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Well And Water Pump reviews in Raleigh

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  • The service provider responded very quickly to my inquiry regarding services.  The time scheduled was for between 9:30 and 10:00 am.  Provider did not show up until almost 11am and did not call to let us know they would be late.  Further, the provider did not bring towels to deal with the water in the old pressure tank and asked that I provide them.  I did not have old towels so good ones had to be used one was ruined by rust and had to be discarded.  One would think that with 3 or 4 pressure tanks on the truck, the provider would have foreseen the need for something to handle the water from the old tank.
    The work performed was done well and the people who were sent out were extremely nice. 
    - Donna L.
  • Provider name locked. was very professional and accommodating. I called him at 7:45am and told him that my 23yr old pump was only pumping about 30 lbs of pressure. He came out that afternoon and diagnosed the problem to be a bad pump. I had known a pump replacement was coming sooner than later and he gave me 2 options to replace it with. I did not feel any pressure from him to buy a more powerful pump but opted to anyway. He was able to replace it right there on the spot and it only took about 2 1/2 hrs. Seems like an honest guy and did everything I could have asked for.
    - Joseph P.
  • When they pulled the pump out of the well they discovered that the pump was bad and had to replace it.   They did and recommended some modifications.  They recommended putting and additional valve in the pump line.  I told them to go ahead and do the work.  We went up a few days after they completed it and appeared to working fine.  As part of the process of replacing the pump the wiring was insufficient for the new pump.  The wiring should have been replaced when the pump was out of the ground.  We did not realize that it was not replace.  I talked to the manufacture of the pump and were adamant that a sufficient sized cable would be needed for the pump to work.  Then I talked to the technician at Provider name locked. and they did not concern themselves with the size of the cable.  The size of the cable can make the pump prematurely fail.  I had a third party come in and he told me the same thing that the lifetime of the pump will be shortened due to the size of the cable.  Then Provider name locked. told me that he would charge labor to come back out and change the cable size.  I would be very cautious with working with them.  I would advise to question everything with this company.  I would not recommend them with anyone.
    - Walter & Sally R.
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Water Pump Services in Raleigh

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