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Cabinet Making reviews in Richmond

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  • I ordered cabinet doors and drawer fronts to save myself the time while I made a concrete vanity top from scratch (a daunting task but looks amazing). I am no concrete vanity top expert and it took me a good two weeks to complete the project. Now that it is finished, I am still sitting around waiting on the cabinet doors. I checked with their customer service, if you could even call it that because they are not inclined to serve their customer, and they told me 7-10 business days from the order date. So on the 11th business day I called to cancel my order because I could literally make the cabinet doors before they will arrive. Initially, they argued with me over what constitutes a "business day", which was just pathetic. Then they transferred me to an even more rude representative named "Provider name locked. " who changed the argument to "this is not the eleventh business day because we are going to ship the order today". Therefore, this was no longer part of the 7-10 business days, this was now in the 3-? business days that are allotted for shipping. I was initially told that the order was in "quality review" but I am guessing that they moved that along early or they are just lying to me. Take my advice, if I had read their reviews on the YouTube video or Angies List before ordering, I would have ordered elsewhere. Learn from my mistake and purchase from a company that cares about their customers. They are rude and could care less whether or not the customer is happy because their policy is no returns or refunds, so after they get your money, you're stuck and nobody cares if you are happy. Buyer beware! Do they have an area where you can leave a review on their web page? No, why is that?
    We are literally talking 3 cabinet doors and 3 drawer fronts and because they up-charge for every single little thing like boring for hinges and holes for knobs, I didn't add any of those things, just the door and drawer fronts. For a company that specializes in making these, I could have done this myself at half the cost and half the time. This company is just plain LOUSY!
    - Jon W.
  • Everything was great and the company was very responsive at first. Then I met with Provider name locked. and Provider name locked. for them to create a design and to give them the down payment of the costs. After that point, the company was unresponsive. The day the work was suppose to start, they were only there for 4 hours and only did about 1/2 of what they were supposed to do. The cabinets that were put in were all incorrect. They were not finished, they were the  wrong size and they were not joined together properly. I called Provider name locked. and he sent his guy back out and worked for about another hour. He did not seem happy about having to come back out for the second time. They did a slap happy job and then they left. I contacted Provider name locked. again and came the following week. He had to remove the cabinets, he took one back to his shop to rework. He came back to install them. They still were not joined together properly. I spent hours working on them myself to get them to look presentable. On the first day this company also broke my oven range hood and my oven door. The oven door has been repaired but the oven range hood still has not been replaced. There is a big scratch on my floor when he moved the fridge around. I saw him do this and he said that "it is what it is" and that its there. He sprayed it with polyurethane. I informed him by e-mail that my floor guy looked at it and did an estimate to repair it. At the beginning of this project Provider name locked. stated it would take 1 week and a few days to complete. It has been almost a month and my kitchen is still not finished. Yesterday he installed my hardware. Out of the 10 drawer handles, there was only 1 that was level and centered. Some are off center by an inch or more. Provider name locked. did not even have the courtesy to tell me, I found this out when I came home When I called him about it, he let his assistant answer his cell phone. Provider name locked. seemed as though she did not know what I was talking about. I asked Provider name locked. to have Provider name locked. call me back but he never did. I then sent an e-mail to Provider name locked. , Provider name locked. , and a 3rd party that asked to be included on these e-mails a long list of everything that was wrong and still needed to be completed. Provider name locked. then responded within 2 minutes saying he would make everything right. Also, when he was taking out the drawers yesterday he laid them on my granite counter tops. He did not Provider name locked. anything down to protect them, so now I have scratches in my granite from the drawer's metal runners. They have also been dirty, leaving messes around my house. This whole experience has been a nightmare.

    - Ellen M.
  • I had a wonderful experience with them. They offer interest free financing. That's how I afforded my cabinets. They were good, courteous and thorough and I have no complaints. Their prices were in range with other companies.
    - Joann L.
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Cabinet Makers in Richmond

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