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Pet Specialist reviews in Richmond

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  • We've used AuPurr several times to sit our cats, including one who is diabetic and requires insulin injections and on-time feedings. Cathy, who does the sitting, and Allison, who manages the sitters are fabulous. Cathy is exceptional at caring for our cats and communicating with us. She even takes photos of each of the cats and texts us, so we know all is well. I recommend AuPurr highly and without reservation.
    - Amber B.
  • Excellent service. I can’t say enough good things about the incredibly talented, intelligent and caring Dr. Mark and Kelly Gottschalk. I followed them from a previous practice over 20 years ago and don’t mind driving the distance to have them take care of my animals. I trust they always make the correct diagnosis and recommendation based on what is best for my pet. I’m offered choices with pros and cons of each. The staff is fantastic and well educated. Most are licensed Vet Techs and have been at Wellesley for many years. There is always followup by either the Veterinarian or his staff to check on how my pet is doing following all visits and procedures. It has always been an overall great experience and I would not ever dream of bringing any of my pets anywhere else.
    - Anne L.
  • I cannot say enough good things about Cary St Vet, Dr. Kuhn, and the entire staff. When my Stella (yellow lab mix) was diagnosed with bladder cancer, I enrolled in their hospice program. They made house calls, called to check on Stella at least once per week, gave me emergency contact numbers and meds to make her more comfortable. When the time came, Dr. Kuhn and her Vet Tech, Shannon, came to the house (even though Dr. Kuhn was on her day off) and gave my sweet girl a quiet, respectful, and peaceful passage. They also gave me lots of hugs and sympathy. I later received a letter from Fetch a Cure stating that Cary St. had made a donation in Stella's name. As far as I'm concerned, Dr. Kuhn and her entire staff walk on water!
    - Sammye N.
  • it has been quite a while that i wanted to purchase a finger marmoset monkey and i just didn't find the right breeder that i could connect with. But when i got in touch with becky marmoset monkey house it all went smoothly. I got my little Angie from them and they lso helped me out a lot in taking care of her providing me with as much info as i needed. i would recommend them to any one. You can check out their website at [*** Link removed ***]
    - Merissa M.
  • The staff was great! I had scheduled an appointment with them to give our dog a check up, trim his nails and get a new supply of his medicine. Two days before the appointment I slipped and fell, breaking my wrist. I had to cancel the appointment since I had to have surgery that day to set my wrist. I mentioned that we needed the meds since we were out and they dropped off a small supply for us and we were able to get a larger supply later. I rescheduled our appointment and when they came they were very sweet, helped me get the dog to their van, and were wonderful handling him, especially when trimming his nails which he hates.
    - Elaine V.
  • Best experience ever!! The Pet sitter stayed in touch with text updates on how my pet was doing. The sitter was professional and thoughtful and I could not have been more pleased!! I highly recommend their service!!
    - Richard C.
  • The short review is that my experience with AuPurr (in Richmond) was great, and I highly recommend them for your cat care. They are VERY responsive to the needs of your individual cat(s). These are people who definitely understand the feline nature! If you want the longer review…here it is: I have three cats ranging from kitten to adult--all rescues of one sort or another--with very different histories, coping mechanisms, and personalities. The kitten of course wants constant attention, one cat usually hides from all strangers, one cat vacillates easily between moods. The older cats do not need (or want) much attention or interaction, but with the unexpected addition of the new kitten shortly before a 10-day trip, our cat care needs had changed significantly. This was not something we wanted to ask a neighbor or family member to do. I read everything on AuPurr’s website, and I appreciated the background checks of all employees. As it turned out, when Briana showed up at my door for the meet and greet, she was so delightful and lovable that I would have trusted her completely without any of that. We felt completely comfortable leaving our cats (and our home) in her hands. And from our very first contact to inquire about services, to any follow up communication, Allison was quick to reply, and always compassionate and kind and understanding of the sometimes hectic nature of traveling. I appreciated the thorough nature of the paperwork they required. In addition to the basics--such as how many cats, what they eat, which vet to use in case of an emergency—there were more specific questions about each cat’s behaviors and preferences and medical needs, as well as confirmation of where circuit breakers and main water shut off are. They are prepared for anything and everything! Our three cats created a few bumps in the road (the kitten broke something, the shy cat literally never showed his face, the moody cat demanded to go out), and Briana managed each situation perfectly—and kept us in the loop via texts and some pictures (I've included one of the pictures Briana sent us). I have already asked Briana if she will take care of our cats the next time we leave town!
    - Tara L.
  • We have taken our dog to Barkers inn for over 7 years and they are wonderful. We even would continue to bring our dog up to Barkers when we moved to Chesterfield because the love our Wheaten Terrier Millie.
    - Mark F.
  • They are just down the street. It was 2 dogs and it was probably around $85 for the 2 dogs. We have a Portuguese water dog and a rat terrier. They have poodle hair, it's the best dog I've ever had. This is the first Portuguese water dog I have ever had, he is just the sweetest, sweetest thing. Chows are beautiful, a lot of people think they are a Chow and you know more than anybody that they are not.  Absolutely we will use them again. It was neat the people were friendly. It was a good impression, I mean it wasn't anything fancy but they are just super super nice. And they pay particular attention to my dog, they fawn over him and all that good stuff. So that makes you feel like okay, great.
    - M. Christine M.
  • I had requested a tour of the facilities prior to committing to the service and an appointment was made. Upon arrival, I was greeted by the owner who was on the phone in her car at the time and acted like she was unaware of our appointment. She mentioned that she would have someone give us a tour. A young lady eventually came and provided a tour but neglected to point out where the drop off pick up area was. So when the day came to drop off my dog, there was no one at the location where I first met the owner. I had to drive around to another area where the dog kennel workers were. All in all, the service was adequate. My dog seemed happy and healthy on pick up. There is an opportunity to improve their customer service skills.
    - Henrisa H.
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Pet Services in Richmond

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