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Hardscaping reviews in Portland

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  • First time using a contractor on Angie's List, first time using Prestige and probably the last.  6 weeks late starting the work, not one call from Prestige, I had to call them every time.  Finally work begins on a Thursday, backyard demo'd, equipment, tools, sand, gravel, concrete dust, everywhere but the materials were late so work did not resume until the following Tuesday.   No call to explain, I had to call and ask if the crew was coming back. The crew cleaned up the pavers and they are beautiful, but they did not clean up the excess dirt, mulch and debris that they piled up on the outsides of the yard and in my plantings.  I have trash, broken glass and piles of mulch and bark dust to remove by hand now.  I asked more than once for a detailed itemized copy of the bid and the design, I've YET TO RECEIVE ANYTHING from Prestige.  I have a handwritten bid from the salesman, who by the way never came back as he promised.  No sign in the front yard, no return calls because his voice mail box was full.  
    I feel I paid much more than I should have, felt pressured to buy, I don't feel the finished work matches what I agreed to with the salesman, but have nothing to support that.  One of the crew was drinking beer on the job, I can't find the nozzle for my backyard hose, I'm still cleaning up the broken glass that was under the deck, that was just pushed to the outside of the yard  I was to have a new support beam for the roofline, that didn't happen, at least 20 pallets of pavers were dropped off and I watched as they loaded the extra pavers in to their dump truck, and the pavers still on pallets, roughly 8 pallets, sat in the drive way for 4 days until I called and asked that they be picked up so I  could get out of my garage.  Since I did not receive an itemized bid or final count, I have no idea how many pavers I actually paid for, but I know they took back at least half of what was delivered to my house.
    I have a wall of Provider name locked. Ivy planted along the back wall, that is now white from the concrete dust.  I had most of the back yard done, but had to leave the side yard to the gate because I could not afford the $20K I was quoted, so I had to forego that piece of the work.  
    I'm angry and disappointed that I was not informed during the process, when I would call I got the same excuse.  
    I agreed to the financing through the credit union of their choosing, yet when they faxed the papers to the CU, they left off the name of the company (Prestige)  the CU called me to find out who sent in the application.  From day to day I did not who, or how many workers would be here.  My bid included sod, they came by a day after the pavers were down, played down grass seed and drove off.  No water, no instructions, so i had to ask them to bring sod.  They came back, laid the sod and a week later I have mushrooms, little flowers and grass from the seed coming up.  
    On August 30th, I sent a very lengthy letter to Prestige explaining everything because I still had not received a call, or an itemized bill or even a call back.  Just like now, I explained everything that happened, expressed my disappointment and my feeling that I should receive a reduction in the overall bill since the work was not done to my satisfaction.  Now, I did have to sign a stack of papers that had to do with the payment from the CU to Prestige, and sign that the work was done to my satisfaction but I ask you, as a single woman, home alone, with men standing around asking you to sign papers, would you feel comfortable confronting them about the bill?  I also asked for a copy of everything I signed and they have not sent me anything.  They have not even responded to my letter.  
    My next letter is to the BBB and the States Attorney to report all of this if I don't receive restitution.
    - Guyla G.
  • They installed the garden and sprinkler system for the previous owner. I had to make repeated calls before getting a call back, only to be told he wouldn't deal with us even though he had set up the garden and the sprinkers. Apparently he's making more money with bigger jobs. While this is arguably understandable, the long delay in getting back to us smells of "you're not worth it" and we deemed it unprofessional. We would not use his services in the future.
    - Steve A.
  • Provider name locked. and his crew set the standard for professional and effective landscape companies. Although we had some specific requests that we wanted included in the design for our new Japanese garden, the rest of the vision we articulated to him was general and maybe a little vague! Provider name locked. listened carefully to our ideas, likes, and dislikes, carefully observed the existing gardens around the rest of the house, and interpreted it all to arrive at a beautiful result.  In addition to being an excellent manager of our project, Provider name locked. has good taste and a solid design aesthetic. He also is a conscientious communicator, keeping us frequently informed by phone and email of project status.  Also, he's a hands-on business owner, often working with his crew in doing a lot of the dirty work.
    His crew is polite, friendly, and professional.  They showed up when they said they would and worked long hours to get the job done and keep the project moving. They always left the worksite tidy. The boulders and stone steps they installed had to be done without machinery because of the location of the garden.  I wasn't here when they put them into place, but it was nothing short of miraculous that they accomplished it!
    We are very pleased with our beautiful and Provider name locked. new garden space.
    - MANUEL G.
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Patio Pavers in Portland

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