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Funeral Home reviews in Portland

Real People ~ Real Reviews ~ Real Results

  • I had a very bad experience with another funeral home 18 months ago when my dad died. I noticed Provider name locked. at the corner of N.E. 9th and Broadway, only a few blocks from my mother's residence. Went in, chatted with them, read some reviews online. Told Mom's hospice provider that we were going to use them. The night of Mom's death, we called and asked Crown if we could wait a few hours until my brother arrived from the East Coast, so he could spend some time with her body. This was fine with them. When we needed them in the middle of the night, they came within one hour, exactly when they said they would. My siblings reported the experience was sweet, gentle, respectful; they allowed my brother to help carry Mom. I contacted them the next day (Sat.) to arrange to come to the office Monday. Came in on Monday and in about 1/2 hour had everything taken care of, including the bill. Everything has been done as promised, our contact person Provider name locked. was efficient and very easy to communicate with, and I am confident that the death certificates, etc., will all go as promised too. Update: Mom's obituary still hadn't appeared in The Oregonian after almost two weeks, so I called to see if the form had been sent in, as Provider name locked. said it would be. I had to call twice. When he returned my call, he apologized for not having called the day before, saying he had been overwhelmed. About the obituary, he said simply, "I'm sorry, I dropped the ball" and that he would attend to it immediately. Having dropped plenty of balls in my time, I appreciated his response. I was not going to change anything about my straight-A rating, but upon further thought decided to change "quality" to a B.
    - SARAH & ROGER F.
  • They were compassionate and caring, showing us our options in all aspects. We chose to have two memorials away from their site and they still handled the program printing, came to the sites to help with ushering, moving the flowers from one venue to another, arranged for the internment, etc. All aspects involved in the death (including ordering of death certificates) were handled in a very professional and considerate manner. Five days following the internment, we met with a staff member who gave us a detailed instructional booklet on how to handle the affairs afterward - a planner on who and how to contact to settle the estate, notify everyone of the death, etc. It seems every aspect has been considered and well-planned. We are extremely pleased with their thoughtfulness and thoroughness. Every meeting was held on time and at a time convenient for us.
    - Julia M.
  • As horrible as it was (I was 9 months pregnant), they were very nice and understanding. A year prior they buried my father and were wonderful with that. For my mother, they arranged everything exactly the way we wanted it and went out of their way to make the service how we wanted it. If I ever have to bury someone else, I will use them.
    - Khristina M.
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Funeral Homes in Portland

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