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Real People ~ Real Reviews ~ Real Results

  • My mom has been having her home remodeled since early 2017. She was told by the interior design consultant and her contractors that everything would be done July 12th 2017. Yes, 17 not 18. A year ago. The FIRST set of contractors provided by lowes was a bunch of Russians who seemed not to have even been licensed, installed almost everything in her house wrong, wrong cabinet doors, wrong trim, used the trim for the bathroom in the kitchen. This was after waiting 4 months AFTER the finishing date for them to even start. Then a few months later, well past when it should have been done, after my mother called lowes for the millionth time either to no response or no viable explanation as to why it was taking so long, the Russians disappear. No, really. They left the country and took her money according to Lowes. NOW 4 more months later there's a group of contractors. All seems fine except one guy acts suspicious. Iphone 7 plus goes missing, okay can't prove it and move on. Then, a few days ago my mother walks up her stairs, sees that the box to her $900 roomba has been tampered with. They stole it from the box that had been there for months, SCOTCH TAPED it back together, and left only the box. DO NOT TRUST THIS COMPANY.
    - Britni C.
  • [UPDATE: I have changed my rating from 1 star to 2 stars. Shortly after my review appeared, an STV&A representative contacted me. He apologized for the mess-up and took full responsibility acknowledging that the problem should never have happened. He offered to refund me half of the installation fee for my inconvenience, which I accepted.] Went to buy an above-the-range microwave oven. Told the salesman I absolutely had to have an afternoon delivery/installation . Any day would be fine, and it could be a week or two away if that would facilitate the delivery. The ONLY criterion was an afternoon delivery. I must have said it five times! The salesman called three days later saying that my afternoon delivery was confirmed for the next day. He said the installer would call in the morning to leave a more exact time. The day of delivery the installer called — telling me that the latest they could deliver would be 11 AM. In the morning. Not the afternoon. Last time I'll shop there.
    - scot k.
  • Buck has no concept of time, and neither do his installers. I got a call the night before they wanted to come to do what I thought was disconnect the gas, and remove that insert at 8:40 PM for a 9 AM appointment. When I agreed, Justin then asked if he could come earlier. I had to call my boss to make sure it was alright, and as it turned out, I was docked pay because of this. Justin showed up 45 minutes late, but got to work right away. They installed the pipe leaving 3 feet above the chimney stack, and anchored supports to hold up this hideous looking pipe to my roof. None of which I had approved. Buck delivers a stove which I told them I did not like (I had not picked out a stove, this was Buck's decision), then Justin goes on to tell me that the stove is nearly 40 years old, and he questioned if it would pass inspection. As I was looking at this thing, I asked where's the blower? No blower. I came out from taking a shower, and Justin informs me that they are almost done, there was a 3/4 inch gap between the shroud and the brick which was completely unacceptable, there were scrapes and dents that I was just supposed to live with, the top piece of shroud is still missing, and this guy is expecting me to pay him $775 for the installation??? Seriously?? it was not only not complete, but it was a REALLY bad job. Then I head out for work but had not noticed this 36" long pipe protruding from my chimney. and later realize they screwed brackets to my relatively new roof without my permission. Two visits, and a month later, this ugly protrusion still sits without a cap on it, and a stove without a door that there is no possible way meets any EPA standards.
    - Joanne M.
  • It went good. We got some free stuff and she was helpful. The delivery and installation was good. It was a good price and we got some good discounts. Communication was over the phone. It's kind of hard to communicate with them over the phone. They could be on time and better customer service when you call - not an automated service.
    - Vong V.
  • Four or five years ago, we had our washing machine repaired and eventually replaced by Spencer's. It was such a rousing success that, when our 12 -year old dishwasher died, I called them again. They did not disappoint. They recommended a new, basic model dishwasher, much like our old one. The installer arrived on time, was nice and competent and professional, and had the dishwasher installed and ready to go in less than an hour. (He was also not offended when our curious kittens decided he needed help and got in his way. After a couple of pats, though, I sequestered them in the bedroom). The new dishwasher is working great.
    - Maron F.
  • He is super good with reasonable prices. He is amazing. Fabulous plumber. You never have to worry if the job is done right. He called and gave me an exact time of arrival. Very knowledgeable, professional, and punctual. He fixes the problem the first time.
    - SHEILA L.
  • My experience with Ferguson was terrible. I could have purchased my fancy dishwasher online, but I wanted to support a local business and I wanted to see the dishwasher in person in the showroom. I didn't think it would be cool to check it out there and not order from them, unfortunately, my good intentions backfired. I purchased the top of the line Thermador Star Sapphire dishwasher - it is a $2,200 dishwasher - for some reason, I thought that the level of service would match the price, or at the very least be average. Upon purchase, I asked the salesman if Ferguson had installers - and he said no, but he could refer me to a plumber (he thought I was asking for BOTH the dishwasher and a sink faucet which I also purchased, though my husband installed the faucet himself). I even commented to him that my plumber thought that was odd since usually the place where you buy the dishwasher can install it, but my salesman just referred me to D&F Plumbing instead. The new dishwasher was replacing an old dishwasher, so it should have been a simple swap in & out.... Delivery day - The guys were great & showed up on time, but they said they could NOT place the dishwasher in my home (costs extra), and it had to go in our garage. Our garage is detached and down a steep hill, so that made no sense to me - and they agreed but had to call and get permission to place the dishwasher inside my house. Next, they mentioned that I could have paid extra to have them install it. Um, what?! That was what I asked for when I purchased it, but the salesman said they didn't have installers. I had the plumbers scheduled the following day anyway, so stuck with that plan - and when the plumber arrived he said he couldn't install that day and wanted nearly $1,000 to install. Thanks for the recommendation, Ferguson. Since my delivery guy mentioned installation, I called Ferguson and again asked if they had installers and the woman who answered said no, they did not, so I asked her why the delivery guys said if I had paid extra when I purchased the dishwasher they could have installed it, and her reply was that they didn't have installers available THAT day, but they do have the option to schedule - seriously, how many times do I have to ask to pay Ferguson to get my new dishwasher installed?! So we scheduled a Ferguson installer to come in a few days. I have NEVER had such a challenging experience with a hired person in my home. This installer literally gave me EIGHT different reasons explaining why this dishwasher could not be installed, and every single reason was false - and if I had actually heeded his advice it would have created an entirely new set of problems. 1. There's no room behind the dishwasher for a junction box, so you need an electrician and a contractor to put a hole in your wall for the box (fact - the junction box goes under the sink cabinet, NOT behind the dishwasher). 2. The hose has 2 female ends so it won't attach - wrong hose (fact - upon my suggestion of looking in the pile of stuff he found what he needed). 3. The plug won't reach the outlet because the junction box is too big for the hole (fact - run the plug through the hole from the other side). 4. Can't hardwire it because the wires are not long enough to reach the front of the dishwasher (fact - Thermador dishwashers don't hardwire from the front - they hardwire from the junction box). 5. Can't hardwire it because can't find the panel on front of dishwasher & no channel for the wires to run under (fact - Thermadors don't have a panel on the front - they hardwire from the junction box). 6. New dishwasher won't fit because of trim piece from old dishwasher (fact - I simply removed the trim piece by borrowing his drill and unscrewing two screws). 7. He advised that I return this dishwasher to Ferguson and purchase a "mini dishwasher" because this one would not fit (fact - he removed a full sized dishwasher from the space & a mini dishwasher is the most ridiculous suggestion he made). 8. Oops - now the connector piece is broken (fact - it wasn't). Our old Asko dishwasher was hard wired, and I repeatedly asked the Ferguson installer to hardwire the Thermador but he insisted that he could not, and he insisted it was perfectly acceptable for him to use the plug to simply plug it into the outlet shared with the garbage disposal. I am not an electrician, however I can read the installation manual and it very clearly says if you are not going to hardwire the dishwasher, then it needs a dedicated breaker if being plugged into an outlet. I can't imagine the issues I would have had if I let him leave it like that - totally unacceptable. So, he assured me he'd get back under there and hardwire it. Popped back out from under the sink, said it was all done and good to go. So why was it still plugged into the outlet? He insisted he "installed it both ways" - said he hardwired and plugged it in (but of course he hadn't hardwired it at all and was lying). OMG, I couldn't take the nonsense anymore and finally called Thermador's installation hotline & Ferguson. Someone at Ferguson finally talked some sense into this "installer" and told him how to correctly install a Thermador dishwasher. Apparently, it's one of the easiest brands to install IF you know what you're doing (or just read the instructions that I was showing him). The fact that a customer can spend $2,200 on a dishwasher and get an installer who has never installed one before is totally unacceptable. This entire installation ordeal took around 3 hours and was awful. My advice for the installer was if you don't know how to do something, just call your supervisor for help - don't make up a long list of phony reasons why you can't get it done. Ferguson agreed that this was a nightmare and Brady stepped up and was the saving grace for Ferguson - she was the ONLY person I interacted with who seemed truly mortified by this experience and she personally came with a "level 4" installer to check the installation and make sure everything was good. They were both very nice and helpful. My suggestion would be that anytime a customer spends $2,200 on a dishwasher maybe just go ahead and send the Level 4 installer (or Level 3, 2 or 1 - just not the ZERO they sent out this day). Oh, and the kitchen sink faucet? It went from being in stock to being backordered several weeks - in the meantime, I found it for less on Amazon and purchased it & my husband installed it. When I went to the showroom to return the backordered faucet the receptionist said I needed to return it to their warehouse in Salem. Thankfully I was persuasive enough that they agreed to accept the return in the store where I bought the item. While I was waiting a nice man came in and asked the receptionist some questions about a fixture he was looking for - I really wanted to whisper to him, "Run! Get out while you can! Go to Rejuvenation, Chown, or Restoration Hardware! Anywhere but here!" I didn't tell him - but I am telling all you - don't go to Ferguson.
    - HILLARY G.
  • We preferred to do business with a local store, DeWhitt, and did not want to purchase our new laundry center from a "big box" store. Part of this was principle and part due to the poor service reputation of the big box stores. We paid DeWhitt an extra $63 for delivery and installation to a ground floor location. Our first load of laundry resulted in a complete flooding of the area. The installers failed to put the discharge hose into the drain. While my wife began mopping, I phoned DeWhitt to report what had happened. I was told: - "We're sorry" "People make mistakes", - "They probably installed it and it slipped out." (the hose was still secured in the wire transport ring). and, - "There's nothing we can do". We spent the next 90 minutes mopping and cleaning and next day or so making sure things were dried out. I agree, people do make mistakes. I do not agree there was nothing DeWhitt could have done. A few responses that come to mind are: - "Was anything damaged? If so, DeWhitt will make it good.", or, - "Stop what you're doing and we'll send a clean up crew immediately.", or - "Have it cleaned up and DeWhitt will pay for costs incurred." or even - "DeWhitt will refund your delivery charges.". Ironically, a family member recently purchased a full sized stacked washer/dryer from a big box store. It was installed up two flights of stairs in a small closet with no problems and at no cost. We are at an age where we probably won't ever buy another new appliance, but if we do, we'll skip DeWhitt and head to a big box store and save money and disappointment.
    - LOREN S.
  • First Salesperson did not return calls nor sent email with quote. Second salesperson provided quote which was supposed to be sales price. Cost was significantly higher than other places. Eventually went with other company.
    - Scott S.
  • I purchased a 5 year extended warranty (I have the receipt clearly showing the expiration date), but it turns out they submitted paperwork to the warranty provider for a 3-year warranty and pocketed the difference themselves. Thinking we're all human and this could be an error, I tried to contact BASCO multiple times and I'm getting the complete run-around. My drier is fried after 3.5 years, and BASCO's fraud scheme is now costing me around a thousand dollars. When I purchased the washer/drier, they added a charge on my credit card (not authorized by me) for a dryer duct. Given that I purchased a ductless drier, I disputed this, and I also never received the product. I was told in writing I would receive a refund, but this did of course never happen. When I first purchased the washer/drier, they the installers did not show up on the date we had agreed on, and when they eventually showed up, they were unable to install it. The products they sold me are utter crap, but I have no absolute indication that the horrible reliability is a direct cause of how BASCO handled the products prior to me receiving them. I do not understand how these crooks can stay in business.
    - GEIR E.
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Kitchen Appliance Sellers in Portland

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