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Gas Log Service reviews in Richmond

Real People ~ Real Reviews ~ Real Results

  • When scheduling the service, I specifically asked about 4 times about the pricing based on the type of fireplaces I had. I was told that for routine maintenance it was $150 for BOTH fireplaces, but more if there was a problem to fix. When the service persons came out, after a brief cleaning I was told that it was actually $150 PER fireplace. I called, and was told that this was the correct price.  So of course I paid- but I am upset about the discrepancy and lack of knowledge of the person with whom I first spoke.They did not offer anything other than a brief apology afterwards.  The service was fine- the people who came out were professional enough- they did their job.  But I am not sure I would use them again. I did not have the extra $150 in my budget (especially around the holidays) and would have used another provider or saved up extra money before calling them out. 
    - cara J.
  • Discussed all the issues with Provider name locked. prior to arrival. Stressed that I wanted a 16" toilette (I'm short.) Described my noisy pipes when I ran washing machine. From my description, he analyzed this problem and said the noise was coming from the toilettes. Plumbers arrived and following Provider name locked. 's protocol, started to work on toilettes. I assumed someone would run the washing machine and LISTEN to the noise, but that didn't appear to happen. Plumber was just following Provider name locked. 's directions. As a side note, as a selling point, Provider name locked. had said unlike other companies, he sends two plumbers so that they can be working on separate issues. I never saw this. There was a hard-working plumber and a gopher, who either stood or retrieved tools. During this visit, the toilette was replaced, gas valve installed for new range, root-rooted shower stall drain, rebuilt seal kits in 2 shower faucets (dripping problem) and parts in 2 toilettes rebuilt to prevent the noise in the pipes. Upon completion, the plumber gave me a tour. When he got to the toilette, he said, "It's a little taller, but I didn't charge you." Charge me? I requested 16". He wrote on the invoice: "Tested every fixture. Units test good."
    The next day the shower faucet was dripping. I ran the washing machine and the pipes were noisy.  So, it didn't appear that the plumber tested anything -- certainly not the noisy pipes. Also, the new toilette is 1 1/2" taller than what I requested.
    A week later, the plumber and helper returned, along with Provider name locked. . The old dripping faucet, that they'd worked on so long during the first visit, obviously couldn't be fixed, so he brought replacements - $1130. First time I've ever spent over 1K on something sight unseen. When I peeked in the bathroom, they had everything ripped apart and were ready to install. I wanted to know what they looked like and couldn't believe he hadn't considered that I might want to see what I was paying for.
    Provider name locked. left and the remaining plumber followed Provider name locked. 's protocol to fix the noisy pipes -- a water line to the washing machine was replaced. Finally, I got involved and ran the washing machine and the pipes still were noisy. This plumber said he thought the noise was coming from the washing machine and I should call a washing machine repair person. And that's how it ended. I just wanted them out of my house. (Another side note: the towels in the master bath, where they replaced the toilette and shower faucets and Provider name locked. -rooted, were soaking wet. I can only guess they were used to mop up.)
    My trusted washing machine repair guy came and replaced a valve on the back of the washer, and said, "This is a no brainer."
    The noise in the pipes was gone. I hired another plumber to connect my new gas range, and when he weighed in on Provider name locked. 's protocol to fix the noise in the pipes generated by the washer, he said, "I wouldn't have started with the toilettes. You run the washing machine and you get a noise in the pipes. You start with the washing machine."
    Provider name locked. 's protocol was misleading and Provider name locked. to unnecessary work and an unresolved issue. From the invoices, I couldn't tell what he charged me for this work. Time and materials were not itemized. The best I can decipher is that the cost for the misguided "pipe work" was buried in charges totally $611, although this could include some inexpensive parts.
    I sent Provider name locked. two letters requesting reimbursement for his protocol work, but never heard back.

    Follow-up to provider's response: For the record, my house is a 20-year-old California contemporary with a two-story Provider name locked. sandstone chimney (with two fireplaces), rising through the center of the house -- not quite the old, ramshackle house that the provider suggests.
    - christine S.
  • We could either have it fixed or we could order new logs and have installed.  Our old logs were 20+ years so we opted for new logs.  We visited their showroom in Provider name locked. and were guided through multiple choices with sound reasoning for each selection.  The actual install took less than 30 minutes since we already had our line.
    - Susan R.
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Gas Fireplace Services in Richmond

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