Find Top-Rated Sacramento Windshield Repair Services
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Auto Glass Repair reviews in Sacramento
Real People ~ Real Reviews ~ Real Results
Installer was professional and courteous. He went the extra mile repairing a piece of trim too. Very pleased with the company and installer. I price shopped and they were about the best. Would definitely do business with them again.
- Mona G.
Good price. Arrived within the time they said they would. sealed the chip, but told me that the crack would still be visible. (I honestly don't know how acceptable that is, I haven't needed a chip repair in over 15 years). Visible crack is an inch long. Just above eye level on the left Provider name locked. of the windshield. Depending on the angle of sunlight, I either don't notice it or it reflects brightly.
- Jeffrey S.
In December 2011, I noticed a crack in my wind shield of my 2006 Mazda 3 and reported this crack to my auto insurance company. They in turn dispatched a Provider name locked. service technician to replace the cracked in the windshield, as it was too damaged to be repaired.
Prior to getting started on the job, the Provider name locked. technician invited me to do a walk around my vehicle for a pre-service inspection of my vehicle. We both agreed that other than a small ding on my driver side door, my car was undamaged -- and we both signed a document of testament to this fact.
A week later, while driving my vehicle on a rainy day, I discovered that the intermittent wipers did not work and called Provider name locked. to fix the wipers.
In January, 2012, a second Provider name locked. technician was dispatched to fix the wipers. Upon completion of that service, the technician called my attention to the wipers he had just repaired, and I noticed, for the first time a large crack in the dashboard.
Because that second technician had only made a small adjustment to fix the wipers, I doubted the crack had occurred in the course of his service, and not wanting to jump to conclusions (I was frankly a bit shocked at the discovery), I didn't even mention it to that second technician. But the more I thought about it, the more I was certain it had to be caused by the first Provider name locked. service -- because 1.) it's a fairly significant process removing one windshield and replacing it with another and 2.) as noted, there was NO DAMAGE to my dashboard before the first service.
Thereafter, I called Provider name locked. to report my conclusion that the initial technician had damaged the dashboard. From this first report, I would be entangled in a frustrating litany of being referred to this department, that person, one after another. When I finally got a Provider name locked. employee who would engage me and my complaint, rather than acknowledge their technician caused the damage, they instructed me to contact my Mazda dealer to have my car inspected by them. Though I found it ridiculous to involve my dealer, I went along with it, accepting it as a necessary hassle to get Provider name locked. to step up and be responsible.
So once I got that written testimony from my dealer that my dashboard damage had nothing to do with documented issues with 2006 Mazda 3 dashboards, I shared that, along with pictures of my damage with Provider name locked. customer support.
And then, finally, I got a call from Provider name locked. in which they informed me that they came to the conclusion that they were in no way responsible for the damage and that they would in no way compensate me for that damage.
Over this months-long process, I acquired an estimate for repairing the damage to my dashboard and learned it would cost about $1,500. As of this writing, I'm pretty much at my wits end, and (obviously) no fan of Provider name locked. .
Since I remain convinced they are solely responsible for the damage to my car, and since they refuse to compensate me, I'm contemplating filing suit over the matter in small claims court.
- Bryce G.