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Propane Dealer reviews in Providence
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3 years ago, I contracted with them to provide 2 tanks, 1 inground and 1 above ground for our home. The agreement was to be that both tanks would be on the same contract and that both would be checked and on auto refill. Nothing EVER worked smoothly. They never checked both tanks. I was constantly having to call them back to check one tank or the other. They would send me a lease for the large tank saying I hadn't used enough gas for it, but the agreement had been that we were to be credited with the gas we were buying on both tanks, and we were buying enough with the one tank. In addition, we were paying nearly TWICE what the prices were elsewhere, over $4 a Provider name locked. AND paying a delivery fee on top of that. Just a royal PITA always. don't get me wrong, everyone is always pleasant, but If I am paying that much, I expect people to get it right. The people I had switched from had charged me half that price, and NO delivery fee. I will never ever use this company again.
- Vivian D.
They came out 2 months AFTER I closed my account, filled my propane tank and tried to charge me. I never had fill up service when my account was open with them (I always called when I wanted them to come out) so this was definitely a dishonest ploy to make money. SCARY!
- Jen C.
I have been using them for 15 years and I just switched companies because I had a horrendous experience. There is no communication and nobody responds. They Provider name locked. you blind if you let them. I have a heated swimming pool that I do not use. It seems to be their procedure to change the tanks every so often. They changed the tanks, filled them and charged me $800 for the propane. I did not care whether they changed them or not and I did not want the propane in it. I called and told them to come and take the propane out of it. They told me they could not take it out because it was not safe. They said they would take the tanks out and bring empty ones. I told them to do that. Meanwhile I keep getting harangued for the price of the gas. This went on for 6 months. I finally told them I would pay for the price of the propane on the installment plan and they leave the propane in the tanks so they would not have to come and get them. I asked them to send me a notice of this so they would stop bothering me. They sent me the notice but that did not stop the haranguing notices. Then the tank got filled up for another $1,200. They overcharged me a great deal for the price of the gas so I stopped using Provider name locked. .- Susan L.