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Limousine Service reviews in Raleigh

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  • We chose Provider name locked. because they were the only service with a white limo bus. Others had black and we wanted white for the wedding day. Their prices were comparable. Before we booked the reservation, we went to their location to see the limo bus. It had a very musty smell inside and we were told that was because it hadn't been rented in a while and the smell would be gone when we needed it. A few days before the wedding I called Provider name locked. to go over the reservation details. We had specified in our contract that only water should be available to drink because we didn't want any other beverages spilled on the bride or bridesmaids. We also had specified that no bags of chips be on the bus, again so no one would soil a dress. These were items normally provided with the limo bus. I reminded them that I was concerned about the musty odor and they assured me that the bus was getting regular use and the odor was not a problem now.
    The limo bus arrived on time at our home to pick up the girls. It was a hot day and the limo bus had been driven over twenty miles to get to our home. I went to the bus and the driver opened the door. I expected to feel a rush of cool air come out, but felt nothing. I entered the bus and immediately said "it's warm in here". The driver said it was cooler at the rear of the bus so I walked back there with him and found very little difference. I held my hand up to the A/C vents and told him that lukewarm air was coming out. He said it gets better when the bus is moving. I reminded him that he had just driven a long distance and had just opened the doors, it should have been cooling. Then I asked about water and he said they had both soda and water on board. Then I saw bags of chips in baskets. I asked him to remove them all.
    The girls boarded the limo bus and were driven 28 miles to the wedding venue. We left by car about 30 minutes later. My daughter called me after they arrived at the wedding site and told me the bus was very warm and they were all sweating. When I arrived there, the bus was parked under a shade tree. I immediately entered the bus and it was very warm inside. I told the driver to contact his boss to inform them that I was not pleased. Fortunately, the site event coordinator's home was on the property and she opened her home to the girls so they could stay cool. Even the limo bus driver joined them because the bus was so uncomfortable to be in.
    A few days after the wedding I contacted Provider name locked. and asked to speak to someone about that rental. They said they were unable to contact anyone and would have someone call me. The next day I called again and asked to speak to someone and again was told that I would get a return call. Later, the owner called me and I told her I was calling to inform her that I was disappointed in the product she provided me. She told me that the limo bus A/C is operating within the manufacturers parametersand the bus gets a thorough cleaning and carpets shampooed every two weeks. I replied that when even her own driver is hot on the bus then she should inform her customers of the level of service they can expect or perhaps that the bus should not even be rented to anyone. I mentioned that even spraying some air freshener would have helped some. She continued to defend her product and to tell me that it's hard to cool the bus when the doors keep being opened. I reminded her that the bus had been driven 28 miles and the doors were closed the entire way. When I was tired of hearing excuses, I told her that my interest was to give her feedback and that I can now write my review in AngiesList. Only then did she ask what it would take to make me happy. That was the first time she sounded at all interested in her customer and her motivation was obvious. I said that some percentage of refund may be in order and I would leave that to her discretion. She said she would look into it more and we ended our conversation.
    Later in the week I received an email from someone at Provider name locked. showing my bill with a $100 good faith refund. There was never an apology or any acknowledgement of their less than satisfactory product.
    I would not use them again.
    - Michael D.
  • First, the company goes by Logic Limo, which is a Provider name locked. company. They were very patient with me during the scheduling process -- I was out of the county and had limited access to wi-fi. Most of my communication had to take place via email. I arranged to have the limo pick up my son and guests from Sparians in North Provider name locked. on a Friday night (very busy time and place). I noticed in the distance that the limo was parked prior to the pick up time. As such, he was right on time for pick up. Our driver, Provider name locked. , was extremely polite and professional. The stretch limo sedan was clean and had all the fun touches, with comfy seats, alternating colored lights and bar area -- of course, there was no alcohol because the passengers were teens, but the cooler was stocked with bottled water. My son had put together a "play list" on his I-phone and was able to plug it in and play. When my daughter and I used the limo, we simply listened to the radio but the surround sound was nice. There were also three television screens, so I presume that you can watch a DVD if you like. It was an excellent experience and I would definitely use them again. don't forget to tip the driver -- that is not included in your charge and they definitely deserve it.
    - Melinda B.
  • Prompt, very professional. Had kids sign prom agreement in very professional manner. Kids enjoyed the driver and arrived on time. Limo was clean and as described.
    - Perrior A.
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Limo Services in Raleigh

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