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Pet Specialist reviews in Providence
Real People ~ Real Reviews ~ Real Results
JnJ has been taking care of our cats on and off for a few years. We have used them around 10 times. There have been issues with them in the past but they always seem to have a good excuse so I have always let it slide and given them the benefit of the doubt, but now I know that they cannot be trusted.
This long weekend they were asked to come in once a day (I asked them to please come by during the morning) for three days in a row to clean out the litter box and make sure the cats had enough food and water, and spend some time playing with the cats. JnJ did not come two of the three days they were paid to come! I did not receive any phone call from them letting me know that they were unable to fulfill the duties they were hired to do. Today at 3:30 pm I came home from a ski trip to see that my cats' water was empty, absolutely no food in their bowls, and the litterbox was totally full of feces and urine. I texted them to say that we just arrived home and that the cats bowl was empty and I got a text back saying that Provider name locked. had sprained her ankle and was in the ER and couldn't come this morning. (Side note- this was NOT the first time this has happened! one time in the past I came home to see that the cats food bowls were never put down. they were left on the counter. I was told that one of them got bit by a great Provider name locked. and she was frazzled and forgot to put food out for the cats. Another time I came home to empty cat food bowls and was told that they did in fact come that morning, the cats must have finished all the food, which is not possible for my cats to do in that short time frame) When Provider name locked. told me that she was in the "ER", I asked her why Provider name locked. did not come by to take care of the cats, and she said that Provider name locked. had spent all day in the ER with Provider name locked. . To me, a grown woman should be able to be in the ER with a sprained ankle for a little while by herself, while her partner comes to take care of animals that they are being paid to take care of. Provider name locked. should have come by to cover for her, or they should have at least let me know so I could get a friend to come by to feed my pets in their absence.
The thing that really gets me is that Provider name locked. ltold me that she HAD come the day before, but was just unable to come today. I checked my ADT alarm system logs and NO ONE had entered or exited my house at all the day prior. I was lied to, and my cats went two days without being fed! This is not someone you should trust with your animals. They are not reliable, and have been caught in a lie.
- Nicole A.
No matter when I've gone and what time - YOU WAIT. Before you get in and then, quite inexcusably, once you're in a room. Also there seems to be a lot of pressure for tests and vaccines which are optional. Will never go back.- Natasha L.
She has seen us through three dogs with serious illnesses and she has never failed us once. She’s just wonderful. When our last dog passed she came to the house to euthanize her. She’s got a great staff, very professional building, great hours. I can’t say enough about her.- Deidre B.