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Water Heater Repair And Installation reviews in Providence

Real People ~ Real Reviews ~ Real Results

  • Fantastic! Came within a half-hour of submitted request (7:30pm) - returned 9am to do the work. On time, quick and efficient, but also took pride in his work. Pricing significantly more reasonable than other estimates. Extremely professional & responsive! Recommend highly & will definitely utilize again!!
    - Sarah B.
  • Boy, am I glad I got a third bid. This was a big job for me, the current system was no longer working and I needed a replacement. I got two bids - one seemed very high and the other somewhat low for the work being done. Not knowing anything about HVAC systems I had lots of questions to make sure the investment I was making was the right one for my home. The first two contractors had very different advice on how I could vent the systems. Also, I wanted to go with a waterless on-demand system which I thought was what would be best. I tried to get answers regarding the quality of the systems they were recommending, why they were recommending them and various information on the removal and install. I didn't much information, more like just being told what I needed. I didn't feel confident and my friends pushed me to get a third opinion. I called another heating installer (referred by a friend) and he highly recommended Anthony at CD heating. Knowing that the cold was coming soon and I needed heat and hot water quickly, he came out the same day and reviewed everything with me. He explained why I shouldn't vent through the chimney and that it was okay to vent out the back wall (beneath windows) as long as it was a certain kind of vent. I have 22 windows for 800 sq ft house and finding a space not beneath a window or near a door was virtually impossible. He assessed the size of my house, my needs and recommended that I not go with a on-demand system. He reviewed the equipment the other contractors recommended and explained why they can be problematic. Basically he said if I wanted to see him every few months to fix or reset the system then that was what I would get. I felt very confident in his knowledge and sincerity and decided to go with his recommendations. I reviewed the brands he wanted to use and they came very highly recommended. Also, the water tank had a life-time guarantee- no more floods! His bid came in right in the middle of the other two (who also gave me the tank options to compare). He scheduled the work for the following week - the other two bidders were several weeks before they could do the work. I was doing this on the National Grid rebate and 0% loan program. He was familiar with it and made the process super simple, letting me know the timing to get everything in place. His crew laid down paper and continually cleaned up their work. They removed the huge, size-of-a-room steel boiler and tank the first day and left the area perfectly clean. No crazy odors that I've heard other people endure. Anthony placed the new system on the other side of a dividing wall near my laundry - just how I wanted it to save a bunch of space in the rest of the basement. The job was finished on time (a bit early) and Anthony provided me with all the paperwork I needed for the loan and rebate. He explained the system and what to do if it shut off and to call him with any questions. He even called me a week later to check and see if everything was okay. It's been 2 months and the system is amazing. A constant level of heat (no highs and lows) and fast, really hot water when I need it. I highly recommend CD heating and Anthony in particular.
    - Joy M.
  • We had an emergency hot water tank failure on Sunday. I'm pretty sure thats the norm so went in to this repair knowing I would pay a premium to get someone out here to fix it. John, who has done work at my residence before, showed and got right to work. He was there only a few hours and made sure everything was working as normal and that his area was cleaned up. I can't recommend Malone Plumbing enough. They are honest, fair, and responsive.
    - Michael V.
  • We did it through the State of Rhode Island, getting energy efficient money - money to make the house energy efficient. So it must have been like $5,000 because it was loaned through the State of Rhode Island to make the house energy efficient. What I liked about it is they actually kept coming back to check on it, maybe because it was part of the State program for energy efficiency. But they actually put a monitor on it to make sure the thermostat was working right. For like a year after putting it in, they did continual monitoring on the system. I would grade them an A for everything.
    - Kathryn G.
  • Louis is the best!! Very conscientious, communicative and does EXCELLENT work. He showed up first thing everyday until the job was done. He had creative solutions for some tricky issues that cropped up with the old house and our modern needs and delivered the best results and appearance. He didn't take the expedient way out--he delivered quality solutions. He explained all the options and gave advice where needed and didn't try to up-sell me for his benefit. He understood the scope of the work and was precise in estimating how long each portion would take. He coordinated and communicated with the contractors, electricians and HVAC guys (none whom he had worked with before) so that he could get the job done right and on time--no ego issues or grumping about other's work or timing. He was accommodating with his schedule when he had to comeback after other contractors finished their part so he needed to perform his next step. Even after the bulk of the work was done and paid for, Louis continued to respond to questions via email or text by the next day, and he always came back when he scheduled to. His prices are fair for his top notch craftsmanship, and his work is thorough and neat. He is also very pleasant which is key when you are going to be seeing workers daily. I can't recommend Louis highly enough!
    - Amy H.
  • It could not have gone worse. We went without hot water for 3 days in the middle of a frigid winter week that involved one holiday. They called me from the plumbing store to tell me the hot water tank was $1,600 for a 40 gallon tank, plus about 2 hours of installation time. I approved that. The 2 men showed up and went to work, after a few hours I checked on them, one was working on the heater, the other was on his phone texting. They said they were almost done. Six hours later they called me down to show me the finished product... they had done extensive copper piping, I commented that it looked pricey and that they had not told me about it, plus it had taken them 6, not 2 hours. They said it shouldn't be too bad. A month later I received a bill for almost $4,000 dollars. I contacted them and told them it needed to be adjusted and was told by the woman that she would talk to the owner and he would do something about it. In the mean time about two weeks later I had to call them back because there was water on the floor. He accused me of opening a valve, which I knew nothing about, nor could I reach. I believe he did not close the valve all the way, and there was dripping going on. He proceeded to clean up the water and installed something that would not allow anyone to turn the valve on. This was the end of 2016. Today, June 10m 2017 I received a bill for that service for $120 which I do not intend to pay and will take them to small claims court for. The owner's son in law has done work at my house a few times and in retrospect I always had to call them back which resulted in an additional fee. I've recently had another plumber in for problems that resulted from the water tank installation not being completed correctly. This new plumber also told me that the hot water tank they installed is $1,200 not $1,600. I've checked this out and found that it is true. They are not master plumbers, they are master rip off artists.
    - Pattianne B.
  • On all of the jobs, they were very professional. Statewide seems to stand by any work that they do, which is so important. If there was something that they needed to amend, they were on it right away. When my mop sink in the basement was stained with rust water after a flush, and they sent someone out immediately in order to clean it up. Now it looks spotless. (Ajax powder along with a brillo or the tough part of a common sponge work wonders apparently!) Thank you, Statewide!
    - Hana T.
  • Mike and his team were responsive, friendly and were available right away. They prepped, installed the new system and cleared out the old system in 2 days. The work looks great and the heat and hot water are now consistent and reliable. I'd definitely work with them again.
    - Annaliese R.
  • Very smooth. Easy to work with and very responsive. Peter and Maureen have been extremely helpful and knowledgeable. They are one time, charge reasonable prices, and left the place cleaner than they found it. I would not hesitate to call them with any HVAC projects or problems.
    - jay H.
  • The dripping/leaking of our kitchen faucet and shower valve had been getting progressively worse, and our water heater was also 12 years old, so I decided to have them all replaced at once. The plumber Travis from Evergreen explained all options in detail when he came to do the estimate, and I am grateful that he managed to fit all the work into one (long) day. The shower valve replacement, in particular, was a complicated job, which involved opening the wall of the adjacent room; afterwards, Travis installed an access panel over the hole, so that the valve can be accessed easily in the future if any more repairs are needed. In contrast to some other plumbers I've encountered in the past, Travis was a neat worker, besides being very competent and professional, so I did not have much cleaning up to do afterwards. He also did not seem to mind my asking questions about various aspects of the jobs, and was willing to explain things patiently and clearly. I would definitely choose Evergreen for other plumbing work in the future, and would recommend the company to other people looking for reliable plumbers. Their price may not be the lowest, but I think it's worth paying a bit more for the peace of mind.
    - Alice Y.
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Water Heater Installers in Providence

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