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Eye Care reviews in Portland

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  • Dr. Beattie is wonderful. We have been going to him for 16 years. I trust him completely and have been very satisfied with his work for the entire family, including when the kids were little. However, his current office staff leaves much to be desired. They have screwed up in almost every way imaginable, from insurance coverage, to billing, to appointment scheduling. They are incompetent and not especially friendly. With one exception, the fitting and adjusting of glasses has been quite bad this past year. They say the lenses are right but I can't see clearly even after they 'fixed' them. Dr. Beattie is retiring so it's time for us to move on, too.
    - GLEN M.
  • Very good facility, punctual and professional staff. My adult daughter and I both had exams. Hers was fine, but mine did not go as well ... I think because I have astigmatism. I had to go back for a re-check after the prescription sunglasses I ordered came back unusable. Turned out the optometrist had written two numbers backwards on the astigmatism. They did not charge me for the 2nd visit, and the eye glass manufacturer did not charge me extra to re-make the sunglasses either. The new sunglasses are much better, but not quite as good as my old ones. So I'm not entirely sure the prescription is correct, and I will probably go elsewhere for another cross-check / opinion soon, before I fill my regular glasses. Even though I ran into some issues, my daughter says her prescription is fine and her vision is much better than before. I do give this facility credit for trying to make things right for me, and for being very professional and courteous all along the way.
    - JOHN P.
  • Dr. Flaxel has a horrible bedside manner. She did not take the time to explore future options for treatment. I would not recommend her to anyone I loved or cared about. I received a second opinion that offered more hope than she took the time to offer.
    - Linda M.
  • Very well. Unlike the other place I went, which seemed like an assembly-line operation, she took the time to evaluate my situation, listened to me, and offered her opinion, which seemed clear and well-informed. I am so pleased to have found her & will have her perform the surgery when the time comes.
    - Julia A.
  • Pros: Called me when the repair was completed Cons: - Damaged my frame and arm while repairing my glasses. Then they accused me of attempting an at-home repair which I most certainly did not do. They said I caused the damage with my at-home repair. - Wouldn't apologize or admit to causing the damage. - Store looks rundown. They seem put the same attention to details into their repairs as they do the interior design of the store (not much). - Low quality workmanship. Go here if you have a pair of cheap glasses that you just need to see out of. Don't take frames you love and spent good money on here.
    - Lauren M.
  • The care one gets from the ophthalmologist (Mansberger) is quite good. However, the techs don't seem to bring the same level of professionalism or concern to patient service. Based on four visits I have concluded that this operations displays a real disrespect for a patient's time. -- You can expect to spend at least 2 hours (I have spent more than 3 hours waiting) for 5 minutes or less of physician time and about than 10 minutes of tech time. If my regular ophthalmologist didn't insist on my seeing Dr. Mansberger on an annual basis I'd not patronize this place. If you must go here, bring a good book, you'll have the chance to catch up on your reading
    - Bob J.
  • They are a small group, but have six locations. When I got my glasses, there was something wrong with them, and I had to go back. It was off a little bit and I had to get a new prescription. The second prescription was a better one. I usually get in quick to see them. They schedule a lot of things in 15 minutes or so, I feel rushed a lot of the time.
    - Marv B.
  • Once in the examining room an assistant came in and with little greeting began typing things into the computer. She asked only the bare minimum of questions without any information about why she was asking the questions or what the information would be used for. She mumbled and was difficult to hear most of the time. When she wanted to test our child's vision, she couldn't get the equipment working and barely told us what the problem was. After awhile and a visit from someone else who was neither introduced nor introduced themselves, a lightbulb was changed and the assistant performed another test or two with little comment on why or where it was leading.
    At some point she left.
    Dr. Holland then came in and said our child's name loudly and repeatedly, as if he wanted to be buddy buddy with them. Like, if he'd just walked into a bar and was going to give out a round. We've never met him and he's never met our family. He's talking to a terrified 11-year-old who doesn't want to be his friend, the child just wants to get better. Loudly calling their name didn't help. 
    He looked a bit at the sties and announced that the problem was wheat. We shouldn't be eating wheat. He said he was unsure of the reason for this (!) but his wife was an expert and that was the reason. Yes, a medical doctor's expert opinion was not based on years of training or even years of experience but his untrained, unqualified wife's opinion. 
    Despite relying on his wife's opinion, he prescribed a salve which did not help. 
    We went to a different doctor who acted immeasurably more professionally, carefully interacted with our child and told us courses of treatment. He also measured the sties so that in the future he could tell if they grew or shrank, something that likely never occurred to Dr. Holland and his surf holiday bedside manner. 
    We had to inexplicably pay some out of pocket for the Holland visit, which I'm contesting with the insurance. I'm also tempted to make a formal complaint to the Oregon Medical Board. Holland should be paying us to have seen his theatrics.
    - Andrew B.
  • Staff was helpful, adjusted original glasses so well that I probably didn't need new.
    The new glasses are fine-
    1-don't let them rush you through new frame selection
    2-You don't need to purchase frames through this provider
    3-Double check your, insurance you may have better coverage than you realize
    - Robert T.
  • 1/19/2016

    I would HIGHLY recommend Dr. Crews to anyone who wants to get LASIK or cataract surgery. My husband and I initially had procedures done by Dr. Crews about 10 years ago. I had LASIK done and chose mono-vision because I was just starting to use reading glasses. The result was 20/15 in my distance eye and 20/20 for reading in my reading eye. So I went from wearing contacts and reading glasses to perfect vision. My adjustment to mono-vision was practically instantaneous after the surgery. My husband had PRK done, as his eyes were too deep set for LASIK. Even though the healing, etc. takes longer he also had excellent results.
    Speed forward 10 years and, as Dr. Crews told me back then, there came the point where my reading eye needed a 'touch up' as my lens aged and required reading glasses again. I just had LASIK done again on just the one eye and left the office not needing reading glasses again (except for extremely fine print). My distance eye is 20/20. My husband developed cataracts in 2015 as well, so Dr. Crews replaced the bad lens in his left eye and has made adjustments so now my husband has the best vision in that eye that he's ever had. He will be going in to have PRK done again on his dominant eye next week (as his vision is correctable so the lens doesn't need replacing at this point).
    If all of this doesn't convince you of how capable, fabulous, and professional Dr. Crews and his staff are what I have to say next will, especially if you are a parent.  Our youngest daughter is 24 and has worn glasses since the 3rd grade. She started wearing contacts as a teen and her sight has worsened over the years. We decided to give her the gift of LASIK since we both have had such tremendous results. Even though we have insurance that would pay 5% of getting a LASIK procedure elsewhere, we chose to have it done where we could trust the doctor to give our child the best results possible. Our kids are grown but I was a helicopter parent before they had a name for it so trust me when I tell you I would only let someone extremely qualified do medical procedures on my children. I drove her the day of her procedure and, even though she was really nervous (like her mother), she came through it like champ. Immediately after, just walking back to the exam room, she was marveling at being able to see things. Before, without glasses or contacts, she pretty much had to have her hand right in front of her face to see it. I brought her back the next morning, even though she could have driven herself, because some of us helicopters have a hard time landing. Her vision was already 20/20. She is beyond happy and thrilled with the results! Being so young she shouldn't have to deal with the reading glasses issue for a long time, at which point I'm guessing she'll have LASIK again and get mono-vision too. She has such an appreciation of this new found freedom and is reveling in it as she notices all the different ways it is making her life so much easier.

    - Lynda J.
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Eye Doctors in Portland

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