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Home Warranty Companies to Avoid

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F
"WARRNING - DO NOT purchase a home warranty through
!! don't let their reasonable prices and "positive customer feedback"" on their website fool you. This company was VERY difficult to deal with. I had a horrible time trying to communicate with their representatives. They couldn't understand the
fact that my furnace wasn't working, I needed to file a claim, and schedule a service call. I believe English wasn't their first language. Over 10 phone calls, messages, emails - they wouldn't return calls or verify receipt of requested emailed documentation. They would not allow me to speak with a manager to escalate my issue, wouldn't honor their cancellation policy, and many other reasons. Being a service company, it's quite sad that their representatives had zero Customer Service skills. So, don't waste your money with this company like I did. Huge mistake, huge!

-Amy R.

F
"It went badly from then on. I informed AHS on 9/13 that I wanted to cash out my AHS warranty and go with a local furnace provider. They said they would call me back" but didn't. I called again about the cash out on 9/16/13. The rep told me she would look into it but had no note regarding cash out. Instead, AHS decided to send a second contractor (Efficient Air Systems) who didn't come until 9/24/13. They spent all of 10 minutes, looked at the sign on the furnace that said it was inoperable, and then just left. They called on 10/2/13 and stated they were submitting a $1400 price to AHS. I went ahead and had the local company install a furnace as I have
disease and badly need the house temperature regulated with heat and air. I hadn't heard anything from AHS until 10/14 at which time I requested the status of my cash out request. AHS informed me that they would only pay $2084 and only after I submit an itemized listing of what the furnace and installation cost. It cost over $5780 which is the average oil furnace cost for the size of my house. Please see http://furnacepriceguides.com/oil-furnace/ I am so fed up with this company to which I have been paying
for over 6 years. You have to fight for everything even though the contract states that they will cover such things as furnaces, installation, and haul away of old equipment and that cash out is a viable option.

-Patricia S.

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Local Articles in Richmond

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)
Warranty Companies - Home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Richmond

D

Rating
I dropped their service because anytime I needed their service they told me many things weren't covered. There are lots of loop holes in their coverage for air conditioning and that is what I needed most.
- Salah A.
B

Rating
Its a great service if you get good technicians. If you get a technician that doesn't know what they're doing, its bad because they will have to send out more people until someone gets it right. For each technician they send out, one of us has to take a day off work.
- JEFF B.
B

Rating
The service rep who took my call indicated that the contractor would contact me within 24 hours of my call to set up an appointment. That didn't happen. I had to call
Richmond Home Warranty Companies Provider Name Locked
again later the next day and get the phone number for the contractor so I could call them myself and schedule a visit. I couldn't afford to wait. But the plumbing contractor couldn't come out until the middle of the following week. I told the plumbing company's service rep that I had a slow leak in one of the drain pipes in the crawlspace. She seemed to think that it wasn't urgent but said that if the tech could get out earlier that they would let me know--but they arrived the day of my appointment. But who knows what might've happened or how bigger the problem might've gotten because of the wait? Lucky for me, it didn't.
- Belinda G.
D

Rating
had a contract with AHS for about 5 years. My main interest in obtaining their services were problimatic experiences with janitrol HVAC systems. The house I had purchased had a two zone Janitrol HVAC systems. First though I did have other experiences with my microwave and dishwasher. The dishwasher was replaced and the choice I had was to take $300 cash or receive a DW of their choice installed. I took the DW installed and it was as expected a low end model. The Microwave stopped working and it was determined the most expensive part was no longer working. The cost for
Richmond Home Warranty Companies Provider Name Locked
to make the repir was nearly $500. Im sure they have a contract with AHS but it seems silly to repair a 11 year old microwave for $500.
The big thing was my 2 zone HVACs. Over the course of the five years I had a contract with AHS each year I had ay least one repair on my Janitrol ACs. Many times it was low on freon due to leaks or corroded lines. But 2011 I had to get a repair on one of the systems and had no AC downstairs for several weeks of repair attemtps. In the end they had to replace both the indoor and outdoor coils. I am told it woudl have been close to the same price to install an new system. In 2012 my second AC unit failed and replacement was on the table. But AHS does not pay for many of the required itmes included in a repair. In the end I would have had to pay over $2000 for the repair on top of the deductible of $60. (The deductible goes up almost always annualy) I chose to install new and drop AHS. AHS did pay about $1500 towards the new unit but only after hasseling with their customer call center and then resorting to writing the CEO of AHS and the parent company.
SO having said that, if you use a home warrentte company expect to be hasseled when repairs are needed and expect onyl bandaid repairs. RARELY will they replace an item.


- Mike R.
B

Rating
I recently made purchases of all new appliances and wanted to find out more about HTH service plans. Initially I had contacted this company in regards to their home warranty service plan which I concluded as being very competive with similar plans after listening to the rep and visiting the website. The representative was very professional and knowledgeable about the plan and referred me to the website for additional information if needed after our call. Prior to ending the call, I scheduled an appointment to have my home inspected two weeks later. The rep arrived a few minutes late but immediately explained the reason for doing so (traffic related). After the inspecition, I made the decision to delay the purchase of the home warranty (since I have all new appliances). My decision was a result of the HTH rep advice upon inspection and my own. Although, I do plan to re-visit the website again before year end.
Surprisingly - in addition to my questions about the home warranty, the rep also provided information and feedback on some minor home projects I had in progress and offered great advice and provided info for a general contractor in my area in which I contacted the same day. The general contractor was available the same day of my inspection and the HTH rep remained in the area to double back and supervise the job. The project was completed the same day and turned out great! In addition to the home warranty services the HTH rep informed me that they have a network of contractors who services homes on their behalf as it relates to claims. I was so happy with the work that I'm scheduling another home project in the coming months.

- Tracy W.

Home Warranty Companies in Richmond

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Ace Electric Company Inc

5608 Greendale Rd
Henrico

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

Choice Home Warranty

1090 King Georges Post Rd

Davenport Mechanical

401 Old Country Ter
Midlothian

Econ Electrical, LLC

2228 Cedar Crest Rd
North Chesterfield

R.C. Childress Painting & Repair, LLC

PO Box 218
Amelia Court House

Surface Link

4200 Lafayette Center Drive
Chantilly

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