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Endocrinology reviews in Raleigh
Real People ~ Real Reviews ~ Real Results
He is very good and professional. He is very knowledgeable. His personality is good. He is friendly. It's easy to get an appointment with him. He has been in the field for a long time.- James M.
This practice failed on every level to treat my well-controlled Diabetes, and after only one visit, managed to precipitate the worst health crisis I have experienced in over 10 years. My every dealing with them strikes me as a factory (a poorly run factory), all about generating revenue and having little to do with actual patient care.
My endocrinologist of 20 years (Provider name locked. Azzi) closed his practice, and I hoped to move my care to this practice -- with Dr. Provider name locked. . On my first phone call to Provider name locked. -- listed on the BCBS web site as an in-network provider, accepting new patients -- I was rudely told to have my records forwarded before they would even discuss an appointment. (Are they somehow screening patients?) I did as instructed and, once an appointment was scheduled, diligently filled out the Provider name locked. of forms available on the Provider name locked. Web site. I faxed these to the office, but upon my arrival, they were not in my file. Fortunately, I brought additional copies with me.
I never saw Dr. Provider name locked. , only her PA Provider name locked. (as seems to be the case with many physicians these days). The PA spent the majority of our time together asking me all of the same questions I had already filled in on my patient forms and typing them into her computer (including information that was in the records forwarded from my previous endocrinologist -- information that I did not have). When I commented on this, she informed me that "what we have back is here is not what they have up there." I would say this sums up this practice very well.
I inquired about the usual blood work, but none was ordered (This would contribute to my later difficulties). I also asked for a detailed receipt (for reimbursement from my medical spending account), but was told (quite tersely) that I would have to wait at least a day, call them, and then they could fax me one.
Three weeks later, when the practice received paperwork for refilling my OmniPod insulin pump prescription, they spent the next 5 weeks bouncing the ball around and NOT satisfying the very Provider name locked. requirements for this refill. My daily, increasingly frantic calls to the office, to attempt to get this taken care of, were an exercise in frustration. Neither Dr. Provider name locked. , her PA Provider name locked. , nor her nurse Provider name locked. , nor the head nurse Provider name locked. have voice mail or email. I could only dictate messages to the very impatient receptionist -- messages which were rarely returned. When calls were returned, I was repeatedly lied to -- all of the parties involved contradicting each other in their statements to me about their reasons for failing to provide this most basic aspect of my care. My desperate email to the office administrator on the Web site's form for voicing concerns has, to this day, not been acknowledged.
I made everyone I communicated with in this practice aware of the difficulties I was already having controlling my blood Provider name locked. due to the hormonal upheavals of menopause and of my dwindling supply of pumps. And yet, despite the clear urgency, as a direct result of the internal dysfunction of this practice, I ran out of insulin pumps and was forced, for over a month, during the holidays, while traveling, to abruptly return to insulin injections for the first time in 3 years. I spent December struggling with erratic blood Provider name locked. swings and, for the first time in 27 years of Diabetes, had to have a glucagon injection administered for a perilously low blood Provider name locked. level.
Icing on the cake were the repeated voice mail messages I received from the practice's pump training personnel, anxious to instruct me on the use of my new pump. It surprises me not in the slightest that these practitioners had no knowledge of my being on this pump for 3 years. As I said, my experience with Provider name locked. was of an assembly line, where patients are simply fee generators moving down a conveyor belt -- with Provider name locked. Ball on the line managing the assembly. If only that were funny.- Kelly B.
When I became ill and was referred to Doctor Provider name locked. , he actually called me at home before I had my first appointment. He has a very kind and gentle bedside manner. His reputation is well respected in the field of endocrinology.- Lisa W.