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House Cleaning reviews in Richmond

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  • On time, very convenient, and exceptionally thorough. Yes, Provider name locked. are more expensive than other cleaning services in Provider name locked. and they take longer to complete their cleaning, but you get what you pay for and nothing is left unclean. This is the only service I've used that A) consistently and thoroughly cleans floors; B) cleans baseboards; C) moves objects to clean around and underneath them.
    - Eva C.
  • There were obvious areas omitted from cleaning. An empty bonus room was not vacuumed. Two empty walk-in closets were not cleaned vacuumed. Stairs were not vacuumed. Some windows were not cleaned and visible dust and dirt on top of the majority of baseboard trim.

    When contacted, the owner had another crew come out promptly to vacuum omitted areas. (At the time, had not discovered problems with windows and baseboards).

    A crew of 3 for 3 hours should be more than enough to do a move-out clean of a show-ready 1,800 sq foot house.  However, this particular crew cut corners and left us with a disappointing result in preparation for an open house the following day.

    I would recommend that owner conduct more careful screening and/or training of crew members to ensure quality of his product.

    - Goran G.
  • The cleaning scheduled on September 21, 2015 was less than satisfactory. One of the ladies took multiple breaks leaving the other cleaner to pick up the slack to clean the house by herself in some instances. Needless to say, the house cleaning appeared half done and was less than acceptable. Ironically, we received a call later on that evening from a gentleman (who I believed to be the owner), apologizing for the lack of service and offering to send another crew out for an hour and a half to clean the areas that were not done correctly by the first crew. Apparently the lady who was doing most of work during the first cleaning went back to the office and told the management about her partners unwillingness to do her job. So I took them up on their offer to send another crew back to the residence to correct the areas that were missed. Unfortunately I live 2 hours away from the house and it meant scheduling another day of my time to meet the cleaning crew at the residence to do a redo of what was suppose to be done correctly the first time. Long story short, tthe second crew came out and I explained and showed them the areas I needed them to focus on. They did an O.K. job, however missed wiping down the kitchen cabinets which was one of the items I pointed out to them. The left abruptly when they finished that I had to Provider name locked. them down to give them a tip. However, they left before I could do a full inspection of the house. I decided at that point not to call the company and complain because I didn't have the time to reschedule for them to come back out. However, my house is not that big and it was not left in horrible comdiition by the previous tenants. So I really don't Understand how the cleaning of the house was so difficult. It was a vacant house with no furniture and the only real focus areas to clean were the kitchen and 2 bathrooms. I appreciate the company's effort to make it right by sending out a second cleaning crew at no additional cost. However, I still feel the work was not completed and done to my satisfaction.
    - Trina D.
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Cleaning Services in Richmond

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