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Small Appliance Repair reviews in Pittsburgh

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  • Reasonable rates.  Honest and reliable company.  Repaired burner on 55 years old Provider name locked. .  Other businesses called did not want to be bothered with repairing the Provider name locked. .
    - david S.
  • This, quite bluntly, was the worst customer service fiasco I have ever experienced--and I am a business professional who is not young!  The mistakes were multiple, and with the exception of 1 person every individual I had to speak to over the course of 12 hours was incompetent.  Specifics:
    -- Their phone system cut me off almost every time, or I was hung up on (and while I got righteously angry over time, I was never nasty or vulgar in any way).
    -- The person who took my initial request was difficult to understand, didn't listen, got every number wrong (phone, credit card, address), and even couldn't grasp the concept that I was a female landlord (wanted to talk with my husband?!)
    -- When I called the morning of the service call to provide my tenant's phone number as promised, I was told the service was canceled.  The reason given was the repair person had tried to contact me with no luck--which was not true.  
    -- They had the service person contact me, and he left a message but the phone number was unclear.  I went to find the number on my cell, and weirdly there was no record of an incoming call (I have no idea what's up with that, but don't trust that one bit).  So I had to go back to the main office again, who again told me the service had been canceled!
    -- Soon enough the repair person and I spoke directly, but he was blunt/rude, told me my credit card had been denied and that my service was canceled for THAT reason.  I told him this couldn't be true, this card is active and I'd used it multiple times the past 12 hours, and either he hung up on me or the call disconnected!
    -- Yet AGAIN I had to call the main office (it is not at all an exaggeration to say this whole ordeal went on at least 2 hours, possibly 3 according to my own cell records), and learned only then (a day after the initial call I made) they had the wrong credit card number.  I told them it was just too difficult to do business with them, I wanted to cancel, but then obliged when the gentleman said let him place one more call and he would get back to me.  
    -- Next thing I knew, someone had contacted the tenant and got THEIR credit card, re-scheduling the service for the next day!  I promptly found someone else and made sure to cancel on behalf of the tenant (but recommended they follow up too just in case).
    I am quite sure i have not captured all the aggravation here, but suspect this is enough!  It honestly was endlessly, perpetually a horrific experience.  So much so that I paid just now to be on Angie's list so that I could warn others!  You know, because I have so much time on my hands :)  
    The good news is I did find someone else who was professional, pleasant, honest, efficient and clear on the details.  Should the actual service turn out to be excellent too, I will be sure to write a good recommendation on Angie's list too!
    - Bonnie W.
  • Mr. Tusky recently (11/28/2013) installed a Kitchenaid dishwasher at my home. At the time he said he was in a hurry so would return to straighten and attach the cabinet top and side panel, which had been displaced by the installation. He returned and “fixed” the cabinet on 12/17/2013.
    We paid $190 for the installation, which my wife and I were under the clear understanding included the cost of finishing the job. When Mr. Tusky arrived on December 17, he said to my wife that he did not normally repair cabinets and he did not have all the required tools either. When he had screwed in the side panel he announced that he was going to charge $75 for this job. This was clearly a breach of the original contract because he had not finished the job for which we had contracted and paid.
    When my wife pointed to the now damaged panel, with the head of a screw and broken hardboard sticking into view Mr. Tusky argued that that was old damage and he denied it was his responsibility. I was not here, but my wife paid him ”just to get him out of here.” 
    That evening, we noticed that the dishwasher was not secured to the floor and that it TIPPED OVER  when a rack full of dishes was opened. We called our old contractor, Provider name locked. , to come and assess what needed to be done. Mr. Provider name locked. says that he found the following:
    1. The side panel had been damaged at installation and needed to be replaced (he has worked in our kitchen before and knows it in detail).
    2. The clips to hold the dishwasher in place at the front had not been installed and were found lying loose--one under the dishwasher and one on top where the clips are placed.
    3. The screws into the side panel did not hold the dishwasher in place, and could not possibly do so given their positioning.
    4. There are places on the sides of the dishwasher for clips and screws, which had not been used for to secure the dishwasher.
    5. The cover for the electrical wiring had not been installed and was lying on the floor, so wiring was exposed to any spilled water.
    6. The wiring was so loose in the wire nuts that it came apart at first touch.
    7. The main cable from the power source to the electrical box had not been attached with its wire mount, which was hanging loose.
    There are photographs of proof.
    The result of this incompetence was that we hired Provider name locked. to redo the whole job and to replace the side damaged side panel. Mr. Provider name locked. says that we may use his name here on Angie’s List, and that he will testify on our behalf in a Small Claims Court.
    We are thus demanding a refund of $287.47, which is the total for Mr. Tusky's work plus the cost of the new side panel, purchased at Home Depot: $24.97. 
    I have offered to Mr. Tusky that I shall edit this Angie's list accordingly if he reimburses me immediately. 

    - Roger B.
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Small Appliance Repair Services in Pittsburgh

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