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Hardware Store reviews in Portland

  • F
    PARR LUMBER
    Avoid Parr lumber entirely, Parr lumber company has always had the worst service possible, I am a larger company that has been in this industry for 38 years. There is not enough space here for me to explain how bad Parr is. From flat out rude at the counter to yard workers telling our guys to load their own material, answering the phone with a "What the F do you want!! Telling us that we are unreasonable for expecting Parr to give us exactly what we paid for, example we ordered black window and doors on a project, they sent white with many pieces broken, their esponse was we can paint them for you and give you a small credit for the broken windows and when I declined that ridiculous offer they got mad and tried blaming us for their mistake, weeks later we still do not have the very expensive windows and doors that I have paid for and Parr is not trying to be helpful at all in Fact they are going out of their way to be overly rude and refusing to give us information on the reorder of product that we paid for long ago. I buy approx. 400K in windows a year although I do not buy lumber Parr I gave them a shot at our window and door business and it was a huge mistake. Our company and our employees will never ever do business with Parr. Parr acts like a bully and their management backs that up, An area manager name Levi told me personally they could care less about our business, he was upset that I told him about their bad service and that we spend a million plus dollars at the best lumber company in town - Pacific Lumber Co. These facts are not something new this has been Parr's MO for the past 20 years and unfortunately it has gotten worse. Levi the Manager reminded me that Parr is a giant in this area without apology which was more of a threat then a fact. Parr does not exemplify the NW well at all. Stop shopping at Parr Lumber, notable mention for the absolute worst attitude and service is Jim Noblet at the 185th Parr store along with area manager Levi who refused to give his last name which is always a bad sign.
    - Joseph D.
  • F
    Lowe's Home Improvement - Tigard
    My mom has been having her home remodeled since early 2017. She was told by the interior design consultant and her contractors that everything would be done July 12th 2017. Yes, 17 not 18. A year ago. The FIRST set of contractors provided by lowes was a bunch of Russians who seemed not to have even been licensed, installed almost everything in her house wrong, wrong cabinet doors, wrong trim, used the trim for the bathroom in the kitchen. This was after waiting 4 months AFTER the finishing date for them to even start. Then a few months later, well past when it should have been done, after my mother called lowes for the millionth time either to no response or no viable explanation as to why it was taking so long, the Russians disappear. No, really. They left the country and took her money according to Lowes. NOW 4 more months later there's a group of contractors. All seems fine except one guy acts suspicious. Iphone 7 plus goes missing, okay can't prove it and move on. Then, a few days ago my mother walks up her stairs, sees that the box to her $900 roomba has been tampered with. They stole it from the box that had been there for months, SCOTCH TAPED it back together, and left only the box. DO NOT TRUST THIS COMPANY.
    - Britni C.
  • B
    LOWE'S
    The work done was very good. The workers were friendly. There were a few missed spots that never got done, but I also didn���t put tape on them to point them out, so it was at least partly my fault. My main complaint was with the office���s delay in contacting me when the job took longer than they���d initially thought it would take.
    - Heidi B.
  • F
    Ferguson Bath, Kitchen & Lighting Gallery
    My experience with Ferguson was terrible. I could have purchased my fancy dishwasher online, but I wanted to support a local business and I wanted to see the dishwasher in person in the showroom. I didn't think it would be cool to check it out there and not order from them, unfortunately, my good intentions backfired. I purchased the top of the line Thermador Star Sapphire dishwasher - it is a $2,200 dishwasher - for some reason, I thought that the level of service would match the price, or at the very least be average. Upon purchase, I asked the salesman if Ferguson had installers - and he said no, but he could refer me to a plumber (he thought I was asking for BOTH the dishwasher and a sink faucet which I also purchased, though my husband installed the faucet himself). I even commented to him that my plumber thought that was odd since usually the place where you buy the dishwasher can install it, but my salesman just referred me to D&F Plumbing instead. The new dishwasher was replacing an old dishwasher, so it should have been a simple swap in & out.... Delivery day - The guys were great & showed up on time, but they said they could NOT place the dishwasher in my home (costs extra), and it had to go in our garage. Our garage is detached and down a steep hill, so that made no sense to me - and they agreed but had to call and get permission to place the dishwasher inside my house. Next, they mentioned that I could have paid extra to have them install it. Um, what?! That was what I asked for when I purchased it, but the salesman said they didn't have installers. I had the plumbers scheduled the following day anyway, so stuck with that plan - and when the plumber arrived he said he couldn't install that day and wanted nearly $1,000 to install. Thanks for the recommendation, Ferguson. Since my delivery guy mentioned installation, I called Ferguson and again asked if they had installers and the woman who answered said no, they did not, so I asked her why the delivery guys said if I had paid extra when I purchased the dishwasher they could have installed it, and her reply was that they didn't have installers available THAT day, but they do have the option to schedule - seriously, how many times do I have to ask to pay Ferguson to get my new dishwasher installed?! So we scheduled a Ferguson installer to come in a few days. I have NEVER had such a challenging experience with a hired person in my home. This installer literally gave me EIGHT different reasons explaining why this dishwasher could not be installed, and every single reason was false - and if I had actually heeded his advice it would have created an entirely new set of problems. 1. There's no room behind the dishwasher for a junction box, so you need an electrician and a contractor to put a hole in your wall for the box (fact - the junction box goes under the sink cabinet, NOT behind the dishwasher). 2. The hose has 2 female ends so it won't attach - wrong hose (fact - upon my suggestion of looking in the pile of stuff he found what he needed). 3. The plug won't reach the outlet because the junction box is too big for the hole (fact - run the plug through the hole from the other side). 4. Can't hardwire it because the wires are not long enough to reach the front of the dishwasher (fact - Thermador dishwashers don't hardwire from the front - they hardwire from the junction box). 5. Can't hardwire it because can't find the panel on front of dishwasher & no channel for the wires to run under (fact - Thermadors don't have a panel on the front - they hardwire from the junction box). 6. New dishwasher won't fit because of trim piece from old dishwasher (fact - I simply removed the trim piece by borrowing his drill and unscrewing two screws). 7. He advised that I return this dishwasher to Ferguson and purchase a "mini dishwasher" because this one would not fit (fact - he removed a full sized dishwasher from the space & a mini dishwasher is the most ridiculous suggestion he made). 8. Oops - now the connector piece is broken (fact - it wasn't). Our old Asko dishwasher was hard wired, and I repeatedly asked the Ferguson installer to hardwire the Thermador but he insisted that he could not, and he insisted it was perfectly acceptable for him to use the plug to simply plug it into the outlet shared with the garbage disposal. I am not an electrician, however I can read the installation manual and it very clearly says if you are not going to hardwire the dishwasher, then it needs a dedicated breaker if being plugged into an outlet. I can't imagine the issues I would have had if I let him leave it like that - totally unacceptable. So, he assured me he'd get back under there and hardwire it. Popped back out from under the sink, said it was all done and good to go. So why was it still plugged into the outlet? He insisted he "installed it both ways" - said he hardwired and plugged it in (but of course he hadn't hardwired it at all and was lying). OMG, I couldn't take the nonsense anymore and finally called Thermador's installation hotline & Ferguson. Someone at Ferguson finally talked some sense into this "installer" and told him how to correctly install a Thermador dishwasher. Apparently, it's one of the easiest brands to install IF you know what you're doing (or just read the instructions that I was showing him). The fact that a customer can spend $2,200 on a dishwasher and get an installer who has never installed one before is totally unacceptable. This entire installation ordeal took around 3 hours and was awful. My advice for the installer was if you don't know how to do something, just call your supervisor for help - don't make up a long list of phony reasons why you can't get it done. Ferguson agreed that this was a nightmare and Brady stepped up and was the saving grace for Ferguson - she was the ONLY person I interacted with who seemed truly mortified by this experience and she personally came with a "level 4" installer to check the installation and make sure everything was good. They were both very nice and helpful. My suggestion would be that anytime a customer spends $2,200 on a dishwasher maybe just go ahead and send the Level 4 installer (or Level 3, 2 or 1 - just not the ZERO they sent out this day). Oh, and the kitchen sink faucet? It went from being in stock to being backordered several weeks - in the meantime, I found it for less on Amazon and purchased it & my husband installed it. When I went to the showroom to return the backordered faucet the receptionist said I needed to return it to their warehouse in Salem. Thankfully I was persuasive enough that they agreed to accept the return in the store where I bought the item. While I was waiting a nice man came in and asked the receptionist some questions about a fixture he was looking for - I really wanted to whisper to him, "Run! Get out while you can! Go to Rejuvenation, Chown, or Restoration Hardware! Anywhere but here!" I didn't tell him - but I am telling all you - don't go to Ferguson.
    - HILLARY G.
  • A
    Home Depot - Tigard
    We have good experiences and not good experiences with them. That is what you get from big box stores. They gave us good advice on what kind of grade of weed eater we really needed, the price was good, and we got good help. It was a good deal and was on sale.
    - Janelle V.
  • A
    Home Depot - Tigard
    They gave us a substantial window, a 50% off. They did try to mitigate for the damage. It was really stressful, our remodeler was on a timeline and that messed up the timeline so they gave us 50% off. They smashed the first one. They saved us $300, since they were willing to give us the discount. We had major problems with our remodeler timeline because of that. I would give them an A to try and mitigate the damage, they tried to really make up for what they did, but why are they running a forklift through boxes. They originally tried to blame us for it. They should not be blaming us for their forklift. I would add twice as much time to your timeline, there are just to many things to go wrong. This is not the first incident we have had with. Whatever timeline they give you, I would add on a month. I appreciated that they then said we caused you a great deal on inconvience with the builder and the timeline. It ended up being a wash because we had to pay more to the builder because of the pushed back timeframe.
    - Janelle V.
  • A
    Wong's Best Floors
    Two installers came in the pouring rain and wind, set up a tent, and created my counter tops.   They look great and love the quartz design.   They had the material in stock.   I ordered last week and they arranged installation within 3 days.   Since this is an investment property time is money and they will absolutely have my business again.   Their prices are extremely reasonable.
    - Sheila B.
  • D
    PARKROSE HARDWARE
    I needed a new screen for a porch door. While Parkrose Hardware is a considerable distance from my home I decided to have them make it as they were recommended as having better quality and service than other manufacturers. While their selection of materials was good, their execution and customer service were far below average and completely outside of what I consider to be acceptable.
    I made the trek to Parkrose Hardware with my existing screen.  I told them that I needed a replacement of equal dimensions and with matching mounting holes. I chose the frame and screen material to be used. I was given a ticket noting these instructions/selections and was told to leave the original screen as a template. So far, so good.
    The first time that I went to pick up the new screen, I arrived to find it made from materials other than specified. I chose not to accept the incorrect product but rather to return another time to get what I ordered.
    When I returned the second time, the new screen was taped, face to face, with the old screen and appeared correct. When I took it to the cash register to pay, no one had any idea of the price - it seems that the person who made the screen used incorrect part numbers when writing the ticket. It took the cashier 10-15 minutes of checking books, consulting managers and running to the back room to finally get a total and pay.
    When I got home and separated the two screens, I found that the mounting holes had only been partially drilled through the frame. Obviously I needed complete holes to screw the screen into the door. Rather than make yet another trip to Parkrose, I simply took the screen to my local hardware and paid them to complete the drilling.
    I called Parkrose to communicate my dissatisfaction. I was told that I needed to speak to a store manager and none were present. I called again the following day and was told the same. I was never contacted by a store manager. In both cases the acting manager to whom I spoke did offer apologies and broached the topic of a partial refund (amount unspecified and dependent on yet another trip into the store with the screen). I explained that my concern was not compensation but a desire to report this so that they could locate the problem and fix it. Neither acting manager seemed to know what to do with this and again referred me to the store manager.
    While I appreciate the offer of compensation, I also realize that this is a quick and easy fix to placate a specific customer. It does not demonstrate a commitment to addressing the underlying cause. To do this, someone would have needed to understand the nature of the problem. Seeing that a store manager did not contact me and the acting managers showed no interest in the details of the situation, I have no belief that Parkrose Hardware will actually make any attempt to provide better goods or service in the future. I will not do business with them again.
    - Nicholas D.
  • A
    Ferguson Bath, Kitchen & Lighting Gallery
    This is a team of dedicated employees that seek to see to your every design and materials need. The have the highest quality products and competitive pricing. We will be pleased to do work with them in our future projects. Our cabinets were installed quickly and professional by their installers. The service after the sale by Raj Dutt and Charlie Young is outstanding. Good company great service and professionalism. OUTSTANDING!
    - David J.
  • F
    PARR LUMBER CO
    The doors took a month longer than (the already very long) the estimate to be delivered.
    The Hardware had the wrong finish.
    The Frosted glass was just a cheap spray-on surface instead of etched glass (which we have in our windows) and had a variety of scrapes and scratches that we originally thought were just detritus from the factory.
    The Doors were outrageously expensive - our contractor was shocked at the price for unfinished doors.
    - Kevin B.
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