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Water Heater Repair And Installation reviews in Richmond

Real People ~ Real Reviews ~ Real Results

  • Firstly, I called another plumber that I used previously on Angies List but I did not receive a return phone call after I left a voice message. As a result, I saw the Big Deal on the website and before I purchased the Big Deal I decided to call the provider. Provider name locked. was there to answer the phone and said it would be next week that someone would be there to fix the issues. As a result, I went ahead and purchased the Big Deal.
    Provider name locked. called the house before he was to arrive but I was still sleeping. As a result, he came in the afternoon on the same day which was fine. He fixed the clog in the kitchen sink and showed me how to fix it if it should occur again in the future. Then he went to the bathroom sink and was testing it to determine the exact cause of the problem (the sink had a slow, constant drip). After testing, he determined that the stem on the hot side of the faucet had to be replaced which was an additional cost for the part. He still had time so he took a look at the water heater and the washer/dryer. In conclusion, the Thank You card was a nice touch thanking me for selecting them for the services provided.
    - Scott W.
  • Within minutes of purchasing the service (and I do mean minutes) I received both a call and email to schedule service.  It was fantastic.  Then, the technician showed up right at 7:30 a.m.  He was polite, quickly did the repair, explained all he did and what was needed, and why, and properly documented the repairs I needed to satisfy the home buyer's property inspection report.  He was courteous, professional and did a fantastic job for an extremely reasonable price.  Having been through several home sales during our career, I have had the opportunity to deal with many plumbing and HVAC service technicians.  This was one of the very best experiences.  I couldn't have asked for more.  A sincere thank you.
    - Edith C.
  • The old installed water heater was is dire need of replacement since it was very old.  I bought one of their big deals but never heard from them directly as promised by Angie's List Rapid Connect but from what they told me it may have been an issue with Angie's List communicating this to the contractor so I won't hold it against them.  When the technician's arrived they introduced themselves and were very professional then they got right down to business.  We never really flushed out the water heater before (and probably from the previous homeowners before) so there was an extreme amount of sediment buildup in the water heater and because of that it would not drain so they had to manhandle the water heater out.  I was impressed with that since they didn't do any damage to anything due to the extra weight of the water and sediment in the water heater.  They finished all the work in about 2 hours which included the time it took them to go out and get the appropriate sized water heater.  After the installation we had hot water again within an hour.
    - Kyle F.
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Water Heater Installers in Richmond

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