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Lawn Mower Repair reviews in Richmond

  • A
    Portable generator would not start. The company quickly picked up the generator; however, it took two weeks for them to begin the repair. When the work was completed--cleaning the carburetor, the person who called thoroughly explained all the work that was needed. More importantly, he explained how to avoid the problem in the future. The generator was returned in good order and ready for the next power outage!
    - Regina L.
  • A
    Sears Appliance Repair
    Repairman took things apart and discovered a portion of one part had been chewed through. He ordered replacement part and dishwasher has been working fine since that was installed. He did market a general service plan/warranty offer while on site but was not over-the-top with the sales effort. Work was completed promptly and any mess removed.
    - Nora N.
  • D
    Burchett's Small Engine Service LLC
    I tried to contact them today. I paid to have my lawn mower picked up, repaired and delivered. The first time I tried to start my mower after delivery, it was hard to start. The pull cord seems like it is stuck. I kept trying and eventually got it started. Once started, the engine sounded like it was not running smoothly. Sounded gravelly. Yesterday, my second attempt at starting it was futile. I bought gas thinking that might be the problem, but the pull cord wasn't releasing properly and after many attempts, I gave up. Today, I tried to call them to try again, but the message I got said they were busy and to try again. There was no way to leave a message for a call back. I tried several times and always got that message to call back. Bad customer service and I am frustrated.
    - Beverly B.
  • A
    After my mower made an unusual sound that I thought was an engine problem, I stopped at two other service providers first because they are closer to my home. The first said it would be four weeks before they could look at my mower. The second was in the middle of relocating their business, would not be open for several days, and had a wait of two weeks. At Knabe, they had a wait of two weeks, but offered to take a quick look and immediately diagnosed a loose blade, something I could have discovered easily enough but never thought to look for. They said there was no charge and I was on my way in less than five minutes, with the tech's thoughts on why my engine sounded a little rough to him. I'll probably take my mower in at the end of the season and have him tune it up, but for now, I won't need to borrow my neighbor's mower again.
    - David B.
  • A
    Burchett's Small Engine Service LLC
    The day of the big snow storm, Burchettes picked up the small generator. We couldn't get it to start! We were so impressed that it was retuned , and fixed in the same day, before the snow flakes were starting to fall, that's outstanding customer service. We certainly didn't need the lawn mower right away, but it was returned within a few days, after the roads were cleared of the snow. Great service. Details of what was serviced was provided on the invoice. Reasonable pricing.
    - Cynthy J.
  • A
    Burchett's Small Engine Service LLC

    Our Scotts 1642 lawn tractor would start but almost immediately stall. It is used in conjunction with a second lawn tractor to maintain about 2 acres. The Scotts problem seemed to me to be in the fuel system or carburetor. Due to the Scotts age (over 15 years), I wanted an estimate before spending a lot of money for the repairs. I also needed pick up and delivery service which Burchett?s has available for a very reasonable fee. I called them at noon on Monday 12/15/14 stating the problem, providing a potential list of additional services needed for the tractor only if the immediate problem was resolved, requesting a pick up and an estimate of repair cost after their mechanic evaluated our Scotts. Estimated turnaround was 4 days.

    Burchett?s picked up our tractor that afternoon, called the next day with the estimated cost for all repairs needed including some not even on my original list. All repairs were completed as authorized and the Scotts delivered on Wednesday. Actual turnaround time was 2 days.

    Excellent service, performance, responsiveness and price.

    - Curtis G.
  • A
    Bob's Tractor & Mower Repair
    He does an excellent job. When he fixes something it is fixed and I don’t need to call him back again to fix the same equipment. He is informative and he is very good at what he does. If does have to order parts, he orders them and then comes back.
    - David D.
  • C
    West Small Engines
    I only asked for the valve that carries the gasoline to the engine to replaced. Without notifying me they did three additional things and charged me way more than my old mower is worth. I will not be returning.
    - Chris A.
  • A
    West Small Engines
    Dropped the lawn mower off on the previous Saturday, and was helped quickly. I was there to have them replace the broken clutch cable along with an oil change, sharpening, and a new plug. I was told that I could pick it up on the following Saturday. The gentleman was very courteous and professional, and I left as he said again, Thank You very Much. (You don't get this in a lot places any longer).
    I returned the next Saturday and there it was....ready as promised. Another thing that is hard to find...
    I will definitely be returning for any other work that comes up and I am going to be sure to let my neighbors know about West Small Engines.
    Very satisfied with the service, professionalism, and quality of work.
    - George D.
  • A
    Burchett's Small Engine Service LLC
    We had not used the machine in several years and could not get it to run with new gasoline and oil, Burchett's was selected based on their excellent Angie's List ratings and recommendations. As one that was involved in customer service for my entire working career, I was very impressed with everyone I had contact with at their company. They were excellent to work with and rebuilt the carb on the leaf vacuum-mulcher. An even better was the price they charged. I recommend them highly and will be taking all my small engine repairs to them in the future. In fact, I will be taking a lawn mower to them in the next few days for repair.
    - Justin A.
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Lawn Mower Repair Shops in Richmond

Companies below are listed in alphabetical order.

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    5450 LEWIS RD
    Sandston, Virginia