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Mulch Delivering reviews in Sacramento

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  • Our property is an older home with clay soil. Our lawn has never seemed to properly green up in the two years we've been in the house, even with sufficient watering and regularly scheduled fertilization. So my assumption was that the ground under the lawns were probably compacted and water simply wasn't fully penetrating.
    After obtaining a quote from them that was right in my ballpark, we had Provider name locked. come and aerate two large lawns. They showed up on time, and performed the job surprisingly quickly (considering the large area of the lawns). They made two passes, front to back, then side to side. After the aeration was finished, they cleaned off the pathways of any dirt & debris. Actually left them cleaner than it was when they got there, or so it seemed.
    I definitely plan on using them again in the spring and next fall, then likely once annually going forward. The difference in our lawn in only two weeks after the job is almost night and day compared to what it was previously.
    - Katherine B.
  • Overall the work produced went OK, but the transaction ended very poorly.  The guys that did the work were great, the wall and plantings and DG sitting area is great's just that it seems if you're not oozing cash..the sales and such aren't that thrilled to work with you. 
    Just look at the reviews- the one's where people spent $29k or $60k have 100% glowing reviews.Thing is that over time- perhaps we would spend that much but they shot themselves in the foot by poor customer service and lack of respect. Plus - shoot maybe expand a bit and have folks that handle smaller jobs?  The interaction started by us making a call to get a quote. We made an appt.  1st appt was cancelled /rescheduled..a very personal issue that I didn't need to know the details on to feel bad for being disappointed that the appt was rescheduled at the last minute. 
    So, a few days later a person came by to give a quote. The quotes seemed to take a long long a week or a week and a half.  We asked for many things..then pared it down to just those that we wanted to do in the first phase.   
    Between the two quotes- many of the numbers didn't make sense, didn't add up right. I don't like to catch people in errors but when it comes to spending hard earned $ I do check the math and try to understand the job..not just look at the total and say...whatever.   Plus, there was a dump fee of $320 for them to clean up after themselves- which seems odd- since most other contractors I've worked with have clean up as just a part of their responsibitily-cost of doing biz.   
    We overlooked and let the sales person fix the numbers and agreed on a total. It's not that the total amount was that crazy--but the reasoning behind the $$ amounts were flawed..thus our confidence in them providing an accurate quote waned and made me doubt if they would be responsible when it came to delivering the job. Like most businesses,  I would assume there are set prices for various work. For example- a basic install of a decomposed granite area- you would think it would be priced per square foot-but doesn't seem to be so. One completed area was one price...but a quote for a 2nd  area of a smaller size-was quoted higher! ?
    So, we got the 1st phase done and then after the odd quoting decided maybe this place is kinda flakey and maybe just get the irrigation expanded for now and think over who will do the other work.  
    But apparently it's not ok to change your mind and just request a less than $1000 task(irrigation expansion) to be done...because we never heard back from the sales person after that request..even though there was a standing appointment to meet to discuss next steps...they were a no show, no call, no email.   
    Not like we were changing our minds every two's just that we had questions since those numbers weren't adding up right and we felt like we wanted to understand what the work was.  You have to be 100% clear on these jobs or you don't get what you want.   But no response.
    Also- never go the promised paper yard design mailed to us..just emailed  version.
    Also- just a few weeks ago we got a survey from the owner -on which I described my concerns and bad feeling-yet he never called to ask what happened or anything.   So-  to all the descriptions that Mr. Provider name locked. is so fabulous- I have not seen it.
    - Jenny T.
  • Provider name locked. came by and provided an estimate.  He and his crew started work the following week and finished the job in 3 days.  We could not be more satisfied!
    - Michael M.
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Landscaping Mulch in Sacramento

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