken Garff Honda Downtown
    This place is racket. They quoted me a price for my car which the service department said needed $2300 in repairs to replace spark plugs, adjust valves and replace 3 cams/rollers. Since the engine was opened up and some of the work had already been done, I was basically forced to accept their appraisal for the car if I wanted to get rid of it. When I countered with a higher amount, Nicole said they could work with that. What she didn't say was that amount only applied if I traded the car in and bought another from them. When I came in to close the deal, she went back to the original appraisal. Either the car is worth the appraisal or it isn't. Felt like a shell game. Instead of taking some responsibility for the misunderstanding, she went on and on about how I had misinterpreted what she wrote in her text and misled her. My position was that both sides have responsibility for the miscommunication and I suggested we split the difference in the prices. She wasn't authorized to make decisions that affected the sales dept. It became a game of figuring out which department makes decisions for which part of the deal--services, sales, and whatever department she was in. After bringing in 2 other people and haggling for over an hour for an additional hundred bucks, I cut my losses. One more oil change which is prepaid and then I am done with this place.
    - Elizabeth M.
  • A
    Simply Cool USA
    Excellent! Ty was great to work with. The company overall was very responsive and they were very good at communicating throughout the whole process. They offered their professional advice and expertise as well several flexible options and I think we ended up with a better finished product due to their input. We're thrilled with the final product. If you need window film done, you can't find anyone better!
    - Jane H.
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Auto Services in Salt Lake City

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