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Marble And Granite reviews in Richmond

Real People ~ Real Reviews ~ Real Results

  • The work over site was done by my contractor. First bathroom looks great. I have purchased countertop for second bathroom. It will be installed shortly. They were very good about helping me make my selections. I highly recommend them.
    - Evelyn T.
  • I worked with Provider name locked. Rice.  She was wonderful and her only goal was to help me find the stone that would give me
    the look that I wanted.  She was very knowledgeable and cautioned me about the strength and staining qualities of the different stones.  I wanted honed granite and marble.  There was an issue with the honing of the marble but it was quickly corrected and I just love both the granite and marble after installation.  
    The installers could not have been nicer or more professional.  The granite was installed prior to the marble. When the installers came back out to install the marble they removed scratches made by one of the other contractors at no additional charge.  They were knowledgeable and did a wonderful job!
    I read another review that said you could not use your own sink but I did.  I ordered it and they picked it up when they came to template the kitchen.  When they installed the granite they also installed the sink.  They could supply the sink grid for less than I could buy it myself so they purchased that for me as well as my faucet.
    I am very happy with my stone and it totally makes my kitchen! 
     

    - Ellen M.
  • Everything was great and the company was very responsive at first. Then I met with Provider name locked. and Provider name locked. for them to create a design and to give them the down payment of the costs. After that point, the company was unresponsive. The day the work was suppose to start, they were only there for 4 hours and only did about 1/2 of what they were supposed to do. The cabinets that were put in were all incorrect. They were not finished, they were the  wrong size and they were not joined together properly. I called Provider name locked. and he sent his guy back out and worked for about another hour. He did not seem happy about having to come back out for the second time. They did a slap happy job and then they left. I contacted Provider name locked. again and came the following week. He had to remove the cabinets, he took one back to his shop to rework. He came back to install them. They still were not joined together properly. I spent hours working on them myself to get them to look presentable. On the first day this company also broke my oven range hood and my oven door. The oven door has been repaired but the oven range hood still has not been replaced. There is a big scratch on my floor when he moved the fridge around. I saw him do this and he said that "it is what it is" and that its there. He sprayed it with polyurethane. I informed him by e-mail that my floor guy looked at it and did an estimate to repair it. At the beginning of this project Provider name locked. stated it would take 1 week and a few days to complete. It has been almost a month and my kitchen is still not finished. Yesterday he installed my hardware. Out of the 10 drawer handles, there was only 1 that was level and centered. Some are off center by an inch or more. Provider name locked. did not even have the courtesy to tell me, I found this out when I came home When I called him about it, he let his assistant answer his cell phone. Provider name locked. seemed as though she did not know what I was talking about. I asked Provider name locked. to have Provider name locked. call me back but he never did. I then sent an e-mail to Provider name locked. , Provider name locked. , and a 3rd party that asked to be included on these e-mails a long list of everything that was wrong and still needed to be completed. Provider name locked. then responded within 2 minutes saying he would make everything right. Also, when he was taking out the drawers yesterday he laid them on my granite counter tops. He did not Provider name locked. anything down to protect them, so now I have scratches in my granite from the drawer's metal runners. They have also been dirty, leaving messes around my house. This whole experience has been a nightmare.

    - Ellen M.
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Marble And Granite Companies in Richmond

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