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F
"The movers were on time and the start of the move went smoothly. Our remaining things (we had packed & moved quite a bit of it ourselves beforehand) were packed" professionally on the 18th and were to be moved to our new home on the 19th...so we thought. Honestly, I do believe that the movers went above and beyond to make sure we were pleased with the service but it fell apart. We had went to the old house on the 19th to see to things were going, which was fine so we left the movers around 1 pm to do their work but before we left, I did ask for an estimated time when they thought they would arrive. which I was told a few hours later and I was fine with that. 7:30 that night my things had still not arrived so I got on the phone to call the owner and got the answering machine twice, left messages begging for the owner to call me but no return calls came until Monday evening when it was time to collect. I had also gotten the cell number for one of the movers so I called it....no answer the 1st time so I left a message. About a half hour later, returns my call, sounding half dead...I felt sorry for him and the rest of the guys so I suggested (not insisted) that they hold off on delivery until the next day. Turned out that lied to the rest of the crew saying that I refused delivery until the next day (which was not true) and they should pack it in and go home for the night. Monday afternoon, our things finally arrive but I was told that not everything was on the truck but not to worry. The bedrooms were setup and the boxes were put where they needed to go and the "move" finished around 7:30 that night with me buying dinner for the guys. The Owner finally called me to settle up on my bill and apologized for falling asleep and not hearing the answering machine, apologized for the miscommunication and the inconvenience my husband and I went through but did not offer to take anything off my bill....I insisted on and took $200 off which he agreed to, bringing my total to $2,149 which I paid in cash. In the conversation, the owner offered to go back to the house to get the rest of our things free of charge which I turned down because I didn't think at the time that it was so much and I could handle it myself. My question is....You got two panicked calls from me Sunday night...Why did it take another full 24 hours to return ANY of my calls when we had no clue where our things were and if it was safe?? Did you sleep 24 hours? I don't think so.....It was just too much effort for you and you couldn't have cared less to be completely blunt. The next day, my husband and I went back to the old house to see what was left and were shocked....pieces that I had insisted were moved were left inside the house..my printer that I use in my business was left in a black garbage bag in the behind the house in the along with other items, enough to fill the and backseat of my car. There was so much left that we had to rent a UHAUL and hire someone else to get it out which we finally did on 10/23. In the days later, we discovered that my husband's Oxycontin medication that he needs to live, was taken from his dresser during the move in on 10/20. No one but the movers were in the house so it narrows it down as to who did the "borrowing". They took 26 20 mg pills and was "kind" enough to leave him 8 pills to make it on nearly a week until it was time for the next refill. My 91 year old husband had to suffer nearly a week at the hands of these people. This medication was supplied by the VA so I had to file a mandatory police report to get the VA to replace the pills, which they finally did do. The owner was called BEFORE the VA was and was told exactly what I had to do and he told me to do what I needed to do and that he would do some checking but he had his suspicions who might have taken the pills....YEAH RIGHT...He has yet to pick up the phone and call me. What a way to run a business! I really hated to have to write such a negative review but I'm not going to lie either. I don't lie in my arts business which I've run for 32 years and I won't lie to save someone's a**. What happened is the absolute truth... I couldn't make this stuff up.....my imagination isn't that good. Can I honestly recommend this moving company to anyone after our hellish experience? NO!!!! RUN AS FAST AS YOU CAN! don't try to save a few bucks...you'll be sorry you did.

-Carroll W.

A
"For each move you are given a coordinator, who in my case, was very easy to reach whenever I had a question or an issue. She helped me make sure that I had all" of the necessary paperwork completed, arranged with my employer for payment and checked in before and after the move to make sure I was happy with everything. The actual movers were great as well. They are responsible for your items when they are loaded into their truck (if something happens to your things it comes out of their paycheck) so they are very careful with all of your items, when they are picking them up and dropping them off. In my case they were also very kind and went above and beyond to move items for me and repack a few things. The only issue I had with the company was the sales person. However, I learned that the sales people are hired as outside sales people and are not actually part of directly. He promised me a lot of things that did not happen for my move. I much prefer someone to be honest about the company and what it is capable off - not lied to just so that I use that company. ended up being the best company for my move - despite the sales person.

-Jessica M.

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  • The movers were on time and the start of the move went smoothly. Our remaining things (we had packed & moved quite a bit of it ourselves beforehand) were packed professionally on the 18th and were to be moved to our new home on the 19th...so we thought. Honestly, I do believe that the movers went above and beyond to make sure we were pleased with the service but it fell apart. We had went to the old house on the 19th to see to things were going, which was fine so we left the movers around 1 pm to do their work but before we left, I did ask for an estimated time when they thought they would arrive. which I was told a few hours later and I was fine with that. 7:30 that night my things had still not arrived so I got on the phone to call the owner and got the answering machine twice, left messages begging for the owner to call me but no return calls came until Monday evening when it was time to collect. I had also gotten the cell number for one of the movers so I called it....no answer the 1st time so I left a message. About a half hour later, Provider name locked. returns my call, sounding half dead...I felt sorry for him and the rest of the guys so I suggested (not insisted) that they hold off on delivery until the next day. Turned out that Provider name locked. lied to the rest of the crew saying that I refused delivery until the next day (which was not true) and they should pack it in and go home for the night. Monday afternoon, our things finally arrive but I was told that not everything was on the truck but not to worry. The bedrooms were setup and the boxes were put where they needed to go and the "move" finished around 7:30 that night with me buying dinner for the guys. The Owner finally called me to settle up on my bill and apologized for falling asleep and not hearing the answering machine, apologized for the miscommunication and the inconvenience my husband and I went through but did not offer to take anything off my bill....I insisted on and took $200 off which he agreed to, bringing my total to $2,149 which I paid in cash. In the conversation, the owner offered to go back to the house to get the rest of our things free of charge which I turned down because I didn't think at the time that it was so much and I could handle it myself. My question is....You got two panicked calls from me Sunday night...Why did it take another full 24 hours to return ANY of my calls when we had no clue where our things were and if it was safe?? Did you sleep 24 hours? I don't think so.....It was just too much effort for you and you couldn't have cared less to be completely blunt.
    The next day, my husband and I went back to the old house to see what was left and were shocked....pieces that I had insisted were moved were left inside the house..my printer that I use in my business was left in a black garbage bag in the Provider name locked. behind the house in the Provider name locked. along with other items, enough to fill the Provider name locked. and backseat of my car. There was so much left that we had to rent a UHAUL and hire someone else to get it out which we finally did on 10/23.
    In the days later, we discovered that my husband's Oxycontin medication that he needs to live, was taken from his dresser during the move in on 10/20. No one but the movers were in the house so it narrows it down as to who did the "borrowing". They took 26 20 mg pills and was "kind" enough to leave him 8 pills to make it on nearly a week until it was time for the next refill. My 91 year old husband had to suffer nearly a week at the hands of these people. This medication was supplied by the VA so I had to file a mandatory police report to get the VA to replace the pills, which they finally did do. The owner was called BEFORE the VA was and was told exactly what I had to do and he told me to do what I needed to do and that he would do some checking but he had his suspicions who might have taken the pills....YEAH RIGHT...He has yet to pick up the phone and call me. What a way to run a business!
    I really hated to have to write such a negative review but I'm not going to lie either. I don't lie in my arts business which I've run for 32 years and I won't lie to save someone's a**.  What happened is the absolute truth... I couldn't make this stuff up.....my imagination isn't that good. Can I honestly recommend this moving company to anyone after our hellish experience? NO!!!! RUN AS FAST AS YOU CAN! don't try to save a few bucks...you'll be sorry you did.


  • For each move you are given a coordinator, who in my case, was very easy to reach whenever I had a question or an issue.  She helped me make sure that I had all of the necessary paperwork completed, arranged with my employer for payment and checked in before and after the move to make sure I was happy with everything.  The actual movers were great as well.  They are responsible for your items when they are loaded into their truck (if something happens to your things it comes out of their paycheck) so they are very careful with all of your items, when they are picking them up and dropping them off.  In my case they were also very kind and went above and beyond to move items for me and repack a few things.
    The only issue I had with the company was the sales person.  However, I learned that the sales people are hired as outside sales people and are not actually part of Provider name locked. directly.  He promised me a lot of things that did not happen for my move.  I much prefer someone to be honest about the company and what it is capable off - not lied to just so that I use that company.  Provider name locked. ended up being the best company for my move - despite the sales person.

  • Provider name locked. are great!  They are very professional and did everything as agreed for a fair price.  All of our stuff arrived without a scratch at our new home.  We will definitely use them again in the future.
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