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Fireplace Repair reviews in Raleigh

Real People ~ Real Reviews ~ Real Results

  • I used this company because it had an "A" rating from Angie's List - so am particularly distraught with the following result --
    The appointment was today, having waited three weeks because it is high season, which is understandable.  I moved most furniture out of the room where the fireplace is located because it is a light color and, although they said they covered furniture, I wanted to be safe.
    I understood the appointment was 3 PM (later I was reminded it was between 3 and 3:30 PM) and was supposed to receive a call notifying me before the workers arrived.  Since I had not heard anything at 3:20 PM I called the office, no one answered so left a message.  Given the lack of communication as well as my concern about damage to the home/furniture for the chimney sweep service, I called the office again at 3:25 PM, no one answered, left message asking for proof of insurance; said it could be emailed to me. 
    Around 3:30 PM heard from the workers on their way to my home from Provider name locked. - I explained the desire to see the insurance and that I had left messages at their office; they said they did not have any insurance documentation.  I asked that they come to do the dryer duct cleaning but was not sure about cleaning my fireplace.  It was curious that after that conversation, I finally received a call from Provider name locked. office - it seems the guys on the way to my home contacted their office about my request and that is when I received a response.  The gentleman in the office was very nice but explained the workers nor he could provide insurance documentation.
    The workers arrived, cleaned the dryer air duct; were professional, kind and efficient. They charged $139.  There was no paperwork that identified insurance coverage.  In fact, the only paper aside form an invoice was the one I had to initial to agree no damage was done to the home/premises.  Suspect that would mean if you found black dust on your furniture from the chimney sweep after they left they would not be liable --- which is why they did not clean my chimney.
    The duct cleaning was very good.  The communication and transparency from the office was exceedingly poor.  They used my limited time to prepare my home for their work, now will need to use this evening to return all the furniture because it will take weeks to get another chimney sweep to my home. 
     
          
    - debra K.
  • Provider name locked. came out to inspect and clean my chimney since I had recently bought the house. After inspecting it he determined that the chimney was pretty clean and didn't need any sweeping. His honesty saved me (and cost him) a few bucks. He could have done the cleaning like I expected since I had no idea if it needed it or not. He also found that a gas lock was on my damper from a previous homeowner having a propane line ran to the fireplace and removed it. Now my damper closes properly and completely. My home inspector missed this. Provider name locked. was professional and personable and I will definitely be calling him again in the future.
    - Mark B.
  • The technician (Provider name locked. I think) showed up on time as expected with one other technician. They worked for about 40 minutes and fully cleaned the fireplace including the glass enclosure in front of it. As part of the cleaning they removed all of the logs and major parts of the fireplace and carefully cleaned the fireplace. They also provided some additional information to me as I had asked them questions about the operation and quality of the builder installed fireplace.
    They were professional, courteous and careful workers. They also indicated that they fully tested the fireplace as part of the cleaning to insure that is was working as expected.
    One additional comment - I have seen some reviews complaining about the wait time for service. For me, it was about 2 weeks during Nov/Provider name locked. . That seems pretty reasonable since it is a busy time with everyone using their fireplaces.
    Overall I think they did a good job and would use them again for cleaning and maintaining my gas log fireplace.


    - Mark R.
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Fireplace Contractors in Raleigh

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