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Portland Storage Facility Articles

What you need to know about self storage

Get to know the essential features of self storage units before you commit to a storage lease. A highly rated Charlotte mover explains what to look for.

Angie's List In The Press

Portland Storage Facilities Reviews

A
"My overall experience with
Portland Storage Facilities Provider Name Locked
& Storage was absolutely outstanding. My employer covered the move, so I didn’t have to pay them anything. The quality of their work was excellent. They were very responsive and very professional. I would absolutely use them again. I did have a houseplant, which usually isn’t something that they would move. It was sentimental and they took that into consideration. They were fantastic enough to move it, keep it at their office address, and let me pick it from there."
F
"We are very unhappy with the way this move has been managed by this company. It is difficult to separate the pickup of goods from the storage or from the delivery of the goods so the entire company is subject to this evaluation. In our opinion, there was a *lack of coordination in evaluating our needs/desires for the move, *our furniture was returned covered in dust, *lack of responsiveness to communications, *little to no acceptance of responsibility, and *abuse of staff (by not keeping sufficient folks to unload in timely manner and not using tools (e.g., appliance dollies) to assist staff. We chose this company having been told by their representative when giving us the estimate that ?pods? could be used, transported to their facility and then delivered to our new home. We thought this to be a good idea since our goods would only have to be handled twice rather than four times (loaded to truck, moved into storage, reloaded to truck, unloaded at new residence). We later learned this was not possible due to the constraints of our driveway at our home in Corvallis. A truck arrived the morning of August 24, with four staff to pack our belongings (we lived in this home for 17 yrs so there was a lot of stuff). The movers worked with humor, diligence, and coordination to pack the goods to the truck. Later in the day they were skeptical if they could fit everything to the truck they brought so asked for a second truck to be dispatched. Luckily, everything fit (without an inch to spare). However, about 30 minutes after the truck left, the 2nd truck arrived. Apparently, word had not reached the second driver not to come. Maybe this should have been an indication of the troubles (lack of communication and service) to come. The movers arrived with two trucks to our home in
Portland Storage Facilities Provider Name Locked
on November 3, 2009. One truck was a flatbed with crates while the other truck had our goods inside. There were either three or four people unloading the container truck first. What I recall is that the larger furniture was unloaded from the truck (bedroom, living, dining room furniture, including our spinet piano). Once the truck was unloaded, it left leaving just two people to unload rest of goods from the flatbed truck with the wooden crates. On the positive side, all goods that were picked up in our old home were delivered to our
Portland Storage Facilities Provider Name Locked
home. As they brought things off the truck, we were to
Portland Storage Facilities Provider Name Locked
things off the inventory list. This is a pretty chaotic process trying to keep up with the unloading and the calling out of inventory numbers. The two men worked until close to six in the evening so it was a very long day. In retrospect we should have slowed the process down to take time to look more closely as things were brought inside. It did not appear to us that they left enough staff to adequately unload the goods in a timely manner. Towards the end of the day, we were feeling badly for the two staff left. At the end of the day, we were asked to sign the inventory list and then handed a phone to respond to a survey of service. At this point, we were tired enough just to want the day to end and to get everyone out so we could leave. Again, in retrospect, we should have not accepted without a more thorough review of the goods delivered. A representative from the moving company (
Portland Storage Facilities Provider Name Locked
) called a couple days later asking about our move. I did appreciate the follow- through from the company. I told him that we were not very happy with the move overall at this point and we were still discovering problems. We did ask that some empty boxes be picked up. As I recall, I had to call back about a week later because there had been no response to our request for box pickup. I did then receive a call back with a commitment to pick up the boxes which did occur the same day. As we started unpacking on November 4th, we started finding problems. On November 20, I e-mailed
Portland Storage Facilities Provider Name Locked
with a preliminary list of issues/problems. We discovered our freezer that had been working in Corvallis no longer was, our bedroom furniture was scratched and a piece broken from the nightstand foot, drawers on dresser no longer worked as smoothly, and there were rubmarks on leather recliner. That further a small chest of drawers that had sewing and craft materials was not packed as promised (with shrinkwrap) to prevent loss/disorganization (I could have packed it all in a box). I also noted that generally everything that came from the truck (not in crates) was covered in a thick
Portland Storage Facilities Provider Name Locked
of dust. No response was received from my e-mail of November 20. On December 2, 2009, I again e-mailed
Portland Storage Facilities Provider Name Locked
with a follow up asking for confirmation of receipt of earlier e-mail and asking what next step would be. I also indicated that the appliance repair person we had called about the freezer indicated the compressor was out. I indicated to
Portland Storage Facilities Provider Name Locked
that the repairman indicated that freezers should always be kept upright during a move or while stored. We were making the assumption that indeed that did occur and the freezer had met its natural life and would not be seeking any compensation for damages. On December 7th, I received an e-mail reply that a claim form would be forthcoming. We forwarded a claim on January 12, 2010 to
Portland Storage Facilities Provider Name Locked
International. On that claim, we conservatively asked for compensation for: nightstand repair $100; headboard repair $25; leather recliner repair $25. We did submit photos of the headboard and nightstand damage. A letter from the Claims Adjuster dated January 15, 2010 (finally a quick response) indicating that they would not process the claim until all storage fees were paid. We responded on February 4, 2010, with a check for amount due ($248.85) Further, we asked why it had not been collected upon delivery of goods, why they had not charged our credit card (we thought we had previously given authorization), and, if nothing else, why we had NEVER been invoiced for the remaining storage fees in order to pay. By this time, we had decided that we could not repair the nightstand ourselves; that it would require a professional to make sufficiently whole in looks and structure. The estimate was $275. When sending the check for storage I forwarded the information for the amended claim and the furniture repair firm estimate. We have since paid $260 for the repair. A response was prepared on February 10th (we received on February 18th) with a check in the amount of $25.00 for damage to leather recliner. Our claim for the nightstand and headboard was disallowed because we did not make notation as the furniture was delivered. Why liability was accepted for the recliner is a mystery. (Note: When we pulled out the nightstand to further investigate our options for repair, we saw a significant scratch on side. I noted this on amended claim without going back to original inventory list. In letter of February 10th from Claims Adjuster, we were referred to that inventory list which does show a scratch was noted. I would suggest the scratch was put on nightstand while they were breaking down bed. We purchased this bedroom set while living in the house we moved from, it was sitting in same place for number of years and only moved briefly for cleaning and painting of wall. I don't see how it could have been scratched to that degree by any action undertaken by us prior to the move). We have been professionally moved three previous times. We understand that things happen, scratches occur, things are damaged. What we have never experienced was the degree of ineptitude on the part of this moving and storage company.
"
C
"I thought that the pods concept was a great idea, but I was displeased by the company that is actually located in Florida. The pod arrived and was picked up on time. My problem was with billing. While I was online banking, I noticed that I had been billed twice the day before for the same amount with the same transaction number. I called the company and they said that I was only billed once. Then I called my bank. They said I had to wait until my pending transactions were posted before I could complain. Today I saw that both transaction were posted and had to file a complaint. I'm not sure why the PODS company didn't resolve this problem."
A
"This price is per month. They are convenient and close to home. They also offer a better price than one other company. However, I did not grade price because I did not get any other quotes. We have not had any problems. They are friendly and nice. I will use them again in the future and would recommend them to others."
D
"This is a great idea. Having the unit in my driveway for several days meant I could load it in the evenings after work and, best of all, I didn't have to make dozens of trips back and forth to a storage unit or rent a truck and try to do it all at once. My things were in good shape with no damage when delivered to my new home. However, I would not use them again. The service is fine but their billing system is a mess. In the two months I was dealing with PODS, I twice went into the web site to schedule a pick-up or delivery and got a message that I was overdue on a payment and I HAD NEVER BEEN SENT A BILL. I paid on line immediately each time but I will not deal with any company that lists you as overdue before sending you a bill. My credit rating is important to me and I fear that a billing system as out of
Portland Storage Facilities Provider Name Locked
as the PODS system could harm my credit rating. It's not worth it. I'll find another company next time.
"
A
"Great. No problems.
Portland Storage Facilities Provider Name Locked
was easy to deal with when we made reservations. She had intelligent answers to our questions. She knew our neighborhood because the company is local. The delivery guys were helpful both times in figuring out where to put the vaults. They showed up on time all four times. Nothing was broken."
D
"This is a great idea, but the company is a national company who refuses to provide local contacts to customers. I scheduled the POD weeks in advance and was told I needed to keep a four-hour window open. I committed to an a.m. delivery then kept the entire a.m. free so I could be here. They never called to confirm as the day neared, so I called their national toll free number and of course never spoke to anyone who could give me information. At 6:00 the night before the move I received a pre-recorded message saying it would be delivered in the p.m. The configuration of our street is odd so I really needed to be here to eyeball the location for the POD. Since I couldn't be here they used their judgment and placed the POD in the worst possible location. The frustrating thing is that you can only speak to a national call center located who knows where, they will refuse to provide you with a local contact and refuse to commit that they will communicate with the local contact."
F
"I feel their pricing is ridiculous, but I really needed storage quickly, so I had to go with them in a hurry. The guy acted like he didn't really care if they wanted to rent to me or not, he acted like he was in a big hurry to get out of there. Lacking customer service and I would not use them again."
A
"I got all my questions answered about the logistics of delivery in my situation without feeling like any of them were dumb. He made sure that I knew I needed my own padlock. I appreciated that attention to detail. Everything went smoothly. The box will be in storage for several months so my experience is not complete, to date. I was very happy with my experience and sorry that
Portland Storage Facilities Provider Name Locked
and his company were not represented on angieslist.com so I want to thank them by getting the company name out there!
"
A
"We were very very happy with Ric. He was professional, punctual, dependable, and a great value. Other folks either didn't respond to my small jobs, or if they did, they bid up to 7 times more. He came out to our house just to get a look at the jobs, knew exactly what to purchase, and made an appointment to come back to do the work. He did the work very quickly and very well and actually came in well under bid. We would absolutely have Ric back the next time we need handyman work.
"

All Storage Facilities in Portland, OR

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 4 of PortlandStorage Facilities

CAMAS MINI STORAGE

2121 NE 3RD LOOP
Camas, WA

CANBY MINI STORAGE

608 SW 4TH AVE
Canby, OR

CARPENTRY HOME SERVICES LLC

378 SE 34th Ct
Hillsboro, OR

CASCADE PARK SELF STORAGE

16015 SE CASCADE PARK DR.
Vancouver, WA

CEDAR TREE MANAGEMENT CO

8515 NE HAZEL DELL AVE
Vancouver, WA

CHAMBERS MOTOR CO

30357 SE HWY 212
Boring, OR

CHINOOK DECORATIVE ROCK

53567 COLUMBIA RIVER HWY
Scappoose, OR

CHINOOK VENTURES INC

4029 INDUSTRIAL WAY
Longview, WA

Chipman Relocations

5365 N Marine Dr
Portland, OR

CIPOLE ROAD MINI STORAGE

20475 SW CIPOLE RD
Sherwood, OR

CITIZEN STORAGE

970 OREGON ST
Saint Helens, OR

Clackamas River Mini Storage

13003 SE Hwy 212
Clackamas, OR

Clark Transfer & Storage Co

1700 Atlantic Ave
Chesapeake, VA

CLATSKANIE MINI STORAGE

80 NW 4TH
Clatskanie, OR

COLUMBIA MINI STORAGE

620 MITCHELL AVE
Woodland, WA

Columbia NW, Inc.

5414 NE 101ST CIR
Vancouver, WA

COLUMBIA SELF STORAGE

755 COLUMBIA BLVD
Saint Helens, OR

COLUMBIA SELF-STOR

19488 SW MOHAVE CT
Tualatin, OR

CORNELIUS MINI STORAGE

3437 BASELINE ST
Cornelius, OR

CORNELIUS PASS MINI STORAGE

5150 NW CORNELIUS PASS RD
Hillsboro, OR