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F
" was very personable on the phone and gave us a great quote and some very reasonable advice regarding our crawlspace issues. Unfortunately," he has had some unhappy clients in the past as seen in a handful of Yelp and BBB complaints, and an older unresolved case with the Attorney General's office. Because we liked his style and his quote, and our job wasn't a big one, we asked him for his insurance information. After several emails back-and-forth, he sent a certificate of insurance showing coverage dates of April 2015 through April 2016. When we called the insurance company listed on the certificate, they explained that his policy had been canceled in 2013 and he did not have coverage with them.

-j W.

C
"The estimator was courteous. He surprised us at the beginning by saying that for every crawl space (even our relatively dry and small 782 SF, 70 year old one), they" would install a sump pump or full perimeter drain (first red flag), and the drainage mat didn't seem to be optional. It was odd that he became quite defensive (second red flag) when we asked if there were any issues with their spray foam insulation system detaching from concrete walls (that he told us takes groundwater in). He explained the spray foam insulation had been used in concrete block wall installations for 5-6 years, and that because it's a "non-issue" there is no warranty that covers it. We found it unusual that he wanted to create the quotes at our home which put us behind on our schedule. I'm sure their system creates a beautiful crawl space or encapsulated basement system, but it was complete overkill for our application.

-j W.

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Basement Waterproofing reviews in Richmond

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  • Provider name locked. was very personable on the phone and gave us a great quote and some very reasonable advice regarding our crawlspace issues. Unfortunately, he has had some unhappy clients in the past as seen in a handful of Yelp and BBB complaints, and an older unresolved case with the Attorney General's office.
    Because we liked his style and his quote, and our job wasn't a big one, we asked him for his insurance information.  After several emails back-and-forth, he sent a certificate of insurance showing coverage dates of April 2015 through April 2016.  When we called the insurance company listed on the certificate, they explained that his policy had been canceled in 2013 and he did not have coverage with them.
  • The estimator was courteous. He surprised us at the beginning by saying that for every crawl space (even our relatively dry and small 782 SF, 70 year old one), they would install a sump pump or full perimeter drain (first red flag), and the drainage mat didn't seem to be optional. It was odd that he became quite defensive (second red flag) when we asked if there were any issues with their spray foam insulation system detaching from concrete walls (that he told us takes groundwater in). He explained the spray foam insulation had been used in concrete block wall installations for 5-6 years, and that because it's a "non-issue" there is no warranty that covers it. 
    We found it unusual that he wanted to create the quotes at our home which put us behind on our schedule.
    I'm sure their system creates a beautiful crawl space or encapsulated basement system, but it was complete overkill for our application.
  • They worked well with us to come up with a design plan for the basement and throughout the whole process to make us happy.  The price was fair and they did good work.  The crew was friendly, nice, and accommodating.  The only negative thing was the time that it took to complete the work.  It took a little longer than we were promised.  The basement looks good.
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Waterproofing Contractors in Richmond

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