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Marble And Granite reviews in Pittsburgh

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  • It turned out beautifully. They took a lot of care with the installation and measuring.  They installed 3 counter tops total of different sizes.  I have one very large counter and they used one piece of granite for it.  I was very impressed with them and the fact that they had no issues or problems with the one large piece of granite.  The price was not cheap but I felt it was well worth it for the quality of the work.
    - Miriam & Arnold B.
  • This job went terribly. The owner, Provider name locked. , did make some good faith efforts during the job, but failed to deliver the product to the high quality he had claimed and spent considerably longer getting it done in a sloppy fashion than what he had told me he would do. 
    While we were considering the kitchen remodel, Provider name locked. did spend a fair amount of time with us helping to make selections and allowed use to take home samples to look at in our place. In this regard, he was great. However, he did promise us that the job would be all done in 1 week and this would occur 4-6 weeks after making our deposit. We happily payed the deposit looking forward to the job. 
    Unfortunately, this is where things went wrong. There were significant delays on their part in getting the granite subcontractor to do our counters, and they did not inform me of this. Finally, after not hearing from them, I called and discovered the problem. It took several phone calls to push them to figure out when the job would start. I was making these phone calls, the owner or his staff never pro-actively called me to keep communication open. 
    Ultimately, work began on the floor while they were trying to find anyone to cut my granite. The floor guy that they sent out took almost a week and a half to get the job done, as he really only worked about 4-6 hours each day, and one day called me late in the morning and told me he just wasn't going to come and work that day. This is unacceptable behavior for any contractor, let alone when i am taking time to make my schedule so that I could be there. Additionally, when he left, he left my garage a mess with scraps and dust from his work that he did not bother to clean up. 
    Finally, when the granite did come nearly a month after the work started on the job, the installation team arrived late and installed imperfectly cut granite. The sink edges were not straight and the sink bowl was not aligned appropriately. Additionally, the counter overhang on the cabinets was inconsistent by as much as >1/4 inch. Was easy to see with the naked eye. They measured the kitchen by hand without the use of a level or a square, rather than using technology such as lasers or computer generated images which are now standard in the industry as far as I can tell. I called Provider name locked. immediately and told him he needed to come and see it. He did the next day, and agreed that the work was not well done but continued to tell me that it was "within industry tolerances" and better than some granite work that he has seen. 
    Ultimately, the original installer did come and make some adjustments and to his credit, Provider name locked. did pay for a special granite repair person to come and fix the glaring issues with the sink at his own expense. However, this also resulted in me having to spend additional time and effort to arrange and be there for the work. Finally, the job was completed to an acceptable level approximately 3 months after signing a contract with him. I would emphasize that the job was acceptable quality, not exceptional or anything close to the high quality that he had promised. 
    In total, I would never use Provider name locked. , and More again for any work. I understand that problems can occur, but he and his staff continued to make excuses rather than openly communicate with me. Multiple times I received inconsistent stories from Provider name locked. and his staff about the status of my job. He yelled at me on the phone because at times he was so upset at me being persistent in trying to get my job done. To add salt to the wound, there were some items that he ordered for me claiming they would work but didn't, and I ended up paying for them simply to close this nasty and unfortunate chapter. 
    Buyer Beware!
    - John K.
  • I would definitely recommend Provider name locked. to anyone for granite or marble counter tops. We just installed new Provider name locked. marble counter tops in my kitchen and I am so happy with them. We decided to price out Provider name locked. after my parents were very happy with the work they did on their granite counter tops. Provider name locked. was so helpful and patient with me while I spent months trying to find the marble that I wanted in a material other than marble. He recommended a variety of options, helped me to understand the differences between everything, and got me pricing on a number of options. When I decided I just wouldn't be happy with anything other than the real thing he got everything set up quickly and efficiently. I priced out a number of different fabricators in the area and Provider name locked. was by far the fastest at getting me a quote (a day or two vs weeks), had the best price, and were the most open about answering any questions or concerns I had about the process. They were happy to have me stop by the shop to take a look at how they set everything up and see how they work- something most other places were not ok with. I knew first hand from my parents' home how happy their previous customers are, but they were also ready with a list of people to call if I wanted to speak with anyone else. Our home is not the easiest access due to the number of steps & tight turns to get to the kitchen, but when they came to do the layout they were able to take all of that into account. They also made sure to address any of their own concerns regarding the stone and the layout at that time. They made sure to have me come by the shop again for a final layout approval to make sure I liked the flow of the veins and so we wouldn't miss any of my favorite sections of the stone. Provider name locked. got the fabrication done within the estimated time and I was happy that it was shorter than expected. The day of the install they arrived on time and worked quickly and efficiently. They did a wonderful job on the counter tops and I was happy with the work they did on the seam to make it as invisible as possible. I would definitely use them again and would recommend them to anyone in need of counter tops.
    - Sarah C.
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Marble And Granite Companies in Pittsburgh

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