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Drain Cleaning reviews in Portland

Real People ~ Real Reviews ~ Real Results

  • Overall, it went pretty well. The video provided looked like the work was well done and complete. There are no complaints in terms of the work performed. 
    I was not happy about how they treated my property. Gates were left open, the moved heavy landscape materials and didn't put it back.Gloves were left behind and equipment was left behind in the street without warning. There was an emergency elsewhere and he needed to leave, but the communicate to me was very poor.
    Despite the low professionalism - I would still use them again. The office staff was great and kept everything under control and moving. A Good Company!
    - Evelyn K.
  • The plumber showed up on time, reviewed my expectations, explained the time and materials billing process and estimated how much time it would take.  I said "GO" right away.  In just 4 hours, my leaks are gone and my plumbing looks and works better than ever. 
    - Pete M.
  • Provider name locked. arrived on 9/23 to unclog our drains.  The technicians went to work and to their understanding unclogged the drains, but were unable to confirm this as they did not use a video scope.  The technicians were at the house for less than an hour and Grumpy’s charged $517.00 for this work.  During the next week we began to still have issues (toilets not flushing, tub not draining), and called to reschedule, which Grumpy’s did as the technician stated the work was guaranteed.  Provider name locked. had to cancel the first return trip (prior to October 9th) at their request as a job they were on ran longer than expected.  I rescheduled for October 9th, but had to reschedule for October 13th at my request.  On Sunday October 11th our drains backed up and sewage went into our driveway.  I called Grumpy’s on October 11th and they called back, but they were unable to do the work.  I called a second company I found on the internet that was open on Sundays. The company came out, video scoped our drains, pinpointed and assessed the clogged drains, unclogged the drains and cleaned up the sewage in our driveway for $388.66.  Based on the second company’s feedback, Grumpy’s Drains only unclogged the drain 1/4 of the way.
    The facts:  On 9/23 Grumpy’s did not properly a**** our drain issue and therefore did not fix the drain issue 100% resulting in me hiring a second company.  I asked for a refund, and based on Grumpy’s feedback, they felt they had no liability based on the following; Grumpy’s stated that our drains were clear on October 23rd, we rescheduled, and if they would have been able to come out on October 9th the drains would have been cleared.  Also, and since it was my request to reschedule for after October 9th, it was not their issue.  I would point out that Provider name locked. had to cancel one return trip prior to October 9th as they were not able to leave a job.  I do not feel that Provider name locked. assessed the plumbing issue the first time around and started and left the job without knowing if the drains were completely clear. Grumpy’s did not use a video scope and the second company did in order to confirm where the clogged drains were and that they were clear.  The second company stated that Grumpy’s only cleared the drains 1/4 of the way, and did not do a complete job.
    Costs: Grumpy’s charged $517 for less than an hour of work in attempting to clear our drains.  The second company video scoped our drains, assessed where the clogged drains were, cleared the drains, confirmed the issue was resolved and cleaned up the sewage in the driveway for $388.66.  The second company is a national company, and is known for being more expensive.  This leads me to believe that Grumpy’s took advantage us based on the neighborhood we live in, and overcharged us.

    - Tim S.
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Drain Cleaning Companies in Portland

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