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Pet Care & Health reviews in Richmond

  • F
    I just visited Dogtopia at 7217 W. Broad St. for an evaluation for day care. I cannot leave my dog in the hands of an institution with such substandard customer service, as I can only imagine what the interaction with the animals are after my encounter there. I was given a time to arrive and turned away, telling me I was a half hour early. I returned and some guy with a beard very curtly "told" me to move my car as it was parked in a no parking zone. I told him this was my second time being turned away. He began to argue with me about my appointment time. I have a 25 year history of customer service training. I do not believe the customer is always right - in fact, I could have been wrong - but I do maintain that the customer is ALWAYS the customer. He came across as very curt, condescending and with an accusatory tone of voice during his dressing down of me, I could just imagine how he would discipline my dog if needed. Neither my friend who initially visited with me to check i t out will be using Dogtopia after this experience. In fact, I went over to the newly opened Toby Town RVA and had quite an opposite experience where I felt welcomed immediately. After a tour, an assessment of my dog, and lengthy discussion with the Toby Town owner, I purchased a ten session pass there. I will be writing a review highly recommending Toby Town RVA on Maywill St., not far from Dogtopia.
    - PAMELA W.
  • F
    Pet Pleasers Inc
    BUYER BEWARE! THEY WILL ROB YOU. Trust them to care for your pets, and give them a key to your home and they will rob you. Wedding and engagement rings were stolen while we were away for a week on a family vacation. They were the only one's with a key to our home. DO NOT HIRE! (PEGGY was our sitter)
    - joy v.
  • A
    AuPurr Cat Care
    Wonderful!!! Very reasonably priced, very responsive to questions, very informative about service. Our sitter was great!! She took wonderful care of our pets and home!! Will definitely use again, and highly recommend!!
    - Amie .
  • A
    AuPurr Cat Care
    We've used AuPurr several times to sit our cats, including one who is diabetic and requires insulin injections and on-time feedings. Cathy, who does the sitting, and Allison, who manages the sitters are fabulous. Cathy is exceptional at caring for our cats and communicating with us. She even takes photos of each of the cats and texts us, so we know all is well. I recommend AuPurr highly and without reservation.
    - Amber B.
  • A
    Wellesley Animal Hospital
    Excellent service. I can���t say enough good things about the incredibly talented, intelligent and caring Dr. Mark and Kelly Gottschalk. I followed them from a previous practice over 20 years ago and don���t mind driving the distance to have them take care of my animals. I trust they always make the correct diagnosis and recommendation based on what is best for my pet. I���m offered choices with pros and cons of each. The staff is fantastic and well educated. Most are licensed Vet Techs and have been at Wellesley for many years. There is always followup by either the Veterinarian or his staff to check on how my pet is doing following all visits and procedures. It has always been an overall great experience and I would not ever dream of bringing any of my pets anywhere else.
    - Anne L.
  • A
    Cary Street Veterinary Hospital
    I cannot say enough good things about Cary St Vet, Dr. Kuhn, and the entire staff. When my Stella (yellow lab mix) was diagnosed with bladder cancer, I enrolled in their hospice program. They made house calls, called to check on Stella at least once per week, gave me emergency contact numbers and meds to make her more comfortable. When the time came, Dr. Kuhn and her Vet Tech, Shannon, came to the house (even though Dr. Kuhn was on her day off) and gave my sweet girl a quiet, respectful, and peaceful passage. They also gave me lots of hugs and sympathy. I later received a letter from Fetch a Cure stating that Cary St. had made a donation in Stella's name. As far as I'm concerned, Dr. Kuhn and her entire staff walk on water!
    - Sammye N.
  • B
    Becky Marmoset Monkey House
    it has been quite a while that i wanted to purchase a finger marmoset monkey and i just didn't find the right breeder that i could connect with. But when i got in touch with becky marmoset monkey house it all went smoothly. I got my little Angie from them and they lso helped me out a lot in taking care of her providing me with as much info as i needed. i would recommend them to any one. You can check out their website at [*** Link removed ***]
    - Merissa M.
  • A
    Capital Home Veterinary Care
    The staff was great! I had scheduled an appointment with them to give our dog a check up, trim his nails and get a new supply of his medicine. Two days before the appointment I slipped and fell, breaking my wrist. I had to cancel the appointment since I had to have surgery that day to set my wrist. I mentioned that we needed the meds since we were out and they dropped off a small supply for us and we were able to get a larger supply later. I rescheduled our appointment and when they came they were very sweet, helped me get the dog to their van, and were wonderful handling him, especially when trimming his nails which he hates.
    - Elaine V.
  • A
    Pet Pleasers Inc
    Best experience ever!! The Pet sitter stayed in touch with text updates on how my pet was doing. The sitter was professional and thoughtful and I could not have been more pleased!! I highly recommend their service!!
    - Richard C.
  • A
    AuPurr Cat Care
    The short review is that my experience with AuPurr (in Richmond) was great, and I highly recommend them for your cat care. They are VERY responsive to the needs of your individual cat(s). These are people who definitely understand the feline nature! If you want the longer review���here it is: I have three cats ranging from kitten to adult--all rescues of one sort or another--with very different histories, coping mechanisms, and personalities. The kitten of course wants constant attention, one cat usually hides from all strangers, one cat vacillates easily between moods. The older cats do not need (or want) much attention or interaction, but with the unexpected addition of the new kitten shortly before a 10-day trip, our cat care needs had changed significantly. This was not something we wanted to ask a neighbor or family member to do. I read everything on AuPurr���s website, and I appreciated the background checks of all employees. As it turned out, when Briana showed up at my door for the meet and greet, she was so delightful and lovable that I would have trusted her completely without any of that. We felt completely comfortable leaving our cats (and our home) in her hands. And from our very first contact to inquire about services, to any follow up communication, Allison was quick to reply, and always compassionate and kind and understanding of the sometimes hectic nature of traveling. I appreciated the thorough nature of the paperwork they required. In addition to the basics--such as how many cats, what they eat, which vet to use in case of an emergency���there were more specific questions about each cat���s behaviors and preferences and medical needs, as well as confirmation of where circuit breakers and main water shut off are. They are prepared for anything and everything! Our three cats created a few bumps in the road (the kitten broke something, the shy cat literally never showed his face, the moody cat demanded to go out), and Briana managed each situation perfectly���and kept us in the loop via texts and some pictures (I've included one of the pictures Briana sent us). I have already asked Briana if she will take care of our cats the next time we leave town!
    - Tara L.
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Pet Care Providers in Richmond

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