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Eyeglass Repair reviews in Portland
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We came in on a weekend and they were very busy. We were directed to the children's frames and left on our own. We got our name on the list to be helped, but we may have waited about 40 minutes before we were fitted.
The fitting process was smooth as was payment processing (via credit card). We did buy two pairs and the warranty since they were for a child.
We were told it would be 7-10 days until the glasses were ready. We called to check on them, when the time had passed and one pair was ready, but the other pair wasn't so we had to wait a bit longer. We called them to check, but never received a call from them.
Because the two pairs were less than one pair elsewhere, we assumed our insurance would cover both pairs, but they only paid for one. This perhaps would have made me look elsewhere, but we had friends who had good experiences here which is what swayed us.- Warren A.
Met with Provider name locked. (great guy) on first visit to look at the Silhouette frames (& discovered they cost even more than I thought) but I still wanted them. He was very helpful & spent a lot of time with me. Made appointment to come back for new eye exam because I was sure my other prescription wasn't correct. Dr. Provider name locked. did a very thorough exam & had me do reading with different lens strengths so we could get the right power for me. She was excellent. Provider name locked. helped me pick out the best frames and lens shapes & spent much time, I never felt rushed, she was also excellent. Provider name locked. , the receptionist was also very helpful and friendly. When I picked up my glasses I was a little worried in spending so much on a pair of eyeglasses, but was totally happy from day one. I adjusted to them right away, worth every penny. Excellent staff & service & will be my eyeglass store.- TINA S.
I almost felt like I was in a luxurious spa. I felt welcomed and very well attended to - by everyone: the people at the front desk, the doctor, and the very personable Provider name locked. who helped me with my new glasses. Sometimes deciding on new glasses is a long drawn-out ordeal but Provider name locked. made it all so easy.
Dr. Provider name locked. examined my eyes and I was impressed by her easy-going professionalism. My entire time with her was both enjoyable and informative. She explained everything she was doing and I felt my eyes were in good hands.- JOHN T.