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Foot Surgery reviews in Portland

Real People ~ Real Reviews ~ Real Results

  • I truly regret my decision to use this provider.   When I decided to have surgery Surratt told me it would be a simple bunion procedure. On October 12, 2016 I had the procedure and a week later started physical therapy at the Westside Foot and Ankle office.  Surratt’s x-rays show that the screws failed at 4 weeks but I was told at the time that there was simply a “mis-alignment” so I needed to wear the walking boot a total of 9 weeks instead of the 4 to 6 weeks I was told pre-surgically. The aggressive physical therapy continued.  No change despite the fact that the boot plus therapy led to the “mis-alignment”.

    The true nature of the problem was not revealed to me, despite weekly reporting pain to the therapist (who shares the same medical record with Surratt), until February 6, 2017.  In the ensuing 3 months I lost approximately 9 mm of length from the movement of the screws in the big toe bone, and that bone has not mended together.  I’m back in the boot, walking is painful, my activities are limited, and all plans are on hold.

    A follow-up operation with bone graft, which will entail a minimum of 6 weeks on crutches (non-weight-bearing), is the only hope I have for the possibility of recovering some functionality; even that will not restore full operation.  The recovery period will be difficult.  We live in a 3-story house so crutches are a requirement for mobility.  I am a primary caregiver to my 2 granddaughters, 7 months and 2 years of age.  That has to be discontinued during recovery since I cannot carry them when on crutches.  Needless to say, I will have an MD performing the required operation.

    I have no idea why Surratt let things go bad for so long.  My on-line medical record does not show any notes or diagnoses related to the failed fusion or resulting fracture until I was informed on February 6, 2017 although the x-rays, which I got copied, clearly show the failure starting on November 17, 2016.  Other physicians have told me that a second operation, or even a non-weight bearing cast, in November could have fixed the problem without the bone loss that is causing my increasing pain (the shortened toe does not bear weight, and the remaining toes are not structured to assume the burden).

    In summary, I would recommend that you not assume any operation is “simple” and consider what might go wrong before deciding to proceed.  Consider using an MD for any surgical procedure.  Avoid Surratt and Westside Foot and Ankle for any treatment.
    - FM N.
  • Excellent first appointment with careful exam. Listened to my concerns about using medication to reduce inflammation.  Instead suggested over the counter inserts and referred me for physical therapy.   Followup exam 10/25/15.  Much improved.  Still going to physical therapy and I'm walking again.
    - Nancy W.
  • I've been to them a couple of times.  The doctor was good.  He listened to what I had to say and explained what the procedure was as well as what could happen in the future.  I was happy with him.  His staff was very good.
    - Ende S.
  • After the surgery this doctor was less than helpful in the follow-up visits throughout her recovery from an infection that should have been handled better. Seems like he did the surgery, collected his money, and did not wish to deal with post surgical responsibility for patient care. She was often seen by physician assistants who did not have a clue about her case. In all the times the medical assistant did hands on patient care, I never once witnessed her hand hygiene nor put on gloves when performing dressing changes.
    - christine s.
  • This and quot;thingand quot; on the inside of my toe had been bothering me a lot. My OHSU doctor thought it might be able to be removed. It was going to take a long, long time to see a podiatrist there, so I found this one through another medical office I visit in his building.

    The receptionist was pleasant and I didn't have to wait too long to see the doctor. He was also pleasant. He looked at my toe and said that there really isn't anything he could do for me other than surgery that was more involved than was warranted for the problem. His description of the procedure made me agree with him. He also agreed with my general doctor that no over-the-counter remedies will help. He suggested I use a sort of toe sock sort of thing to solve the pain issue. They aren't available in stores, but they can be purchased on his website, or could then, and I bought one in his office.

    The toe sock thing didn't work at all -- it immediately would start working itself off my toe, which just added to the pressure on that spot and made it hurt all the more. The receptionist's reaction when I told her this was and quot;I wear them all the time and never had a problem.and quot; It cost $15 before insurance adjusted the price. My insurance didn't cover it, though, and it didn't work. I'm using a small bandaid now and that may not be entirely effective, but it costs pennies and it helps more than the sock thing did.

    The total charge for the visit, minus the toe sock, was $339.84, which I thought was awfully high for the amount of time I was in the office and the care I received.

    The doctor wasn't bad, the receptionist wasn't bad, the office was fine. There just wasn't anything that made me want to go back. I'll see another podiatrist next time.

    - PEGGY O.
  • Dr. Bowen examined my foot x-rays and my toes. He then described how surgery would be a solution, and he gave me printed information about hammer toes. He was punctual and polite. I decided to have the surgery and I am pleased with the results. As Dr. Bowen promised before I scheduled the surgery, he followed my healing process very closely during several follow-up appointments. His assistant, Brittany, was very helpful at every appointment. She was very professional and friendly. At this time, I am planning to schedule surgery on my other foot with Dr. Bowen.
    - Mary Jo H.
  • The surgery along with the appointments before and after went very well. I have been to half a dozen podiatrists over the years; some I was more comfortable with than others. Dr. Bowen provided a more complete review of the problem and took the time to educate me on how the foot works and how and why this problem occurs. The surgery went well, he guided me through the recovery and did not gloss over any problems that could deveolop or the time it would take. Now, 3 months later, everything seems to be on track, and the recovery may be coming along faster than expected. While this might have been considered minor surgery he did not treat it that way and as he said, it is not minor to the patient.
    I believe Dr. Bowen is at the forefront of his field, and most agreeable and pleasant to work with.
    - John A.
  • I haven't yet been billed so I can't comment on price. |I fractured my foot and was in the ER prior. They gave me a name of an orthopedic doctor to contact ASAP. That doctor was out of town, so I checked Angie's and found Westside. They got me in the next morning despite it being New Year's Eve. I was SO relieved as I had never experienced an injury like this and was in pain and frightened. Dr. Galle was wonderful, calmed my fears and went over everything. His assistant was also terrific as was reception. There was no wait time - I even was taken to a room before my appointment time. I was so grateful to be seen quickly and by such a great staff. Kudos!
    - ALLISON P.
  • During the return visit, the Dr did not seem to have checked my record of the first visit because he kept making statements that contradicted what he had told me was the goal. When I reminded him, he finally went to the computer and looked up the record. A cast was made of my feet for custom orthotics, so I will find out near the end of Dec how well the proposed treatment will work for me.
    - Helen G.
  • Office was empty, no patients. Receptionist only minimally friendly or reassuring.
    X-ray was taken, then Dr. Bowen described his surgical recommendations and how long the recovery period would be.
    All this took place in a matter of minutes. Back at the receptionist's desk I was given a handout only partially pertaining to my concerns. In fact, it showed do's and don't's after other procedures.
    I was glad to leave. This doctor and his office were not confidence inspiring at all. I definitely would not recommend it.
    - Jutta D.
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Orthopedic Doctors in Portland

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