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Richmond Home Warranty Companies from people just like you.

F
"My conversation with the representative was, without doubt, the most frustrating conversation I've had in years. I politely explained" to the representative exactly what the repairman told me. I explained that I could not move the washer downstairs as I've had numerous back surgeries and I didn't believe that it was my responsibility to move the unit. The AHS representative went into great detail telling my that they were going to do nothing unless I moved the washing machine downstairs so that it could be worked on without space limitations. My policy with AHS does not mention that I am responsible for moving heavy appliances in order for them to be worked on. I have had repairmen work on units in the past in the exact same location as the washer is now. I asked to speak with a supervisor and was told that it would be 24 hours before a supervisor could contact me. So I am left with an inoperative washer, a repairman who can't, or won't, work on the washer in it's current location, and AHS who won't do anything to help me solve the problem except tell me to move the washer myself. Making the experience even more frustrating is that the repair is likely to cost more than the washer is worth, yet AHS won't do anything unless I move a heavy washer downstairs putting my health at risk and potentially damaging my home.

-Robert G.

F
"WARRNING - DO NOT purchase a home warranty through !! don't let their reasonable prices and "positive customer feedback"" on their website fool you. This company was VERY difficult to deal with. I had a horrible time trying to communicate with their representatives. They couldn't understand the fact that my furnace wasn't working, I needed to file a claim, and schedule a service call. I believe English wasn't their first language. Over 10 phone calls, messages, emails - they wouldn't return calls or verify receipt of requested emailed documentation. They would not allow me to speak with a manager to escalate my issue, wouldn't honor their cancellation policy, and many other reasons. Being a service company, it's quite sad that their representatives had zero Customer Service skills. So, don't waste your money with this company like I did. Huge mistake, huge!

-Amy R.

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What's Included in a Good Home Warranty?

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It's important to carefully review the components of a home warranty plan before you sign a contract.(Photo courtesy of Angie's List member Maggie T. of Vienna, Va.)
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Why You Should Offer a Home Warranty when Selling a House

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Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
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5 Questions About Home Warranties for Builders

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Home Warranty reviews in Richmond

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  • My conversation with the Provider name locked. representative was, without doubt, the most frustrating conversation I've had in years.  I politely explained to the representative exactly what the repairman told me.  I explained that I could not move the washer downstairs as I've had numerous back surgeries and I didn't believe that it was my responsibility to move the unit.  The AHS representative went into great detail telling my that they were going to do nothing unless I moved the washing machine downstairs so that it could be worked on without space limitations.  My policy with AHS does not mention that I am responsible for moving heavy appliances in order for them to be worked on.  I have had repairmen work on units in the past in the exact same location as the washer is now.  I asked to speak with a supervisor and was told that it would be 24 hours before a supervisor could contact me.  So I am left with an inoperative washer, a repairman who can't, or won't, work on the washer in it's current location, and AHS who won't do anything to help me solve the problem except tell me to move the washer myself.  Making the experience even more frustrating is that the repair is likely to cost more than the washer is worth, yet AHS won't do anything unless I move a heavy washer downstairs putting my health at risk and potentially damaging my home.   
  • WARRNING - DO NOT purchase a home warranty through Provider name locked. !! don't let their reasonable prices and "positive customer feedback" on their website fool you. This company was VERY difficult to deal with. I had a horrible time trying to communicate with their representatives. They couldn't understand the Provider name locked. fact that my furnace wasn't working, I needed to file a claim, and schedule a service call. I believe English wasn't their first language. Over 10 phone calls, messages, emails - they wouldn't return calls or verify receipt of requested emailed documentation. They would not allow me to speak with a manager to escalate my issue, wouldn't honor their cancellation policy, and many other reasons. Being a service company, it's quite sad that their representatives had zero Customer Service skills. So, don't waste your money with this company like I did. Huge mistake, huge!
  • It went badly from then on. I informed AHS on 9/13 that I wanted to cash out my AHS warranty and go with a local furnace provider. They said they would call me back but didn't. I called again about the cash out on 9/16/13. The rep told me she would look into it but had no note regarding cash out. Instead, AHS decided to send a second contractor (Efficient Air Systems) who didn't come until 9/24/13. They spent all of 10 minutes, looked at the sign on the furnace that said it was inoperable, and then just left. They called on 10/2/13 and stated they were submitting a $1400 price to AHS.
     I went ahead and had the local company install a furnace as I have Provider name locked. disease and badly need the house temperature regulated with heat and air.
     I hadn't heard anything from AHS until 10/14 at which time I requested the status of my cash out request. AHS informed me that they would only pay $2084 and only after I submit an itemized listing of what the furnace and installation cost.
    It cost over $5780 which is the average oil furnace cost for the size of my house.  Please see http://furnacepriceguides.com/oil-furnace/
    I am so fed up with this company to which I have been paying Provider name locked. for over 6 years. You have to fight for everything even though the contract states that they will cover such things as furnaces, installation, and haul away of old equipment and that cash out is a viable option.
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Home Warranty Companies in Richmond

Companies below are listed in alphabetical order.
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